Europ Assistance España Reviews 

Just impossible to get any response from them. They will reply on Trustpilot asking for your case number but do not supply you with any link or any way to reply. The booking number that they provided us is not working on their website. eDreams did our booking (ref 8562464600) and our policy number with europ assistance IB1700254GBFTC2. Can you provide me with a way to contact you?

I am surprised by the service of europ assistance as my travel agent eDreams who gave me flexible dates insurance policy on my ticket , I want to change my travel dates and they are saying that you need to book new air tickets with them and then contact third party insurance( Europ Assistance) for your claim. It says on documents that we need to contact or inform insurance company 24 hrs before departure but I’m trying to call and submit my claim on Europa website but no answer from them and website says(error) your reference number or policy number is incorrect, on the other hand i am contacting eDreams regarding this and they are saying they got nothing to do with third party insurance company so you have to deal with them directly and they are not answering at all. I don’t know what to do and where to go i am completely exhausted contacting them. My original flight was on 6/08/22.

DOWNRIGHT TERRIBLE! I bought refund protect tickets via Dice for Primavera Sound 2022 almost a year ago. Fast forward a year later and a few weeks before the festival, I fell ill with Meningitis meaning I was hospitalised with a literal brain infection! I could no longer attend the event so I contacted DICE who told me I had to go contact Europ Assistance as they are who my insurance is with. I provided them with my hospital discharge letter and everything they asked for and yet I have not had my money back - nearly £300!! I made sure I did it all within their time frame to ensure no hold-ups or anything. I triple-checked their T&C's and I fall into the category that would get their refund!

Countless months later, I have emailed multiple times only to be met with an automated reply or "still processing documents" What on earth is left to process??! Even when I emailed their complaints department I have not had a reply! I'll be contacting an Ombudsman next as well as seeking other legal advice as this is downright wrong!

Ref: E22T1177584-3RY

Absolutely the worst, they Super bad on communication super bad in understanding, super bad having English speaker , after I provide them with all the information the stll denied in my case,
And my wife phone and her purse gone for ever and never got refunded, So do your self a favor dont buy insurance from this Thieves Company, they are the biggest thieves

Why isn't zero an option? DON'T USE THIS COMPANY! Wouldn't pay a claim after multiple emails asking for the same information over and over and several months only to deny the claim. If this was a US company they'd be so mired in litigation. Settlement isn't worth the lawsuits here. Better to buy a US based plan.

As customer I'm very disappointed in this company. I bought the assurance for direct ferries to be able to cancel the trip in case I should have covid19. At the time we traveled we should provide a negative test. Unfortunately my test was positive. I immediately (the same day) contacted this company to cancel and use my assurance.

After almost two weeks they said I have to cancel my trip with the organization itself. I contacted the ferry organization and cancelled the trip, obviously not before the trip started. The next comment I get from Europe assistance is that it's too late to cancel the trip because I cancelled the trip after the date the trip was booked.

So Europe assistance kinda made sure I couldn't get my booking back. I really want a suitable solution, I also said this to the man I was talking. But next day they just rejected the application.

Claim number: E22T0592081
Name: Daniel Geskus

I will do my best to avoid this company like the plague in the future. I'm sure we all get read the hundreds of pages of Terms and Conditions we should all be aware of but these businesses constantly hide behind this and many other excuses and we the consumer loses out. So I really should have known better. Wanting to cancel a flight within the time permitted (24hour period) I was told wrongly by both last minute and Iberia that it wasn't possible. I was then told I could only now go through the insurance company ( which lastminute cheekily adds automatically at check out anyway) and offered the worst customer service as the saga began and 'evidence' was required which I submitted. Then another, then another. It just got stupid. They wanted so much information and even a letter from my 'boss' as to why I couldn't take the flight. I got so fed up with all the separate document requests that I asked for a refund for a service that doesn't even equate to insurance or cover in the loosest of terms and practically gave up. Then was told my claim was denied. Wow, what an understanding and compassionate business. I will avoid in the future and will make sure no one I know EVER thinks about using these people. Thank God it wasn't a claim for anything more serious. 150 euros down the drain and lesson learned.

