eToro Reviews 

31,822
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

The Organisation of this special Formula 1 eToro Event was perfect. Everything could happen as planend and in addition there were unexpected surprises like a visit in the Alpine box. It was uncompl... See more

Company replied

Rated 5 out of 5 stars

Thanks to the whole eToro team for the fantastic experience at the Diamond Event in Franciacorta in June. It was a great and very useful place to have a direct exchange with my account manager Daniel... See more

Company replied

Rated 1 out of 5 stars

This platform has severely degenerated over the last few years. Here is why active traders should look elsewhere: Artificial trading delays: If an ETF is up or down more than 10% at the 14:... See more

Company replied

Rated 5 out of 5 stars

We have just opened a corporate account. This was quite complex due to the involvement of a Trust, meaning extra verification which did seem a bit endless at times. But with the guidance and helpfu... See more

Company replied

Company details

  1. Investment Service
  2. Cryptocurrency Service
  3. Finance Broker
  4. Investment Company
  5. Stock Broker

About eToro

Written by the company

Some FAQs

About Account Verification

Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.

During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.

Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.

These are regulatory obligations from eToro as a regulated financial institution.

On Deposits at eToro

Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.

Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.

Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.

It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.

Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.

Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.

Key points on Withdrawals at eToro

Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.

A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.

Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.

It is important to note that this time period depends entirely on the payment service provider.

Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.

If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows

Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.

Exploring eToro's Virtual Account

eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.

This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.

All about Trading/Market Disruptions

Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.

No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.

Why you might not be able to open or close a position during a market disruption

  1. Lack of liquidity, or inability to receive pricing from our liquidity providers
  2. A stock might be halted by the exchange
  3. Inability to open SELL positions due to an asset being “unborrowable”
  4. An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.
  5. On eToro, the SELL side is not available when the asset is unborrowable.

    To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/

  6. Extreme volatility on different asset types.

In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.

If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/

With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.


Contact info

You should know

4.1

Great

TrustScore 4 out of 5

32K reviews

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4.1

All reviews

(31,822)

3,948 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Extremely poor customer service yet again.

Again, I am having to write a review of your company to ensure that customers are aware of you exceedingly poor and slow customer service.
I have been having an issue with simply ordering a debit card for 2 months. It took over 1 and a half months to receive any information about the problem which was caused initially by misinformation given by etorro customer service.
After 2 months of trying I eventually got a call from customer services who repeatedly explained that the issue would be solved by the first day of the next working week... and guerss what... customer services have vanished and are not responding to my emails for assistance and the issue that they promised would be solved is still not.
Absolutely appaling - avoice avoid avoid.

22 June 2026
Unprompted review
eToro logo

Reply from eToro

Hello Mark,

We appreciate you providing requested details. Please accept our sincere apologies for any trouble caused. Your case has been escalated to our specialized support teams, and we can confirm that your requests are currently being processed under case number 09343734.

Best regards,
Maria

--------------------------------------------------------------------

Hello Mark,

We are truly sorry to hear about the difficulties you encountered with our customer service. Your feedback regarding communication gaps and delays is incredibly helpful, and we appreciate you bringing these concerns to our attention.

To ensure we can properly escalate your case, we need a few more details. We have already reached out to you on Trustpilot to request your username or ticket number; please provide that information there at your earliest convenience.

If you prefer a more direct discussion, you are also welcome to book a call with a member of our Customer Service team through this link: https://calendly.com/etoro-customer-service.

Best regards,
Maria

Rated 4 out of 5 stars

Good job

Good job!
My husband and the entire family say thank you so much

21 June 2026
Unprompted review
eToro logo

Reply from eToro

Grainne Curtis, we're delighted you all enjoyed it!

Rated 5 out of 5 stars

Excellent VIP Experience and Outstanding Hospitality

I had the opportunity to attend the eToro VIP event at Ewa Farna’s concert in Prague, and it was a truly wonderful experience.

I especially appreciated Katarína’s professional yet warm and friendly approach. She took excellent care of the guests throughout the event. The organization was flawless, communication was smooth and pleasant, and the overall atmosphere was fantastic.

I attended the event with my daughter, and we both enjoyed the evening immensely. It was clear that eToro genuinely values its clients and puts a lot of effort into creating memorable experiences.

Thank you for the invitation and for such a great evening. I would highly recommend it.

19 June 2026
eToro logo

Reply from eToro

Thank you for sharing your wonderful experience!

Rated 5 out of 5 stars

Fantastic eToro support with Chaim

Chaim has been a fantastic support, he explained clearly to me many topics, sent me material after our call and didn’t look at the time of our call: so customer friendly and truly involved with my little portfolio. I am happy he is my eToro Account Manager and I hope he will help me in the future again to grow my portfolio to a big one :-) TOP 🔝 TOP

18 June 2026
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Reply from eToro

We're thrilled to hear about your experience!

Rated 5 out of 5 stars

Great exprience in Gala Event

Great exprience in Gala Event, NL

This was my first time in to the Gala event. I am quite impressed with what eToro pulled off. Amazing location, good gourmet food, drink and great way to meet larger eToro community in Amsterdam, along with eToro's team.

I nice interacting with Yoni A , understanding his market perspective, take on AI and other topics.

Look forward to attend the next one !!

1 June 2026
eToro logo

Reply from eToro

Thank you for your kind words, Salil!

Rated 5 out of 5 stars

Great platform.

Great platform.
Clear information, limited jargon.
Full range of assets available for direct purchase or strategy copy.

19 June 2026
Unprompted review
eToro logo

Reply from eToro

Reggie Samuel, thank you for your feedback!

