Worse Service
Worse Service, their customer support is not responsive
28 August 2026
Unprompted review
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2.5
Poor
5 reviews
No history of asking for reviews
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Rubbish
Do not buy from them. I bought my travel insurance and had a flight delay, it has been 2 months since then and no response, no update, no reimbursement from them, just bots replying standard replies.
8 April 2026
Unprompted review
So much regrets. Not recommended
Worst experience and a waste of time supporting this company for so many years. Turns out to be so outdated and information are not updated since 15 years ago. Terribly frustrated. I wouldn't buy etiqa or trust it anymore.
22 October 2025
Unprompted review
GARBAGE!
Etiqa is terrible! They are not responsive, and their claim reimbursement process takes several months instead of only 15 business days. Their Smile app is problematic in terms of reimbursement because it does not show you or your dependent's name, at least to proceed with the next steps for claims. The liaison does not address all questions or concerns directly. There are some clinics where the use of Etiqa is suspended, and if you are lucky to find one near you, Etiqa's approval process to use the HMO takes several hours, which means that other patients with a different HMO that came in after you will get attended to and directed to doctors before you. Overall, their service is garbage!
8 May 2025
Unprompted review
AVOID ETIQA AT ALL COSTS
AVOID ETIQA AT ALL COSTS, One star is too generous!! ETIQA are the worst travel insurer provider I have ever used. I had the unfortunate experience of using ETIQA for my travel insurance. They took my money fast enough but have been absolutely unreasonable to deal with once I needed to make a claim (my domestic flight was cancelled due to mechanical issues which resulted in me and my partner missing our international connections). The documentation requirements were excessive and for 6 to 8 weeks there was no reply other than a generic acknowledgement response. I had to do the chasing up and had to keep chasing up. Ultimately they rejected the claim based, in my view, dubious reasons, with no consultation, and no meaningful investigation. Based on their reasoning I would question what is the point of ever getting insurance. I won't be using these guys again.
22 August 2024
Unprompted review
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