ESB Energy (Now part of So Energy) Reviews 

Thank you being patience with me I was asking to much, hesitant and not sure but he give me all information, prosujer and how its work .
Thank you

Quick and easy change over at much more competitive rate than my previous supplier. Offered me 2 years at fixed rate.

Only just joined so far it’s good for the price

I’m really happy and satisfied for the prices, customer services and staff and easiness of online services . Super, very very nice Company, professional services, Highly recommend Company. 5* Thanks

Up to now this is the best and cheapest company going make sure you always give readings each month so you can play spin the wheel and win prizes like money off your next months bill in credit

In the process of moving to SB Energy. The process has been simple, efficient and the deal I have been offered is much better than my current one.

Friendly, quick and easy transfer !!

Switch over was a breeze, I am happy with the way things have started. Sales person was very helpful and was honest with me when I raised any concerns, that put me at ease. I am looking forward to starting the switch with them. Thank You.

They representing told me they would apply for my warm front benefit as I'm disabled which is 140 pounds a year ....... phoned up today for them to tell me they don't support it so instead off being better off with them I've lost 140 it's about time they stop cold calling customers on your doorstep promising everything will be better when it's not I'm not happy at all

They was really helpful switch over was easy with no hassles

So far the experience and customer service has been awesome. All explanations was clear and all questioned answered.

Very cheap, very helpful

Just switched & I am very happy, honest & customer service is great, Fer responses very quickly.

At the moment I am deeply disappointed and very upset.
I have had a dispute with ESB energy over a £800 Bill for one month.
I am at the moment looking at my smart meter .In the last week I used 72.16 KWH of energy costing £13.95 for tge week .if I times this by 52 it would equal £725 .40 a year.So please resolve this and stop sending demands via conexus.
Life has been very hard for everyone due to covid and having this over ones head makes life very stressful when times are hard enough.

Customer service is very helpful and fast

My present account is ending on the 4th December 2021. They had given a renewal quote which was more than double what I was paying per month..Phoned (Jackie) ESB and explained that I was making huge reductions in the use of gas and would like to continue paying the same monthly bill.No problem,clearly explained,new contract.
EJ Atkinson

I had trouble signing into my account after an email issue. Zenub Tahir helped me through the process and flagged the issue with the best department to sort it.