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e.surv Chartered Surveyors Reviews 

14,626
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service quality and absolute professionalism demonstrated by the surveyors throughout the entire property evaluation process. Many people note that the comprehensive property reports are exceptionally detailed, well-structured, and very easy to navigate for home buyers. Consumers also greatly appreciate the prompt turnaround times for receiving documents and the exceptionally helpful communication maintained before appointments. Reviewers frequently mention that detailed follow-up phone calls are extremely beneficial for clearly explaining survey findings and addressing any specific concerns. Buyers feel thoroughly supported and well-informed when discussing maintenance recommendations and future steps with knowledgeable staff.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their professionalism, thoroughness, and... See more

Service

Consumers find service to be positive, highlighting a smooth, professional, and well-organized process from... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as professional,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the entire process from booking... See more

Response time

Users describe positive interactions with response time, highlighting speedy communication and quick report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The survey was great for us as 1st time buyers; everything was easy to understand and accessible. Mark Pilling was excellent at answering our questions and provided the full report the same day he vis... See more

Company replied

Rated 5 out of 5 stars

It's more than 20 years since I last commissioned a survey for a house purchase and I was extremely pleasantly surprised by the service provided by e-surv on this house! Our surveyor, Jenni Lees, sen... See more

Company replied

Rated 5 out of 5 stars

I had a level 2 survey carried out a few days ago on a property I’m in the process of buying. The report I received was very detailed, helpful and easy to understand. The following day Trevor Brad... See more

Company replied

Rated 5 out of 5 stars

I can't rate Michael Hole highly enough in the service he recently provided to me after completing the L2 survey he did on a house I'm purchasing. He took the time to call me after the survey had been... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Appraiser
  3. Real Estate Appraiser

Written by the company

e.surv Chartered Surveyors is one of the UK's leading providers of residential property surveys, homebuyer reports, property valuations and property risk services. Founded in 1989, we help homebuyers, homeowners, lenders and property professionals make informed property decisions with confidence. Headquartered in Kettering and supported by a nationwide network of more than 600 RICS-registered surveyors, e.surv combines local property expertise with innovative technology to deliver trusted residential surveying and valuation services across England, Wales, Scotland and Northern Ireland. Our services include HomePlus Digital Home Surveys, RICS Level 2 Surveys, RICS Level 3 Surveys, independent property valuations, mortgage valuations and residential property risk services. Whether you're buying your first home, moving house, remortgaging, investing in property or seeking professional surveying advice, we help you understand a property's condition and value before making important decisions. Our award-winning HomePlus Digital Home Survey is unique to e.surv. Equivalent to a standard RICS Level 2 Survey, HomePlus provides all the same core property condition information while offering additional benefits designed to help homebuyers make more informed decisions. These include an interactive digital report, condition ratings, detailed photography, repair and maintenance guidance, energy efficiency insights and local area information, creating a more engaging and informative home survey experience. Customers can get a survey quote, customise their survey, book online and pay securely through our website, making the process of arranging a home survey faster, simpler and more convenient than ever. We accept major debit and credit cards through our secure online payment system. At e.surv, we're committed to providing clear, professional property advice that helps customers move forward with confidence.

Property Surveys, Valuations & Homebuyer Reports Nationwide

Written by the company

Buy Your Next Home with Confidence
e.surv Chartered Surveyors provides RICS home surveys, homebuyer reports, property valuations and residential surveying services throughout the UK. Our HomePlus Digital Home Survey, unique to e.surv, gives homebuyers a detailed, interactive assessment of a property's condition, helping identify potential issues before exchange and completion. With nationwide coverage and local surveyor expertise, we help thousands of customers make confident property decisions every year.
FAQ: What is a HomePlus Survey?
HomePlus is e.surv's exclusive Digital Home Survey and is equivalent to a standard RICS Level 2 Survey. It includes all the core property condition information provided in a traditional Level 2 Survey, plus additional benefits such as an interactive digital report, detailed photography, repair and maintenance guidance, energy efficiency insights and local area information. HomePlus helps homebuyers better understand a property's condition before they commit to a purchase.
FAQ: Is HomePlus the same as a RICS Level 2 Survey?
HomePlus includes the core information of a standard RICS Level 2 Survey, but enhances the experience with interactive photographs, digital navigation, energy efficiency information, repair guidance and local area insights to help buyers better understand the property before purchase.
FAQ: Can I book a survey online?
Yes. Customers can receive a quote, book and pay for a HomePlus survey online through the e.surv website, creating a faster and more convenient experience.
FAQ: Are e.surv surveyors RICS qualified?
Yes. e.surv works with a nationwide network of more than 600 RICS-registered surveyors. All surveys are completed in accordance with RICS professional standards, providing customers with confidence in the quality and consistency of the advice they receive.
FAQ: Do I need a survey when buying a house?
A home survey helps identify defects, maintenance issues and potential repair costs that may not be visible during a viewing. A professional property survey gives homebuyers a clearer understanding of a property's condition and can help avoid unexpected costs after moving in.
FAQ: What areas does e.surv cover?
e.surv provides residential surveying and valuation services throughout England and Wales, through a nationwide network of local surveyors.
FAQ: How long does a home survey take?
The time required depends on the size, age and condition of the property. Once your survey has been booked, your surveyor will arrange the inspection and your report will be issued after the property visit has been completed.
FAQ: What is the difference between a Level 2 and Level 3 Survey?
A RICS Level 2 Survey is typically suitable for conventional properties that appear to be in reasonable condition. A RICS Level 3 Survey provides a more detailed inspection and is often recommended for older properties, unusual construction types, properties that have been significantly altered or homes requiring renovation.
FAQ: Can a survey help me negotiate the purchase price?
Yes. A property survey may identify defects or issues that could affect the property's value or require future repairs. Buyers often use survey findings to negotiate with sellers or budget for future maintenance costs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