Insurance was recommended by Msc cruises, had to go to the doctors on the cruise as was in alot of pain, put the claim in, they now want evidence that I haven't been reimbursed by the NHS? How does this make any sense? How can I be reimbursed by the NHS when I wasn't in the UK? Claim is E22T0784882. Ring the number which says to call anytime and says we can't help you and then hangs up. Terrible service. Please can this be sorted ASAP.

*I have attached the invoice given several months ago and how am I supposed to get a nhs letter saying they haven't reimbursed anything? The nhs don't do this do they?

Avoid at all costs
I bought flight through Opodo with Easyjet and also bought cancel for any reason insurance. Due to Covid restrictions in uk I decided not to travel. I have spent 4 months trying to resolve this claim ...made many phone calls to several different countries. Been given wrong telephone numbers. I have tried to contact Opodo who I feel hold some responsibility for selling this insurance. No one answers phones or replies to message.
The booking reference with Opodo is
K2QVGC1 8353500923 Name Dolores Forster Fenton 293.00 euro I bought cancel and assistance insurance 29.00 euro and Cancel for Any reason 29.00 euro all with reference no 8353500923. Please honour your insurances.
claim E21T2199537, you submitted on 15/12/21 You have informed me my claim has been rejected because of mobility restrictions in country I was travelling to !!! Please could you explain the meaning of CANCEL FOR ANY REASON !!!! Also please send me contact details for your complaints department ... I m sure many of your other dissastisfied customers would like it. Please note if you think I am going to accept or give up you are very wrong ...

I am so shocked at the lack of support, I will be reporting this to the ombudsman and trading standards. My booking reference isn't recognised, no telephone booking, no return of email. Worst company I've ever seen.

He contratado un seguro con ellos para un viaje en diciembre de 2021. Debido a una enfermedad no pude hacer el viaje y les pido el dinero desde principios de diciembre de 2021. Hice varias subidas de documentos y escribí varios correos electrónicos. No hay reacción, la cancelación es ahora hace 6 meses. Mi hermana es abogada y voy a dar los siguientes pasos para llevarlos a los tribunales. ¡Es una estafa! ¡¡¡No toméis ningún seguro con ellos!!!

I took an insurance with them for a journey in december 2021. Because of illnes I could not do the travel and are requesting my money since the beginning of december 2021. I did several uploads of documents and wrote several e-mails. No reaction, the canceled is now 6 month ago. My sister is a lawyer and I will go the next steps to put them in court. It is a Fraude! Do not take any insurance with them!!!

I FINALLY received a reply (after 3 months), where they asked me what my name is. And when I call them they cant even give me any hint whatsoever to when I can get a reply again. They dropped my to the back of the queue with another 3 months wait because they DIDN'T KNOW MY NAME, which has been written on EVERY SINGLE DOCUMENT and my ticket and EVERYTHING related to this claim.
Jesus christ... I cant believe how you're allowed to operate with such bottom class "service".
I am paying for a service that I am not receiving. It's absolutely insane.

Insurancenumber: 210768033
Claimnumber: E21T1903865

I've STILL NOT received any help. You only ask for more and more and more documentation without specifying what exactly you need or want.

