Eternal Muse Reviews 

Ordered the product in normal size with comb. Packaging and brand lovely, just such a shame the product doesn't remotely work and they don't accept refunds. Total waste of time and money. Wouldn't recommend. I have thick but fine hair, easy to curl and didn't once come away with a single curl despite following tutorials and being left in for 13 hours. Either the product doesn't work or its incredibly complicated to use, at which point I'll take heated curlers. If you look to try this method, note the price and awful refund policy before purchasing. Feedback has been given it should be on ordering page rather than FAQs. Disappointing customer service.

Incredible product. I received my curler in the mail after six days, and the packaging was super cute.

I’m not one to make reviews but I was SO impressed. I had perfect curls on the first try. I made sure my hair was pin straight, used a little water on the ends and put the curler in, which took no time at all. I comfortably slept seven hours and the curls were stunning, all I needed was to comb them out (I used their comb which I loved) and a little hairspray and I was set. I actually took a video of my reaction as I took them out and Emily from the team was so sweet and gracious when she thanked me personally and reposted my video!

Huge thanks to the Eternal Muse team for an incredible product I hope to use for a long time to come, I am so impressed and so happy with my curls!

I ordered the Original heartless curler, the product itself was well made with beautiful packaging and very easy to use. It was comfortable to sleep at night unlike a lot of other heartless curlers of this sort.

I have just purchased and received one of your gorgeous heatless curler sets.
I’ve been in hospital for over a month and I bought this for myself as a treat and a pick me up. Well I can honestly say that you have made my day!
Firstly the package is stunning! And old worldly which I adore.
Secondly your attention to detail is so beautiful.
I can’t wait to try them and I’ll let you know how I get on.
I am also obsessed with the green (Ivy) so pleased I went for it 💚✨

Emily and her team and been amazing and super friendly.

I’ve tried all their tips and tricks to make it work but I just come out with pretty much straight hair when I wake up…. A SLIGHT awkward curl that just falls out in 5 minutes. The regular size is not particularly comfortable to sleep in either - despite what they say in the ads. I’ve tried leaving comments asking for help but it just gets ignored.
And to be fair, maybe it’s just MY hair… I have thin, long hair. Lots of it, but very thin. But I, personally, wouldn’t recommend this product.

Such a good high quality product! I have bought 3 different sizes; mini, midi, and original. Personally, my favorite is the midi, but all 3 curlers work and give beautiful curls! So comfortable to sleep in. I love the curls this gives. Best heatless curler method, and I have tried alot. I live in the US so shipping does take a while, but thats not the companies fault. I have also purchased the curl comb which is also a great product and helps tame the curl without making it fall

I am not the person to post a bad review but this is mind blowing!

I was beyond exited to place my first order at eternal muse the 25th of may after following its Instagram page for quite a while, unfortunately I still haven’t received my package. It was sent back due a postal mistake on the carrier’s side. I contacted the costumer service and they would look into it. After days of back and forth mailing they either want me to pay another 9 pounds for shipping or send me the money back without the 10 euro’s that I already payed for the shipping. I just want the product that I payed for!!!! Insane I have never ever had such a horrible costumer service!!
I don’t have my product and I don’t even have my money back!!! I hope they will come with a good solution otherwise I will never order again

Amazing products, very fast and efficient delivery and great customer service! I’ve just placed a second order

I ordered a midi curler in their ‘quality control section’ via toktok Monday which was delivered Wednesday, amazing product! I then ordered an original curler from the same line yesterday (Thursday) and a set of 3 bun bons which were delivered today. Can’t see any issues/material defects with either of the items and can’t wait to try the bun bons. Super impressed with the delivery speed. Items packages beautifully.

Not only are the products amazing, the customer service was so accommodating and really quick to respond to my query.

DPD delivered within 36 hours of placing my order.

I ordered their BunBons set to the US and the product came in beautiful packaging and worked amazing! There was a bit of a tracking issue with the package as it was coming from the UK, but their customer service team responded quickly and looked into the issue for me! I ordered on June 7 and it came on June 20!

Absolutely love my heatless curler. I get so many comments asking how i did my hair and people can't believe it when i tell them it took me 2 mins!

I have told almost everyone i know to order!

The packaging is also amazing and the curler is really great quality.

Highly recommend and i will defo be trying some of the other size curlers.

Customer service was great and supportive! With my hair being so long and straight, I had no idea which product to purchase and they really helped me get the right one.

Within months, I now have 3 of their products (the midi, original and bun bons)! Strangers and friends always ask about my hair and how I get these fabulous curls - I always recommend eternal muse.

I’ve never been great with my hair and after practicing a lot, these products are now a staple in my beauty regime!

I really do recommend! Great product, super soft, beautiful packaging😊

Went over and above to sort my issue out. Really wasn’t expecting what was sent out. Over the moon with the product and customer service and communication was impeccable!! Would recommend to anyone

My package was held by customs and as a result, was not delivered to me. I sent an email to customer service and received a response within the same hour: they were sorry for the inconvenience and sent a new package free of charge. They kept me informed of the status until it was delivered to me. That's what I call service!

The products themselves are amazing and the company has taken such care and attention to what they produce! Ive personally ordered 4 things now! Their customer service is also 5*, they are so helpful! Would highly recommend eternal muse! X

When I placed my first order (I have placed multiple) I had no idea how long it would take as I am ordering international. I was able to track it but when it made it states side it was not the best. I reached out to the customer service and they responded to me quickly and updated me on my order! It arrived just when they said it would! I loved the product and service I have ordered three times since then.

I ordered bun bons and when they finally arrived I was so excited to try them.
One of the buttons was not attached and I did not realise until I tried to use it, leading to a cut finger.
I contacted the team and a replacement for the broken bun bin was sent out.
It took a couple of weeks to get responses and a replacement sent out but got there in the end.

Absolutely best investment I’ve ever made!
Cannot recommend this company enough!
Impeccable service.

I am very disappointed with that company. They couldn't make sure that my parcel will actually arrive. They only caref what was happening in the UK after the parcel arrived to my country they did not even provide the tracking number. I wasn't aware where the parcel was when finally to find out that it was returned to the sender. Ive ordered many times from different companies from UK and the customs was usually covered. They only refunded me for the product, they couldn't care less about the shipping and customs cost. Other companies I dealt with previously did actually care about overall customer satisfaction, they dont.