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4.8

All reviews

(14,626)

3,273 reviews in the last 12 months

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Rated 5 out of 5 stars

Personable

Personable, knowledgable, and great communication on our property.

31 July 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that you found our team personable and knowledgeable, and that our communication about your property was great. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Excellent Experience

Booked a Level 2 survey on a Thursday and the survey was done with the report sent to me by Friday evening! Excellent, thorough service and I was given a chance to ask questions and had everything explained to me as a first home buyer. I definitely recommend esurv.

14 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear your Level 2 survey was completed and the report sent so quickly! It's wonderful that you found our service excellent and thorough, and that we could explain everything as a first-time home buyer. Thank you for your recommendation!

Rated 5 out of 5 stars

Very happy with my survey

Very happy with my survey. It was completed very quickly and the survey breakdown was very detailed.

14 August 2026
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Reply from e.surv Chartered Surveyors

We're so happy to hear you were pleased with your survey! It's wonderful that it was completed quickly and the breakdown was very detailed.

Rated 5 out of 5 stars

Excellent service

Excellent service.
I was just expecting to receive a report following the survey, however the surveyor called me whilst visiting the property to talk through any areas of concern I might have, and looked carefully at that those areas whilst carrying out his inspection. He spent 30 minutes on the phone talking this through with me. I felt very reassured that his survey had been thorough.
I received his report very shortly after the visit it addressed all the issues I had flagged up and was again thorough and clear.
Following this, the surveyor spoke with my husband on the phone to discuss the findings of the report, and was very helpful with his advice. He also said that should we need anything further we could contact him again and he would happily make the time to discuss with us.
Mr Watson, the surveyor who completed our report, was friendly, helpful, generous with his time, and very knowledgeable. Highly recommended.

15 August 2026
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Reply from e.surv Chartered Surveyors

We're delighted to hear about your excellent experience! It's wonderful to know that our surveyor provided such thorough and reassuring service, taking the time to discuss concerns and findings in detail. We appreciate you highlighting their helpfulness and knowledge.

Rated 5 out of 5 stars

Quick, efficient and thorough

Florence was so lovely on the phone explaining the process. They took my information and handled the rest seamlessly. Craig was thorough and detailed in his survey. We got text and email updated throughout and overall just a very pleasant experience. The survey was scheduled barely a week after requesting them. Craig even reached out beforehand directly in case we had specific concerns or questions he should focus in on. We had the report delivered two days after the survey. Well worth the money.

12 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear about your very positive experience. It's wonderful that the process was explained clearly and handled seamlessly, and that the survey was thorough and detailed. We appreciate you highlighting the regular updates and quick delivery of the report. Thank you for your kind words.

Rated 5 out of 5 stars

Excellent Service

Easy to instruct, excellent communication from start to finish and a thorough, detailed report as you would expect from a RICS surveyor, which was arranged and delivered quickly.

12 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that you found our instructions easy to follow and that communication was excellent throughout the process. It's wonderful that the report was thorough and delivered quickly!

Rated 5 out of 5 stars

My surveyor did an excellent job and…

My surveyor did an excellent job and his findings were clear and invaluable.

11 August 2026
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Reply from e.surv Chartered Surveyors

We're delighted to hear that your surveyor did an excellent job and that their findings were clear and invaluable. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Easy to arrange

Easy to arrange and the service throughout was very professional. The communication at every stage was brilliant. We would definitely recommend e.surv.

12 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that arranging everything was easy and that our service was very professional throughout. It's wonderful that our communication at every stage was brilliant, and we truly appreciate your recommendation!