Rated 5 out of 5 stars

Great event in Prague with Katarina

Great event in Prague with Katarina. The concert was a unique, once‑in‑a‑lifetime experience. My wife and I fully enjoyed it. A fantastic show, and a great idea from the eToro team to organize a gathering at such an event. Katarina is a very customer‑oriented professional. We had the chance to discuss a few topics, and it was a pleasure to meet her.

19 June 2026
eToro logo

Reply from eToro

Mr Milan Lauro, so glad you enjoyed it!

Rated 5 out of 5 stars

Great experience

Great experience: application, customer care, account managers taking care of their clients, great events: sports, music, business, etc.

19 June 2026
eToro logo

Reply from eToro

Thank you for your kind words!

Rated 5 out of 5 stars

Etoro wouldn't been so easy without Mr Varun Sehgal

Mr Varun Sehgal has been incredibly helpful and supportive on the eToro platform. His expertise in portfolio management and his timely guidance have been invaluable to me. While eToro can be complex for novice traders, Varun has simplified everything for me, ensuring I understand the process. No matter when I reach out, he is always available to answer my questions with patience and clarity. Thanks to his assistance, my investing experience has improved significantly. I highly recommend Varun for his exceptional professionalism and dedication.

18 June 2026
eToro logo

Reply from eToro

Thank you for your kind words!

Rated 5 out of 5 stars

My account manager

My account manager, Guidon Frydman, always responds quickly and always provides effective answers. I am very happy with the service and I hope they don't change my manager.

15 June 2026
eToro logo

Reply from eToro

Thank you for your kind words, LUDMILA GLEMBOTZKY GOYA!

Rated 4 out of 5 stars

understandable and fast transaction(Fee and spreds are high)

understandable and fast transaction, only 1 USD fee per trade is very inconvenient for small amounts:-(

18 June 2026
Unprompted review
eToro logo

Reply from eToro

Hello there,

Thank you for sharing your thoughts on our transaction speeds; we also recognize your concerns regarding trade fees for smaller investment amounts.

While the revised commission on stock trades is necessary to improve our local and global service offerings, we still provide several commission-free options. You can continue to utilize copy trading and ETFs without commissions, or explore our Smart Portfolios, which are available with no management fees.

Best wishes,
Maria

Rated 1 out of 5 stars

Does The MSE Offer Actually Exist?

Thought I'd open an account following a Money Savings Expert email offering £100 of free stock when depositing £200.
Following sign up, there's no reference to the offer anywhere. There's no banner ads, links, references to the offer etc.
Now reading some absolute horror stories on here about the offer with phrases such as "MSE offer doesn't work" and "no shares given."
Tried contacting customer service/support, and spent about an hour wasting my time dealing with an ineffective chatbot as well as attempting to submit a ticket as this is the preferred way over emails. Still unsure if I have successfully created a ticket, so unsure what my situation is.
When/if you reply to this feedback eToro, I suggest you more than consider the needs of your customers. Is it fair to treat them the way you do?
Overall, in the four/five hours since my account was created, I have achieved nothing.
Thankfully, the account has yet to be funded and unless a member of staff at eToro can strongly convince me otherwise, I'll close my account tomorrow and move on.
A dreadful and abysmal experience to date which I hope never to repeat.

18 June 2026
Unprompted review
eToro logo

Reply from eToro

Hello Mark,

We appreciate you providing additional details. Your case has been referred to our specialist teams for further investigation and assistance.

Best regards,
Maria

-----------------------------------------------------------------------

Hello Mark,

We regret to hear about the frustration you experienced regarding the Money Saving Expert offer and the difficulties you faced when trying to contact our support team.

To escalate your case, we need additional details; as you did not receive a ticket number, we have sent a request through Trustpilot for your username. Please provide this information at your earliest convenience so we can further assist you.

Best regards,
Maria

Rated 5 out of 5 stars

Consultant etoro Mr

Consultant etoro Mr. Daniel Amati is always attentive and active in proposing news about my investments.
I am very satisfied with the relationship that has been established over time with Mr. Daniel Amati,

18 June 2026
eToro logo

Reply from eToro

Thank you for your kind words!

Rated 1 out of 5 stars

Company uses AI advertising

Company uses AI advertising, looks awful, is awful. Pay your designers.

17 June 2026
Unprompted review
eToro logo

Reply from eToro

Hello Lori,

Thank you for sharing your thoughts on the advertising; your input is highly valued.

Best wishes,
Maria

Rated 5 out of 5 stars

I highly recommend a call with your…

I highly recommend a call with your account manger. Rebecca was friendly, patient and informative. I have learnt so much and all my questions have been answered. Thank you, a great service

17 June 2026
eToro logo

Reply from eToro

We're delighted to hear about your experience!

Rated 1 out of 5 stars

No good with MacOS

Tried to set up an account with Toro following a MSE £100 offer. Thought I'd give it a go for an initial £200.
However their site proved impossible to do anything using MacOS Safari. I did set up an account using another browser just to see if it was Safari that wasn't supported. I get 20years or so ago Safari might not have been mainstream, but in 2026?? So have given up. Life is complicated enough without having to use alternate systems. So I logged back in via Safari and closed the account.

17 June 2026
Unprompted review
eToro logo

Reply from eToro

Hello Ashley,

Thank you for sharing your experience regarding the difficulties you faced while using our platform on Safari. We are sincerely sorry that the account setup process was so frustrating for you. Your feedback on these compatibility issues is invaluable, as it helps us identify key areas where we can improve our platform for everyone.

Best regards,
Maria

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