Etos Reviews 980

As long as Etos works with PostNL, I am not ordering anything from them. Your parcel never delivered to you or on time. You begin to chase PostNL’s way of working. If they want to deliver they deliver it somewhere of their choice.

Worst customer service ever. I will never buy from Etos again. You can go to many other stores that have even better prices!

I bought an article from Etos: adress Promenade 120,
in the Shopping Center Zoetermeer. But the item was not functioning as it should be. So the next day with my receipt in hand I went to the same store, and asked for a change, same item but another one that was not broken or not faulty manufactured. Whatever I did, they did not change it, did not take it back, kept repeating that the store managers forbids to take items back without the etiquette on the item. I said how can I use it with an etiquette on the item? Of course customer will remove it to use the product. But NOTHING, kept repeating no change or return possible. Then I wrote to their customer service. Instead of helping me out they said shall we arrange that the store managers calls you? I said Why, just tell them to change my article or return me my money. But NO RESULT. very disappointed, and will never buy anything from them ever. Every employee, including their store manager conducts business against the law and their own store policy which clearly says

"For products purchased in the store:
Return to the store within 30 days with your receipt.
You will then receive a new product or a refund."

On paper sounds good. However, in realty,
ETOS, you don't value your customers, you are not to be trusted.

Prices when googling a product are cheap but when you visit the website its 20% more expensive.
Straight up false marketing to get you to visit their website.

I placed an order with Etos and during delivery part of the package was damaged. Some products arrived partially opened.

I wrote a calm, honest and respectful review only to inform other customers and to give feedback about the packaging.

Etos refused to publish my review, stating that it did not meet their guidelines, without giving a clear reason. I tried several times with the same neutral wording, but it was always rejected.

Because my review was polite and based on a real experience, I decided to share my experience here on Trustpilot for transparency.

Very bad service! If you make a mistake with the adress, you cannot change it! You call etos and they tell you, post nl can help you change your purchase delivery adress. Post nl says the sender :etos, is the one who should fix the problem. Result: my purchase delivered to the wrong adress. I will never buy from etos anymore!

Etos in winkelcentrum plein 40/45 is an example of human shamelessness. I walked in there to ask for a hand sanitiser refill ( it’s one of the products they sell, from Haan, instructions on the back say it’s refillable). The creature working there was deep in her phone and clearly disturbed by my question and initially said they are not refillable. I went back and showed her the refill instructions and her answer was ‘ ok. Well I guess then it is refillable. I’m just a human, I don’t know everything’ and went back deep into her phone. I did mention she could be a bit nicer and all hell broke lose as she answered ‘ you could be nicer too’ and WAVED ME OUT OF THE SHOP SAYING BYE-BYE. An absolute disgrace that this is allowed in any establishment, these creatures should be retrained in human interaction and social behaviour. Shame on whoever is managing this shop.

3 orders online, the 3 went wrong. First, i ordered 1+1 gratis, the second one was not delivered and the shop would not help.
Second delivery, order was just made, and you cannot change any details. Ridiculous.
Third order, i wanted to change the size of the diapers that are too small and of course unopened and the rules says it is not possible as it was online…whaaat

Nice prices and a wide range or vitamins and othe products.

Unfortunately, there is no cancellation feature. Sometimes I place an order and remember that I want it at another address or I want to make some changes to it, but I do not find the cancellation feature.

Store on elandstraat 160, den haag.

Unpleasant service . Disrespectful tone from a lady working there . Rude customer treatment.

Good variety and products have good shelf life.

Placed a (large) order through their website and the order was sent to my old address, even though I updated the address on the website. Customer service (nickname Thalisha) was horrible in this case, basically saying "go figure it out yourself". Very disappointing and unhelpful.

I would recommend buying from Etos. The only downfall is, when placing the order before 22:00 it says next day delivery but the courier service doesn't deliver the next day and moves it to the following day.

When placing an order I did not get asked to confirm my address and when it was paid for I saw it was being sent to an old address and the customer service are unable to change the address or cancel the order.

Etos are selling almost expires product. Be careful if you want purchase check the medicine should fulfill the expire criteria/ duration.

On stormy Thursday afternoon on November 2, 2023 I came to etos with my 2 years baby and with my big groceries from Jumbo. I wanted to buy vitamines for my families in Etos Escamplaan, Den Haag. After I was done paying in the self service kassa. I put the vitamines in my baby buggy and grab my groceries bag. When I grabbed one of my groceries bag I noticed the floor was dirty because of the eggs in one of my bag is broken accidently.
I informed one of etos employee that the floor is dirty and I was sorry that the floor is dirty because of my eggs.
I did not expect what she react. She act like I did that on purpose.
With her bitchy look said to me; you have to clean it by yourself because you make the floor dirty.
I told her couple of time. It was accident! The other etos employee ask her to let her do that. But the bitchy etos employee said, let her (me) do it alone. She gave me tissue and check all around other floor make sure i clean all the floor that has eggs on. I grab the tissue and i said to her; no worries i will responsible for this and clean the floor. I am not gonna run from my responsible.
Before i finish my words she cut my words and said yes because people come often with the dogs and pee inside but they left without clean it.

(To make it clear i never come with dogs as i don't have dogs).

Cleaning up to do my responsibility is not a big deal. But the way how she said to me to clean the floor with her bitchy attitude is very rude and disrespectful!!

I hope she learns how to respect other in good attitude and manners.

I wish I could rate less than this. Worst customer service ever, on the phone and in the store. I haven't even picked up my order yet and canceled it. The woman there was already moody and angry before I approached her, here we go in the NL all the customer friendly service, doesn't speak Dutch well also not English. Anyone reading this, go shop elsewhere, like Kruidvat, they're much more professional and don't want to eat you alive, cuz that's the BARE minimum u get for stepping in a store, right?

Everything went great with the delivery! Received my package within 2 days as promised. The products are also very affordable and I can't wait to try them out.

De verpakking van Angeles Skin Lifting Day Cream is één grote aanfluiting. De doos meet 80x80x67 mm, erin zit een glazen pot met een diameter van 75 mm met daarin een klein potje (met de inhoud) van 42 mm. Dit is pure verspilling en consumentenmisleiding.