eSpares.co.uk Reviews

429,321

•

4.7

Appliance Parts Supplier

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Review summary

Created with AI, based on recent reviews

Looking at 16,563 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, often highlighting the ease of finding the right product and the helpful advice provided. Many appreciate the high quality of the parts received, which often fit perfectly and are competitively priced. The delivery service is frequently noted for its speed and promptness, with many orders arriving quickly, sometimes even sooner than expected. However, some customers also noted instances where they received incorrect parts, or the items did not fit their specific model as expected.

What people talk about most

Product

Customers generally report positive experiences with products, praising the ease of finding the correct parts... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process... See more

Service

People report positive experiences with service, often highlighting its efficiency and speed. Reviewers... See more

Quality

Consumers find quality to be positive, with many reviewers reporting that parts worked perfectly and fitted... See more

Reviews shaping this summary

Generally very reliable and efficient. I’ve purchased products from them in the past with no issues. Delivery was very good, as I did pay for “next day “ delivery. I did have one issue, In that,... See more

The part I received was an exact replacement for the faulty pump on my washing machine and fitted perfectly. The video demonstrating the replacement of the pump was also first class. My only (slight)... See more

Fast Efficient Service. Even though I Ordered the Incorrect Item.There staff were curious, kind and understanding. They located the correct one and duly arranged delivery. Refund of first paymen... See more

Great service and range of parts for most jobs. Very helpful videos on repairs, worth watching before ordering parts as well as during repairs. Delivery service of items very good. Thank you.

Company details

About eSpares.co.uk

Written by the company

eSpares is the UK’s leading retailer of spare parts for home appliances and they’re on a mission. We want to help people who don’t have any repairs experience to save money (and the planet) by fixing their household appliances themselves.

We offer:

Over 1 million replacement parts and accessories for appliances
An onsite Advice Centre with over 800 step-by-step articles on diagnosing, repairing and maintaining appliances
Over 800 how-to video guides on appliance repairs, hosted on their YouTube channel
A library of over 11,000 appliance user manuals which can be downloaded from espares.co.uk for free

In short, the eSpares motto is “repair don’t replace”.

Visit our Advice Centre Follow us on YouTube Follow us on Instagram Follow us on TikTok Follow us on Facebook Contact Us Awards:

Sustainable Award 2021
Sustainability Award 2021 - Winners

eCommerce Awards 2019
Best Email Marketing Campaign - Finalist

SME UK Enterprise Awards
Domestic Parts Supplier of The Year - Winner

Best Customer Service - Finalist

For more information visit the website at www.espares.co.uk

You can chat to us 9am to 6pm Monday to Friday, 9am to 4pm Saturday, or you can drop us a line using our Online Contact Form.

Written by the company

Contact info

Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom
www.espares.co.uk

4.7

Excellent

429K reviews

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All reviews

(429,321)

15,752 reviews in the last 12 months

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4 days ago

Site easy to navigate, found the parts needed straight away. Good comms, and delivery. Very happy with our purchase.

Very prompt service and parts arrived as described and promised

24 July 2026

4 days ago

Whenever I have needed any spares for oven,hob weashing machine or hoover you can almost guarantee that E Spares will have them and also offer advice/videos on how to fit them

17 July 2026

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

4 days ago

Wrong size sent

Wrong size sent. And still waiting over a week, for a response to a return request

24 July 2026

Reply from eSpares.co.uk

2 days ago

Dear Stephen,

Thank you for your review.

I am sorry to hear of the issues experienced.

We are very grateful you have taken the time to provide your feedback. Your comments have been passed to the relevant department and it is something we are to look into internally.

As advised via live chat, a courier collection has now been booked for you.

Please accept our apologies for the inconvenience caused.

Kind regards,
Hamza

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