Rated 5 out of 5 stars

Mark was great

Mark was great, in setting out the core issues that need most attention, he gave plenty of back up information to support what he was suggesting. Beyond the more crucial repairs that he cited, he also gave us a future roadmap for the maintenance of our new property in order of importance. On top of that everything was done to the time he said things would happen. The report arrived a day or two earlier, so we were delighted. In the house buying world where everything notoriously takes an age and is confusing, this service in stark contrast was clear, detailed and done within a good timeframe. I'm certainly more confident about what my solicitor needs to do now to ensure that the house is up to regulatory spec. Thank you Mark and e. serv.

13 August 2026
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Reply from e.surv Chartered Surveyors

We're delighted to hear that the service provided was clear, detailed, and timely, especially in the often confusing world of house buying. It's wonderful that the report helped you understand the property's needs and provided a roadmap for future maintenance. We're pleased we could instill confidence in your purchase.

Rated 5 out of 5 stars

Really good

Really good - loads of info on Level 2 - Angus helped us make an informed decision about what next steps were needed

14 August 2026
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Reply from e.surv Chartered Surveyors

We're so glad to hear we could provide helpful information and assist you in making informed decisions!

Rated 5 out of 5 stars

Great service would recommend

Great service and lower price than many other companies. Communication was good and report was ready on the same day the survey was carried out. Call from the surveyor was held the following day and they explained everything clearly. Would recommend

13 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased you received great service and found our prices competitive. It's wonderful to hear that communication was good, the report was ready on the same day, and the surveyor clearly explained everything during the follow-up call.

Rated 5 out of 5 stars

Excellent service

Very professional explained in details, things I wouldn’t even think about and the future development or resale. A very detailed report and Ruth was very good at explaining things to me on the phone. 10/10

11 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased you found our team professional and that everything was explained in detail, including future developments. It's wonderful that the detailed report and the phone call were so helpful!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very thorough survey, many aspects reviewed, with many photos and descriptions to support findings. Sam explained everything clearly during out phone call following the survey.

14 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear you received fantastic service! It's wonderful that the survey was thorough, with clear photos and descriptions. We're glad our team explained everything clearly during your phone call.

Rated 5 out of 5 stars

Helen was great!

Helen made everything easy, clear and consise and as a first time buyer it really helped allay any fears that I had. Fantastic service

14 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that our team made everything easy, clear, and concise for you as a first-time buyer. It's wonderful that we could help allay any fears you had and provide fantastic service!

Rated 5 out of 5 stars

I had a level 2 survey carried out on a…

I had a level 2 survey carried out on a property I am purchasing. Billy was the surveyor and I wanted to say he was so helpful. I requested a call back as there were a few things on the report I didn’t understand, Billy called me back straight away pretty much and went through everything with me, he didn’t make me feel silly for asking the many questions I had, he was patient and explained everything with confidence leaving me feeling so much better about the report and what my next steps would need to be. Thank you Billy

14 August 2026
Unprompted review
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Reply from e.surv Chartered Surveyors

We're so pleased to hear about your positive experience and that our surveyor was helpful and patient. It's great that they explained everything clearly, leaving you feeling confident about your next steps. Thank you for your kind words!

Rated 5 out of 5 stars

The survey was comprehensive and the…

The survey was comprehensive and the surveyor offered to discuss the report with us to help us understand any and all areas

7 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that the survey was comprehensive and that our surveyor's offer to discuss the report was helpful in understanding all areas. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Good experience

Our surveyor Nigel carried out a thorough inspection, answered all of our questions and was a pleasure to deal with. I would have no hesitation recommending him to others.

7 August 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that our surveyor carried out a thorough inspection and was a pleasure to deal with. It's wonderful that all your questions were answered, and we appreciate your recommendation!

Rated 5 out of 5 stars

The report was very comprehensive and…

The report was very comprehensive and the surveyor made contact afterwards at a mutually agreed time to discuss the contents

27 July 2026
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Reply from e.surv Chartered Surveyors

We're so pleased to hear that the report was comprehensive and that our surveyor's follow-up discussion was helpful. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great service Survey completion a timely manner

Survey completion a timely manner, easy to read, informative and received a follow-up call. Was friendly and helpful and was local

11 August 2026
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Reply from e.surv Chartered Surveyors

We're so glad the survey was completed in a timely manner and that you found it easy to read and informative. It's wonderful to hear that our follow-up call was friendly and helpful!

Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with e.surv .
There was good communication with e-mails
My survey was completed and had a telephone call from Helen the surveyor. Who communicated about the report. Before I received the written report via e-mail. Which came with photos detailing what I needed to see.

12 August 2026
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Reply from e.surv Chartered Surveyors

We're delighted to hear you had such a positive experience with us. It's wonderful to know that our communication and the detailed report met your expectations.

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