Being in an accident abroad was very stressful as was the worry of not doing everything for insurance purposes correctly. The call handler, Lilly, was calm, clear and concise - I knew exactly what I... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Never hoped to use a breakdown service for our MOHO but yes, we needed help after a bracket holding the water tank came loose and the tank hit the road. Called the number - Amazingly easy to sort... See more
Company replied
June was very helpful and professional..she took all the details..clarified them with me and told me very articulately what would be the best course of action ..obvious this can be a stressful time... See more
Company replied
Efficiently dealt with by a helpful member of staff. Only slight quibble is the number of option menus you have to go through to speak to someone. Also terminology makes it difficult to know which opt... See more
Company replied
Company details
Written by the company
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Contact info
30 Fenchurch St, EC3M 3BD, London, United Kingdom
- communications@ers.com
- www.ers.com
ERS Insurance Products
4.6
Excellent
2K reviews
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady was very helpful and calm
The lady was very helpful and calm. All my concerns were answered. A pleasure to deal with a problem.
27 October 2025
Unprompted review
If I could give zero stars
If I could give zero stars, I would!
This is by far the worst recovery company ever. I’ve been waiting since 5 PM and it’s been over 8 hours with nothing but lies about how “someone is already on the way.” What a joke! Completely unreliable and unprofessional — an absolute disgrace of a company. Avoid them at all costs!
24 October 2025
Unprompted review
Reply from ERS
Hello,
There has been some confusion. We're ERS, a specialist motor insurer, we believe you intended to write a review for ERS Recovery that provides vehicle recovery. Please note this is a complete separate company in which we have no affiliation.
We'd kindly ask that you consider removing your review as it relates to a different company not ERS, the specialist motor insurer.
Jacob was fabulous
Jacob was fabulous, polite, knowledgeable and friendly
23 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Excellent after sales service
Being in an accident abroad was very stressful as was the worry of not doing everything for insurance purposes correctly. The call handler, Lilly, was calm, clear and concise - I knew exactly what I needed to do next and why. She was professional but also friendly and helpful, I left the call feeling much better and in no doubt everything was in hand that needed to be.
22 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very Helpful Staff Member
I spoke to Lisa Picton regarding a new client claim and she was very helpful and logged the claim in an efficient manner.
21 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Absolutely delighted with the manner clai was sorted
Mary-Jayne handled the claim very well.
She has a very amenable manner and sorted out the claim efficiently and professionally.
20 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June was so super helpful with this…
June was so super helpful with this claim. She was patient and had a fantastic sense of humour. Worth her weight in gold.
20 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Operator with great communication…
Operator with great communication skills. Who genuinely listened to the enquiry
20 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Friendly staff very helpful
20 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
I was made to feel comfortable and…
I was made to feel comfortable and everything explained
14 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June Dennis was extremely helpful and…
June Dennis was extremely helpful and empathetic which made a stressful incident easier to cope with. Thanks
14 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Customer Service
When I spoke to ERS they were so helpful and understanding.
They took a detailed report of what happened and wanted to get me back on the road as soon as possible. Couldn’t have asked for better service . Thank you ERS.
10 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Quick to answer and lady was very…
Quick to answer and lady was very polite , helpful and effecient
10 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Easy to work with this team
Very clear information on how to proceed - process clear, fast follow up documentation - Thank you
9 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
My contact June Dennis of Morton Michel…
My contact June Dennis of Morton Michel insurance specialist was really helpful, poliet and explained everything clearly to assist me with pursuisng my claim.
9 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June Dennis was fantastic and made the…
June Dennis was fantastic and made the process to report the new claim painless and she was very pro-active in the guidance provided and service received over the phone was superb.
9 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
👍👍👍👍👍👍👍👍👍👍
8 October 2025
Unprompted review
Reply from ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
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