had to cancel my trip due to a cancer diagnosis and had to operate its been 2 months now have sent in all papper work required and still no sign of my money they don't answer calls or mails its a absolut joke along with sas airline that use them all I want is my money so I can Reebok my tickets 😢 why do you wont me to edit you have all my details we sent you every thing you asked for all i wont is to book kew tickets while i can i should not take this long to get my money back my name is Craig John Elliott the insurance was taken through sas airlines my wife has my file number who was helping me with this but surely if you go in on my nsme on your computer you will have all my details there and have fir the past 2 months if you can't do that i will send the details when my wife comes home from work. here comes the file numbers I hope this can get sorted quickly now E22T0542543. my insurance number is 210789118 what a complete load of rubbish we have had no mail from them we sent in a full report from the surgeon and doctors note Jesus christ I got kidney cancer its not some thing you lie about you complete bunch of vermin taking pepoles money and mot paying back i hope you sleep well at night maybe you should tell your people to answer there mails and send me the details as I don't have to work anymore so i am going to make it my new full time job to make flyers with all your negative feedback and post all around every travel agency and airports around Sweden and the UK send to my family in the USA and Australia that includes all the social media that i can post on you should not be dealing with any one cases you are absolutely useless and are just out to take hard working peoples money for your on benefits ill send ya a flyer 😉 we have now sent in every doctors note surgeon notes dates of operation dates of leaving hospital even notes they didn't ask for its been over 4 months they dont answer mails or phone calls its an absolute joke and reading the mails on here looks like I'm getting robbed im off to the police station today and do a claim for fraud on this company and leave it on there hands absolute vermin that Rob working class people of there money avoid like the plaque well its now been 5 months still no refund no answer to mails even tried sending a letter to them which I was going to send registered the address we was given in Belgium isn't even a registered address but I have had some luck i paid with klarna here in Sweden and I have just contacted them and it looks like they can help so fingers crossed they are contacting me tommorow so ill keep ya posted 😀 little update the vermin actually mailed me and ask for exactly the same pappers we have all ready sent in lol after 5 months still no refund i have now booked more tickets gor me and the family which i have no intention of paying until i get my refund Please people avoid like the plaque pay with your visa card you are fully insured thru that im off to Spain in August first thing on my to do list is visit there office there and have a nice little chat

Swindlers...this company will steal your money by offering cancellation insurance which they will never pay out on.We took holiday cancelation insurance and paid our premium confident that if we had to cancel then the insurance would cover our costs.We had to cance due to Covid reasons and after submitting a claim we were told that the claim had been denied.I have sent e mails asking for the reason and been told that they would send an e mail with the reasons.After 2 months we still have not received a reply.This company is unprofessional and will steal your money.DO NOT TAKE INSURANCE WITH THESE SWINDLERS:....claim number E22T0461318...Joseph mcloughlin.
Update:-The reply below from Europe -Assistance is the first contact after trying several times to get a response from them.The have finally responded only because I have published this negative review.I will wait for their response to my denied claim.I will update this review when and if I have had any further information from Europe -Assist as to why they have denied my legitimate claim.
Update:- in response to their request for my claim number and name I sent them te information they requested.Now tey have sent me an automated response with links to their terms and conditions.Obviously these incompetent,unprofessional swinlers have no intention of simply giving me a reasony why they have refused my legitimate refund claim.
Update#2..Finally after I put a negative review on here I have had a response,(desite several attempts to get a response ) It now appears that they have refused my claim because the event we wanted to attend was included in the exclusion small print clauses,even though the event was cancelled due to covid reasons which we had insured against,it's a David and Goliath situaion.This swindling insurance company has discovered a sub-clause in the small print which they can use to avoid paying our legitimate claim.They also know that normal people do not have the financial recources to contest their refusal to pay.So the lesson here is NEVER TAKE INSURANCE COVER with this swindling company,you will lose your money and they will look for any reason not to pay you.

AVOID THIS COMPANY. Dishonest company. They do not respond to any attempts to contact. Do not pay out on clas or even process them. Awful company should be shut down claim number 296858. Claim E22T0227947. Thanks for the reply does this mean I will get my money back. Just logged onto clim portal and no update at all since January. 2nd may- still waiting for this to be sorted
I have sent this information and uploaded the documents requested. I have uploaded the response from the gp saying the delay was caused by them not filling in the medical form and your company would not process the claim with out this.

