estarli Reviews 

We recently purchased two estarli 20.7s and the whole experience was excellent from start to finish. We weren't sure which model we wanted to buy, so were able to arrange a test ride on both the 20.7 and 20.X which helped us to make our decision. Our queries were responded to quickly and, once we had placed our order, the build of our bikes was prioritised so they were ready for us to take on holiday. Having now had an opportunity to give them a thorough test on the lanes of Cornwall, we've absolutely no regrets on our decision to buy them and look forward to many more miles of fun! 🚴🏼‍♂️😀

The communication with the team was at times excellent, but also not very clear or precise. The main issue was around delayed delivery of my bike. I had to initiate contact once I realised my bike was delayed, by 2 weeks in the first instance. It was in total delayed by 2.5 months. Due to global issues around Iran war, I was sympathetic, but delays is a common complaint from other Estarli reviews, making me think they may have opportunistically used the war as an excuse. At any rate, when there were further delays, I always had to email first, then get an update later. I was very frustrated.

My bike, which is under warranty, has been in the repair shop for months because Estarli won't engage with the repair shop.
Not sure why Estarli provide any kind of warranty if they are then unwilling to assist a repair shop to repair your bike.

Very helpful support staff. Thank you

The company wanted me to provide a lot of personal details when ordering a simple replacement part but refused to give me any details about the part I was ordering

Great bikes, great customer service, even 2 years on from my initial purchase, would highly recommend

Excellent customer service, happy to buy a replacement bracket for rear light - they sent complete light and bracket for the cost of postage. Many thanks.

Although a bit more expensive than I anticipated- item arrived as expected. Yet to attach but looks simple.

The bike is great (estarli e20.7) but what has really exceeded expectations is the customer service after purchase. A wonderful company that I thoroughly recommend.

Great product! We bought ours at a show, taking the bike home with us with a promise that the Charger and tool kit would be despatched as soon as the team got back to base, along with an extras pack of a 12v charger and a couple of bags. Would have been 5 stars except we had to chase both the tool kit and extras package several rimes, they eventually arrived several weeks later.

Great service, very helpful and quick delivery. Very happy to find a British built electric bike that is ideal for our uses.. would highly recommend.

Very helpful fitting sprung seat to old folding E20.7
Thank you

Great bike, and was well looked after through the buying process.

For small wheels found cycling easy and running with 1 or 2 on the motor was a breeze only having to venture to 3/4/5 on some very steep gradients which they tackled well. Folds fairly easily although could be a little lighter when handling especially when putting into travel bags and lifting into a vehicle. Paintwork not as durable as it should be on what is a very hands on sort of cycle with folding etc.

During the build the model was updated, Estarli apologised for the delay and also provided some extra accessories.
Great customer service!

Brilliant bike LV it 🤗 worth every penny . 100% recommended

Great service arrived well packed and not much to do. It’s a great ride really pleased with the E28

Great product. High level of customisations and options available. The team was very helpful and worked to resolve the small issues we had with deliveries.
Very satisfied with my bike.

Great experience with the company and bike is excellent, just what I was after.
Originally saw and tested my E28 at a show and based on the discount offered, bought a demo model. This had to be delivered from their Warehouse but it only took a couple of weeks and updates were provided. Bike arrived well packed and with no obvious marks or scuffs considering it wasn’t a brand new product. Haven’t tested battery length usage yet but very satisfied so far.