Esprit Reviews 

Esprit UK website has closed for trading.
Waiting for refund since May for goods not even delivered to me nor any trace or sign of attempted delivery but apparently Parcel force attempted 4 times. I have zero references fit any attempted delivery.
Numerous refund follow up enquiries have gone unanswered so I made charge back claim. I suspect from forums and current on line news they are out of business....

Following on my recent review I received an email today confirming return of my goods therefore a refund was owing.
However I ordered 4 items none of which were ever received. On 10 May I received acknowledgement that my items were received back at Esprit from Parcelforce.
19 June I was told no items had been received back and 14 July I received email to tell me one item was now received and eligible for refund. Apparently the other 3 items are in my wardrobe and they hope I am enjoying them. They were never delivered.
I am unable to communicate further as email I received has come from a no reply address.
Very bizzare

If will be possible to give 0 star I will give it !!!
Parcel force says the return was happened in 14.06.2024 .No refund ,many messages in messanger and instagram ,still nothing !!
How I can have may money back ?to go on dispute with credit card?It is a disgrace service,please do not buy !

EXTREMLLY LOW quality standards that Esprit customer service has. I've had issues obtaining refunds with all my recent orders, I have checked my bank account and they not refunded me the order after 2 months and them I start emailing them. If I didn't notice I spouse that they will never pay me the refund! For one of my item they haven't refunded me the money. This is the second time that they wasn't available to pay me the return.
They are dismissive, they can't help you with anything. The most inefficient customer care department I've ever met before. I have notice that the all clothes are more expensive day by day for not any reason, is not anymore quality there!
That's a shame, I used like their clothes but for the same price I can order from Zara or H&M who are always amazing.

DO NOT ORDER FROM ESPRIT.
They used to be a reputable company so i went ahead and ordered without checking for reviews.

My experience is the same as others.. I returned my order as instructed, didn't get a refund.. When I asked for an update, was told it had arrived at the UK Hub but had to get to Germany for a refund to be actioned.

Since then everytime I ask for an update, I get asked to confirm exactly which items I returned which I have done previously. Looks like I will now have to raise a dispute with my credit card company. What a shame Esprit!

DO NOT BUY from Esprit!
I posted a return on 3.5. Arrived to the UK return hub on 7.5. Still no refund. Customer service blaming brexit in every sentence. Basically, they keep your money as long as they want, and tell you it is your fault. German efficiency? I really do not think so! Never again!

Items arrived within 2 weeks.. thats fine. The returns have been a nightmare. package sent 5/6 weeks ago and still no sign of a refund. Phoned the really bad customer help line and they fob me off every time saying package only arrived in France on the 8th and hasnt arrived in Germany. Jesus is his being delivered by horse and cart. They are utterly useless and wont chase the delivery company. Do not use this company!!

My order arrived in the time they said. I did return 2 items and the refund came within 3 weeks. I was very happy with the service I received.

I used to buy a lot from esprit but their return process and customer service has totally put me off - v poor

Returned the entire order immediately and it was received 12/3/24 . Then had to wait till it was returned to Germany where it arrived 27/3/24. Called the uk link who promised a refund within 2 days ..now 10/4/24 still waiting.

This company is a massive disappointment for me. I sent most of the items back, and I almost feel I must beg them to send me my money back. They said that the refund would take up to 14 days. It's already been over 20 days, and I had to send them what I returned for the second time as they are unsure what was returned to them. I also attached receipts from the Royal Mail to prove that everything was sent back and when. I know one thing: I will never buy anything from this company again. Btw this was my second attempt with this company. I hoped that last time it was just one off when I had to chase them for my refund. No, I was wrong. I am hoping my money will land in my bank account ASAP.

I have placed 3 orders online and this honestly is the worst shopping experience I have ever had. Problem every time, charging me with the payment several times. A chat conversation with a consultant literally lasts for hours. Consultants are rude and unhelpful. I am waiting for a refund for the returned goods, but the parcel apparently did not reach them. Of course, I could have expected it. This shop is a joke. It's hard for me to imagine that in a world of such competition this is even possible.

Esprit used to be a good company, but I've had issues obtaining refunds with all my recent orders. Despite their own tracking registering a return I sent on 23 Jan, they told me to provide proof of postage (I did), but they are still not refunding me and telling me they are "investigating". It feels like deliberate delaying tactics. As everyone on here is having similar issues..... come to your own conclusions. I'm never using them again and would advise others to avoid.

Horrible online experience - avoid shop!

Paid for 3 day delivery and the parcel never arrived. The store made me print the form and fill it by hand in order to request the refund.
Horribly rude client service

I like their clothes, I returned 2 items in November and long time didn't receive refund so I contacted with customer service. I sent them photo of my return receipt and they answered the courier company didn't receive my package, tracking number not working. The courier company didn't want talk with me because they said it was pre paid label so I have to talk with Esprit. I contacted with them again but not help, they just ignored me. I did everything right, I should not be responsible for lost package

It’s a real shame as I’ve previously had good experiences with Esprit and like their clothes, but I’ve currently waited for over a month for a refund. They acknowledged my return was received on 12th January, but then only refunded for 2 of the 4 items returned when I chased them in early February. I’m continuing to contact customer services who have acknowledged receiving the other items but still haven’t sorted the refund. From reading the reviews below it seems I am not alone. Frustrating and I’m unlikely to use this company again.

I’m not sure if it is worth it to write an opinion as I see none of the comments have received a feedback from the seller. I’ll write it anyway, hoping it can be of any use.
I recently made two purchases with Esprit.
The first time I returned two items out of three as they did not fit me.
The second time I returned two items out of two as they did not fit me either.
The first refund took quite a lot of time, more than two weeks from the day the items were received by the seller.
The second time I decided to open a case with Paypal hoping this might speed the process.
I opened the case, returned the item, sent an email to the seller, no response (they got back to me later on), escalated the case to Paypal.
Paypal came back to me a few days later saying that I could return the items and was asked to provide a copy of the tracking.
I actually had already sent the returns and provided the tracking on a first stage.
Paypal replied saying that because the address of the company doesn’t match with the return label, they were not going to close the case in my favour. The return label had an address in Germany, not sure where the company is located according to Paypal… I enquired with them and they replied “I would not be able to share these details due to security reasons”.
They also sent me a link to their conditions were according to the text, return expenses are not refunded.
In a few words either you follow Esprit’s procedure, you don’t pay for return fees, but you have to wait hoping for a refund. In alternative you follow Paypal’s procedure where you have more guaranteed chances to have a refund, but you have to pay return charges by yourself. I’m not sure you can overwrite the return label provided by Esprit with another address and/or if Esprit provides another return label with the address matching with Paypal’s records.
Luckily, while I was exchanging messages with Paypal about this policy, I got an email from the seller notifying that the refund had been processed and could see this reflected on Paypal’s account.
In the end it all went well, but this experience has made thinking twice before making another order with Esprit.

I have only been issued half of my refund, tried calling them just makes a loud noise. Online chat don’t work. Do not use this company appalling.

Do not touch this company. They used to be great but initially only refunded me for some of my returned items. The phone line just goes to white noise and the online chat doesn't work. Customer service did respond initially to my email to say they passed it on to their relevant department but then it went quiet. Thankfully I have now received the full refund one week later.

Appalling returning policy!
I returned an item on the 4th of Jan and still waiting for the refund...
This approach surely puts off your customers, Esprit!

Avoid Esprit!!! I had to use PayPal to get my money back. They did receive the item I returned, but failed to refund the £129