ETC Electrical Reviews 

1,258
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Great customer service. ETC electrical helped us find an equivalent product (our range discontinued ) that matched our existing range. Then when we found at last minute colour change required, one cal... See more

Rated 5 out of 5 stars

ETC customer service is absolutely remarkable - Will in particular makes every effort to respond to queries quickly, effectively and politely. Delivery time is also tremendous - I live in N.I. and usu... See more

Rated 5 out of 5 stars

Efficient service, good communication. Goods well packaged & a lovely unique downlight whereby you can change the bezel from white to brushed steel & the colour temperature, all at a good price. Ver... See more

Rated 1 out of 5 stars

I chose ETC as I needed some Niglon RCBOs. Of the 3 that I ordered, one arrived damaged. This was only apparent when the electrian opened the package to install the RCBOs. Despite the Consumer Rights... See more

Company replied

Company details

  1. Electronics Store

Information provided by various external sources

We are Electrical Wholesalers based in Wednesbury (near Birmingham) in the West Midlands, which gives us great access to the M6 and M5 routes to services our customers Our aim is to provide you with the best quality genuine branded items at very competitve prices, we are committed to offering an excellent service to account and internet customers, we have been successfully trading for 30 years, 5 of which have been trading online. Large quantities of the products you will find on our site are kept in stock and with the help of our delivery partner DPD we look to satisfy your order(s) promptly and accurately We are long standing members of the IBA buying group which enables us to compete on a national basis I hope you enjoy your experience using our site, however if you have any queries or comments please contact us on 0121 502 5133 or sales@etcelectrical.co.uk


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(1,258)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Website delivery/collection issue

In their website, when you order products there is delivery address section. I fullfilled this section however there is another option to select the way of shipment. I did not see it and it was selected as "collection" as default. I was thinking the products I ordered will be delivered to the delivery address I entered. It can be also seen on the invoice as "shipment address". I emailed them to ask about delivery situation. A person replied to me and told the situation. He also mentioned that it has been selected as "collection". I told him that in the invoice there is a "shipment address" could be seen and it is the address I want it to be delivered. He did not wait, he did not understand and he sent the delivery to invoice address. I emailed them again but no response. I did not like his attitude, and I am in trouble now to go and collect it from my invoice address which is a virtual address. There are lots of other companies registered in this address. I dont understand how they did not solve this minor issue on their website to not create confusion. The salesperson was not helpful at all.

21 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Very happy to recommend! Ordered a PIR when I lost hope of finding it. No one else had it except these guys. Emails and text alerts were numerous and relevant for once Cheers ETC 😊

5 July 2024
Rated 5 out of 5 stars

Excellent service and correct product advice

Excellent service. Will Wainwright, took so much time and effort to promptly advise me of which correct switch to buy. He followed up my initial phone call with a few real prompt emails and good advice. The delivery efficient, timely and smooth. 5 star service indeed.

6 June 2024
Rated 5 out of 5 stars

Garden lighting

Items as described on the website, very prompt dispatch and delivery.
Extremely pleased with the purchase , next time I need any electrical items I will not hesitate to use ETC Electrical

27 May 2024
Rated 5 out of 5 stars

Crabtree dual 13A socket with twin USB's

A quality product which was delivered the following day. The manufacturer supplied it in a thin cardboard box which ETC had wrapped in thick card and bubble wrap so that it was in perfect condition. I could not have asked for better.

2 April 2024
Rated 5 out of 5 stars

All good

Easy shopping experience with competitive prices. Goods arrived quickly and well packaged.

24 February 2024

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