Commend service rep I spoke with, Gail. Very patient and listened intently and confidently confirming I’ll get the part I need. First order, both parts needed a return Second order, one par... See more
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Review summary
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part was available, part was shipped on time, part meets specification when received. Sticker shock, not a part cost, but shipping cost. 2X the part cost. Fine less cost shipping methods unless custom... See more
Company replied
I was skeptical before ordering, but ereplacementparts was the only place I could find the part I needed for an older miter saw. I had never ordered from them before, despite seeing them come up in th... See more
Company replied
Talking to a human ! Tammy was pleasant and assembled the order immediately This was after wasting almost an hour with the Sears “virtual assistance” system To say the Sears process... See more
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Company details
Information provided by various external sources
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Contact info
United States
- www.ereplacementparts.com
4.4
Excellent
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Online site very easy to use.
11 August 2026
Reply from Ereplacementparts
Hello,
Thank you for the great feedback! We’re happy to hear you found our website easy to use. We appreciate you choosing us!
I called customer service to cancel…
I called customer service to cancel part of an order and Brittnie made the entire experience fast, easy, and friendly, while also very professional.
5 stars for Brittnie for sure!
11 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the wonderful feedback! We’re thrilled to hear Brittnie made your experience fast, easy, and friendly while providing professional service. We’ll be sure to share your kind words and 5 stars with her. We truly appreciate you taking the time to recognize Brittnie!
Wonderful customer service
Wonderful customer service! I got on our phone call uneducated and was walked through the process to figure out what I needed.
11 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the wonderful feedback! We’re so glad our team was able to walk you through the process and help you find exactly what you needed. We truly appreciate you choosing Parts Town and look forward to helping you again!
Commend service rep I spoke with GAIL/Gayle
Commend service rep I spoke with, Gail. Very patient and listened intently and confidently confirming I’ll get the part I need.
First order, both parts needed a return
Second order, one part did.
Gail has me confident that correct part will ship in 2-3 weeks as it is on back order.
Happy to wait if proper part arrives
Only suggestion might be customer access to diagram blow up of mower
7 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience with us. We’re so glad Gayle was patient, attentive, and helped give you confidence that the correct part is on the way. We truly appreciate your patience while it is on back order, especially after the returns you’ve already had to manage. We also appreciate your suggestion about providing customers with access to enlarged mower diagrams. Feedback like this helps us identify ways to make finding the right part easier. Thank you for choosing us, and we hope to get you the correct part soon!
Returns made simple
I ordered a part which turned out to be wrong. Their return process is very simple and made it so easy for me. Tamra helped me and I appreciated the quick response. Thank you!
9 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We’re glad we could make the return process simple and easy for you. We truly appreciate your kind words about Tamara and her quick response. Thank you for choosing us, and we look forward to helping you again!
Got the answers I was looking for in no…
Got the answers I was looking for in no time. Thank you, Heather!!
11 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the wonderful feedback! We’re thrilled to hear Heather was able to help you find the answers you needed so quickly. We’ll be sure to pass along your kind words!
It was easy to order
It was easy to order. Delivery didn’t take that long.
8 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re glad to hear ordering was easy and your delivery arrived quickly. Thank you for sharing your experience with us!
Customer service
The website is easy to use and the amount of part availability was amazing!
I chose to call to order the product I needed and had a very pleasant interaction with Kimberly. She was knowledgeable, friendly and efficient in getting my order taken care of.
I won't hesitate to use the company in the future and will gladly recommend it to others!
This is from a pleased and grateful heart, no AI!!
10 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We truly appreciate your kind words! We’re so glad you found our website easy to use and were impressed with the selection of parts available. It’s wonderful to hear that Kimberly made your experience even better with her knowledge, friendliness, and efficiency. We’ll be sure to share your compliments with her! Thank you for choosing us, for recommending us to others, and especially for taking the time to share such a heartfelt review. We look forward to helping you again!
Perfect fit on parts and quick delivery.
The blade and idler pulley were perfect replacements for the original parts. Another seller had a blade that was supposedly OEM, but wasn’t. This blade works perfectly. The price was reasonable and delivery was fast. Got the mower up and running just in time to use it this past weekend.
7 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re so glad to hear the blade and idler pulley were the perfect fit and arrived quickly. Even better that everything was back up and running in time for the weekend. Thank you for trusting us for the right parts, and for taking the time to share your experience!
I mostly appreciate the way you can…
I mostly appreciate the way you can find parts using the diagrams. It was very easy to navigate. I would highly recommend using this company. The prices are a little high. The shipping cost was also high. But if you need the exact part and expect it to be correct and on time. It makes sense to pay premium prices.
