Euroflorist Danmark Reviews 

They sent completely wrong order.

Bouquet did not have a single similarity with what they sent. Instead of roses and other flowers, bouquet was 95% green.

Ran out of chocolates and sent different one of their choice.

Terrible delivery with a rude currier.

They don't want to refund. Be aware they will take your money and you won't see it again.

Worst customer service I ever have experienced!
I wanted to send a loved one some flowers and chose a specific delivery date. However the flowers didn't get delivered that day and arrived many days later - completely dead! Obviously, I wanted to get my money back.
Even though they claim that customer service should be open at a specific time of day, it was never possible to reach someone via telephone - no matter what day of the week. So I wrote an email asking for a refund of my purchase.
As I had used a gift card (DKK 300), I expected them to refund me with a gift card as well. However, I just got the shipping costs (DKK 79) refunded, which I had to pay on top of the gift card.
Hence, I contacted the customer service again, asking for my entire money back.
They claimed to be wanting to send a physical gift card to the known address. Okay, I thought - no problem. After waiting for the gift card for over a week and chasing up on it via email, I received a gift card (DKK 100) saying "SORRY" with 1/3 of the amount that I originally was supposed to be refunded. Seriously?!
So I contacted the costumer service again... While I contact them in Danish or English, every single time I get an answer in Swedish. Very rude to assume that everybody just understands Swedish, I had to use a translator every time.
I finally get confirmation that I will get the rest of my money refunded as a gift card (DKK 200 this time), I have to wait another two weeks before that one is delivered - also having to chase up on it via email again. Unbelievable.
Now I tried to order something new with those two gift cards, but turns out that you can only use one at a time - are you kidding me?!
To start with I had one gift card for the amount of DKK 300 - now I have two (one for DKK 100 and one for DKK 200) but can't use them in the same purchase. This is complete bullshit! I would have to actively use a great amount to actually make a purchase in order to use them now - this is the biggest bullshit I have ever experienced! I hope Euroflorist reads this review and contacts me for a solution. This is not acceptable! I want my DKK 300 back in one gift card so I can actually use to without having to pay lots on top myself!

Terrible. I ordered flowers for a family member a couple of weeks before delivery in Denmark, only to be told the day before they were due that they had been cancelled and could not be delivered.

Bilder är misleading.
I assumed that flowers will be delivered in a vas??
But it wasn’t??

DISSAPOINTED WITH THE SIZE OF BOUQUET RECEIVED. I PAID FOR A LARGE BOQUET...LOOKED MORE LIKE THE SMALL

Hi thank you for the lovely flowers it was a really nice surprise,and so easy to do as we are in England and you are in Denmark.Thank you again.

There’s a good Selection to choose from, so made it easy. And then of course that the flowers were delivered on time and looked beautiful. So a big thank you!!

Delivered on Time!

I wrote a mail but I never got an answer from you.The box of flowers were put in the neighbours garden, not my mothers garden.She only discovered the box two days later when she told me she did not get anything from me. She is 85 and I am so disappointed. The flowers were all dried up , with no water and half dead.The flowers were broken. I requested a full refund immediately, or a new beautiful bunch sent to her instead.They should have phoned her if they were not sure where to place them. Please reply asap by mail

Worst experience ever. The flowers came 2 days late and they were more dead than alive. I would never buy from them again.

The delivery went really well, sadly my partner didnt get everything from the delivery (i bought chocolates for her birthday) but they didnt arrive with the flowers. After getting the information that something was missing, i tried to get in contact with the support but all i got was an AI that didnt help at all. Sadly this will be my last purchase on this site, because of bad customer service.

I thought to try this company instead of interflora one time and was totally dissapointed.
I ordered something in time, that was in stock and got a mail back a after the delivery time saying it could not be sent.

Totally messing up my plans to my loved one.

Customer service did not offer any upgrade to be sent as a sorry like Interflora has done, I suggested it for a small price of only a couple hundred kr and they answered me like they did not even read my mail.

In the end I did not agree to a cancellation and they FORCE cancelled my order.

I ordered a flower for my wife to make her happy but instead they made her mad as they sent dead flower.

I wish there is option to upload the picture.

No thanks to this company.

Our disappointment is deep because what she received is not what we wanted to buy. if your presentation photo for the Dreamy Doris bouquet was like the one you sent, I would definitely not buy it. I understand that it cannot be 100% the same as in the presentation, but the difference is still too big

Flowers for a birthday did not arrive, and the recipients had to collect two days later. The delivery company, used by Euroflorist, said that no-one was in, yet the recipients were there. The basic problem may be that with an apartment it is difficult to leave the flowers in a safe place. I have suggested that Euroflorist get the delivery agent to contact the recipients in advance to arrange an agreed place. If I had read the small print that the delivery was to be made between 1 am and 8 am, I would have used another firm. I was not impressed that Euroflorist placed the responsibility with DAO their agent and DAO advised to contact Euroflorist.

I bought flowers with them because on their website they write that they also deliver on Sunday, this is not true! I chose them only for this reason, but the delivery company that they use for the weekend, always take 2 to 4 days according to their policy to deliver a package, so the package that it is supposed to arrive on Sunday, very rarely, of not never, would arrive on Sunday. So, you will not receive the flower that day you were supposed to receive it, and the flower will not be as fresh, so they will wait longer to be delivered

Lene absolutely loved her delivery. She sent me photos of the flowers and basket with the bottles of wine and chocolates.
Very impressive.

Flowers landed directly in the trash.
Got flowers delivered from Friends for 310 DKK, as they got delivered they were dryed out and landed directly in the trash can. Don't recommend

Just wanted to send a bouquet to my Sister for her birthday and the delivery day is a Sunday. When ordering it is not said that deliveries will probably not happen on a Sunday. When checking the terms and delivery it is said that deliveries can not be guaranteed on Sundays. This is ok and their policy, but they could have warned this in the ordering process. Then of course I would have found another company...will never use this company again.