esure Reviews 

Spoke to online chat 2 weeks before my house insurance was due for renewal to turn off automatic renewal.

They confirmed automatic renewal was off and my policy would expire.

2 weeks later they renewed my house insurance and £290 taken from my account!

Another online chatbot visit (think AI) to get my refund. They say withing 4-5 days.

Im waiting.....avoid this lot.

Simplified items on the insurance products. Wasn't forced to pick options I didn't need. I recommend ensure for peace of mind

Esure made my decision easier, to use them as my new car insurance provider, because the quote was quickly generated and very competitively priced. I paid immediately and have peace of mind for the next 12 months. Thank you

CLAIM 1000054727: Vulnerable Customer Safety Hazard & 5-Month Delay.

Esure stripped my kitchen and bathroom, their contractor certified it 100% dry weeks ago (after wasting over 2 months of my time saying my property is "still wet", even though they were the ones who originally declared it dry), and they have now abandoned my family. They are forcing my heavily pregnant wife and 3-year-old toddler to live amidst exposed structural subfloors, bare walls, and exposed nails. This is a severe breach of FCA Consumer Duty. Their claims team is ignoring formal emails, and frontline staff say no manager can be reached. I require an immediate, senior-led cash settlement to make my home safe before my baby arrives.

Update: Despite you requesting my details you have still not reached out to me or address my concerns.

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Messaged multiple times without a reply. I was told once confirmation of my closed case that I would get contact. Instead I’ve just been sent indirect general email confirmations without any attempt at rectifying my request to have my premium reassess as I overpaid due to open claim taken too long.

Usually this is the only means of initiating contact.

Please contact me asap

reference: 5000194929

Avoid like the plague!!!

I was in an accident 2 months ago, my car was taken by a garage which have been amazing. Still to this day waiting for esure engineers to approve my car to be fixed, no updates whatsoever from them, had customer service promise I would receive a call back from the engineers but still nothing!!! This is the first complaint I have ever made in my life. Worst experience I have ever had. If you are in an accident and want your car to be fixed quickly then do not use these.

straight forward website, some can be confusing, brilliant price really happy with the service

After the terrible winter storms in early 2026, I filed because the storms stripped the render off of my chimney. The assesor for this company would not honour it, claiming that a 2 year old satellite shot from Google determined thay there was water ingress. When I asked hoe could they not honour the claim after obvious storm damage; he just laughed at me.

DO NOT GET ANY TYPE OF INSURANCE FROM ESURE. Your legitimate claim will be denied.

Easy and simple.

Straightforward home insurance to arrange with no complicated questions to answer. The price was extremely competitive when comparing like for like policies with other well known companies.

Relatively straightforward to complete

My previous Home Insurance Company could not improve on their premium renewal quote this time around.
Ensure were not the cheapest comparison quote but it was the best deal for me with excellent cover, excesses etc.
Very quick and easy to apply online.
1st Class Service so far!

I have tried to call you for days but can't get past the ridiculous auto system you have

I have tried to chat to you on the chat and got nowhere
I have asked to be called multiple times and no one has bothered

I have now had an email from you saying you are cancelling my policy I can't reply to the email and I am still in the stupid auto system

I am in hospital for an unforeseen amount of time with spinal issues
Please call me 07949164852 and we can sort something out

Kind regards
Phil

Firstly, ensure were the cheapest. Looking at as much small print as I could tolerate, cover was on par. Easy to navigate through there website (or App, cant remember) and easy to complete the process.

I obtained a quote very quickly directly on their website, paid online and then contacted customer services who were very helpful. The guy who I spoke to was great, we had a little chitchat and he was able to resolve my enquiry. Will certainly be sharing my experience with friends and family!

From start to finish so easy, good price and easy to complete

Easy to use website, app and help section. Very clear on anything that needs doing and not a difficult app to use.
Very reasonable- the best priced insurance company that covers everything I need