10 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the thoughtful review. We’re glad to hear the parts diagrams made it easy to find the exact part you needed and navigate our site. We also appreciate your feedback regarding pricing and shipping costs. We know getting the correct part, delivered accurately and on time, is important, and we’re happy we could provide that experience for you. Thank you for your recommendation and for choosing us!
Helpful and friendly person on the…
Helpful and friendly person on the phone, great price. This’ll be the place I’ll come to next time I need a part.
What would make it perfect would be if you shipped to Canada 🇨🇦
31 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the kind words! We’re glad our team was helpful and friendly, and that you found a great price on the part you needed. We truly appreciate you choosing us and look forward to helping you again. We also appreciate your feedback about shipping to Canada, we’re always looking for ways to make the experience even better for our customers!
They had exactly what I wanted
They had exactly what I wanted. Easy site to navigate. Fast check out. Will go back again and again.
4 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re so glad you found exactly what you needed and had an easy shopping experience! We truly appreciate your kind words and look forward to having you back again and again. Thank you for choosing us!
Stephanie was just so helpful and…
Stephanie was just so helpful and pleasant. She went out of her way to find the part number I needed and explained time frames involved to the part as well as cost. I was very appreciative of her kindness and the time she took to assist me.
10 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience with us! We’re thrilled to hear that Stephanie was so helpful and took the time to find the part number you needed, while also explaining the cost and time frames. We truly appreciate your kind words and will be sure to share them with Stephanie. Thank you for choosing Parts Town!
Nicole was friendly and very helpful
Nicole was friendly and very helpful. It is a nice change speaking with someone like her that knows what she is doing. Thank you.
10 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re so glad to hear Nicole was friendly, knowledgeable, and able to provide such a helpful experience. We truly appreciate you taking the time to share your kind words and will be happy to pass them along to Nicole!
Fartun is phenomenally fantastic. you should give her a raise. she is an absolute joy to talk to.
Fartun is phenomenally fantastic. you should be excited to have her there working for you. a raise would not be out of order. she is without a doubt an absolute joy to talk to. if you have any questions that you would like to ask me, please feel free to contact me
10 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for the phenomenal feedback! We’re thrilled to hear that Fartun made such a wonderful impression. She truly is a joy to have on our team, and we’ll be sure to share your kind words with her. We really appreciate you taking the time to recognize her and share your experience with us!
Heather was very kind and knew what I…
Heather was very kind and knew what I was looking for. Really nice to be able to talk to someone who you can understand and is US based.
8 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re so glad to hear Heather was kind, knowledgeable, and able to help you find exactly what you needed. We appreciate you taking the time to share your experience with us!
Received part late
Got my parts 1 day late. I paid for expedited shipping and it did not come when expected. I paid more for shipping than what the part was worth. I emailed about this and have not received any response. I was only expecting a partial refund for the shipping amount I paid.
1 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re sorry for the frustration and any confusion regarding the delivery timeline. Your order was placed on a Friday, and weekends do not count as business days for shipping. According to the tracking information, your order was delivered on Monday, which was the next business day. We understand that expedited shipping can be costly, especially when the shipping charge exceeds the cost of the part. We also apologize that you did not receive a timely response to your email, and we appreciate you bringing your concerns to our attention.
Service with a smile and no attitude.
The long awaited switch to my grinder finally arrived. When the package was opened the switch had been subjected to a great deal of force, bending over three (3) of the spade connectors and driving the fourth one deep into the switch body. Contacted EReplacement parts. Kyle answered my call. He was very pleasant and professional in his demeanor.
I explained the situation and he replied, no problem. Kyle asked if he could put me on hold while he investigated the situation. He told me that he processed my claim and would be receiving a credit to my card. He also explained that there were no more switches on hand and it would take a week or so for a new one. He processed my purchase for a replacement switch.
7 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re sorry your long awaited switch arrived damaged, but we’re so glad Kyle was able to make the situation easier with friendly, professional service. We know how frustrating it is to wait for a part only to have it arrive unusable. Thank you for recognizing Kyle and for your patience while we get a replacement switch to you. We truly appreciate your business and your kind review!
Response was fast
Response was fast, parts worked great. It would of helped to have assembly instructions but it was a good experience
8 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We’re glad to hear the response was fast and the parts worked great. We appreciate your feedback about including assembly instructions, and we’ll be sure to pass that along. Thanks for sharing your experience with us!
Always seem to have what I'm looking…
Always seem to have what I'm looking for. Rare, so far, that you don't have. Parts always arrive in good shape and in timely fashion. No complaints...if I did, I wouldn't have made present order.
8 August 2026
Reply from Ereplacementparts
Hello,
We’re so glad to hear that you can count on us to have the parts you need and get them to you quickly and in great shape. We truly appreciate your continued business and the trust you place in us with each order. Thank you for taking the time to share your experience!
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