'' I never complain '' !!!! Which is why it is so surprising that I feel compelled to flag up the very worst customer experience from Europ Assistance. Sold as a convenient Insurance product at a realistic cost within the on-line travel agent EDreams. First of all sustaining illness, dreams shattered, disappointment and incertainty ....... then the problems really started when trying to submit a valid claim. The online platform would not recognise the 'flight booking number' !!! Thereafter attempts to submit complaints via claimstravel@earefund- Just NEVER get an acknowledgement !! Are they hugely inefficient or a dodgy cowboy outfit ?? I'll let you decide but with the benefit of hindsight - ***DO NOT USE EDREAMS or their insurance provider Europe Assistance *** probably the worst consumer experience ever. However do they do business ???
11/04 - this is really disappointing!! Giving the impression on a social media platform, that you are addressing my complaint!! Why not just respond to my 2 very comprehensive e-mails? Dig deep in your complaints pile - meanwhile I will escalate to the IRE Ombudsman. Everything I read about your organisation underlines your poor business ethics and operational chaos.

If I could rate this company 0 stars I surely would. They are the worst insurance company perhaps in Europe. We had to cancel our flights due to Covid and gave my airline enough notice and they said should all be fine and the insurer would cover all of the amount. So I have proceeded as their request filling a claim and providing all evidence, but they came back to me a couple of weeks later my submission saying that they were not able to refund my total expenses, due to some clause and etc.
so I accepted what was offered. Then they sent me a link to provide my bank details, but it came that I’ve missed a couple of digits from my numbers and they wrote back to me 10 days later saying they couldn’t proceed because of insufficient data. That’s it from them, from that moment my patience waiting in vein has started. I have wrote several emails, sent several messages via the portal and I couldn’t get a solid answer for the next 1 month. I have tried calling but there wasn’t any response or so whatever from a human point. I had to involve my bank at some point in order to make things rolling.
I was receiving generic emails from them, no email or message was about trying for them to help.
I mean do we need to come to the bloody point that we need to beg for what we are insured and entitled to receive?
Not only they delayed 5 weeks over their promised time but paying a part of my refund is not honest by them.
I hope they will get an investigation by the law authorities after what they are doing to almost all their cases.
I’m letting everyone know to keep away from this insurance company.
Never again I’ll fall for this obvious scam.

europ keep asking for the cancellation invoice ,but they have it already from us from centerparcs .they want the hole invoice they say but we got only a mail with the invoice centerparcs gave us,there is no more.Europ can see that we cancelled the weekend at centerparcs ,but keep asking for the same .It s big scam ,they want not to pay us the 900 euro we paid. Iam done with europ en i am goiing to make a lawsuit against europ .it s not for nothing that europ has such bad reviews from many people ,average 1 star that s very sad and very customer unfriendly ,they should be ashamed ,especially in our case that concerns a death in our family ,when they not pay us back i will place here every day a bad review

Absolutely disgusted with the whole service we have received. Booked a flight through EDREAMS, at the time of booking we were offered insurance for FREE CANCELLATION with NO NOTABLE EXCLUSIONS, these very words were plastered all over the screen and on our paperwork. Thinking it would be good to have this, in the event we could not travel due to the pandemic, we took out this insurance for 126 e. We had to cancel due to the pandemic and border restrictions of entry, but we were told our claim was denied due to our policy not being covered by covid! and that there WERE EXCLUSIONS! so it went from NO NOTABLE EXCLUSIONS to EXCLUSIONS! We have been mis sold this policy, and despite many emails back and forth we are getting nowhere! so we need details of your mediator please! flight cancellation insurance 7211699529 Ian Bishop

I was unable to travel since I contracted Covid-19 prior to the flight. When I initially took out the insurance policy I was told that this was covered. I have applied for my refund but I am now being told that the proof I gave isn't valid despite being told that I didn't even need a reason for cancelling when I initially paid for the insurance. Absolutely ridiculous.

EDIT - CLAIM REFERENCE : deleted Full Name :

Update: Claim was denied for not providing documents which are absolutely impossible to get and 100% do not exist. Don't waste your time with these scammers.