Equiti Reviews 283

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and knowledge of the staff, with several individuals being singled out for their excellent support. People generally find the payment transfer process to be smooth, especially when assisted by responsive staff members, and some have experienced quick and timely withdrawals. However, some people were dissatisfied with the customer service and response times, reporting slow and inconsistent communication, ignored messages, and unresolved issues. There are also concerns about withdrawal delays, unexpected transaction fees, and difficulties with the withdrawal process itself, with some customers experiencing difficulties with account access or receiving funds.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the responsiveness and helpfulness of... See more

Payment

Consumers find payment to be ambiguous, with many reporting significant delays and difficulties with... See more

Customer service

Clients share ambiguous opinions on customer service. Many express frustration, citing unresponsiveness,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers reported a lack of response to emails... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the great... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Equiti , i am trying to reach you , trying to withdraw the money multiple times and refused for reasons that you came up with, I am still in controlling my patience. Trying to convincing my self to... See more

Company replied

Rated 3 out of 5 stars

My experience with Equiti has been smooth and positive. Mr. Hamza has been consistently supportive.

Company replied

Rated 5 out of 5 stars

I chose Equiti because of the brand value. To my expectations, Equiti satisfied my requirements in the best perfect way. My personal coordinator Zahi Al Sa'di helped me out in each and every situation... See more

Company replied

Rated 5 out of 5 stars

SCA, CySEC and FSA Certified broker , definitely the best in the MENA region and globally. Serious, competent and with such a great customer service. Mostafa Touka is the best account manag... See more

Company replied


Company details

  1. Investment Service

About Equiti

Written by the company

Equiti is a pioneering fintech firm and world-class provider of online trading technology and multi-asset financial products. We allow our clients to trade global markets with the support of a regulated full-service subsidiary in local markets. Equiti provides trading support and services on the world’s leading trading platforms MT4 and MT5. Equiti Products

Contact info

  • Sheikh Zayed Road, Lamborghini Building, Floor 2, 117814, Dubai, U.A.E.

  • www.equiti.com

3.1

Average

TrustScore 3 out of 5

283 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Warning

Warning: Unfair Swap Charges & Poor Transparency!

I had a terrible experience with this broker due to their excessively high swap fees and lack of transparency. They claim to have low swap rates in their advertisements, but in reality, they charge outrageous fees that are far above industry standards.
• I was forced to close a BUY position just to avoid their unreasonable swap charges, which ended up costing me potential profits.
• My SELL positions were $1,000 in profit a month ago, and now they are down to $400 due to unexplained adjustments in swap charges.
• They manipulate swap fees, taking excessive amounts from traders and then suddenly reducing them later—after already collecting massive fees.
• Their spread is also high, and their trading conditions are unfair compared to many other brokers in the market.

If you are looking for a fair and transparent broker, stay away from this one. There are many better options out there that don’t take advantage of their clients. I do NOT recommend this broker at all!

Mona farahani

31 January 2025
Unprompted review
Equiti logo

Reply from Equiti

Dear Mona,
Thank you for your feedback. We understand your concerns around the recent underlying swap market uncertainty, which is having effects industry wide. Please be assured that last month an email was sent to all our clients regarding the XAUUSD swap volatility, stating that due to market dynamics such as the increased trading activity through Exchange For Physical causing unusual fluctuations in swap charges, even short positions (that typically earned swaps) could now result in costs. This communication was intended to advise all of our clients of the impact that current swap market conditions could have on open positions.
As always, our clients may check the daily swap charges updated daily on our website, as per our commitment to transparency. The link to this information has been shared with you directly via our dedicated support team. https://www.equiti.com/uae-en/financing-costs/. During times of uncertainty, it is advisable to ensure your positions are sufficiently funded to avoid potential costs when holding positions overnight.
Unfortunately, Equiti cannot determine the effect recent events will have on swaps fees and when such situations will arise, as a regulated company, we are required to follow internal and external policies, that are in favor of all parties involved.
Should you require any further information around swaps charges please do not hesitate to reach out to our dedicated support team, who will be happy to assist. Kind regards, Team Equiti

Rated 5 out of 5 stars

I believe that all these negative…

I believe that all these negative reviews are fake. I have had nothing but good experiences with these guys withdrawal is easy and fast

26 December 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Jyden, thank you for taking the time to leave a positive review. If you should require anything further with your account please do not hesitate to reach out to your dedicated account manager, or our support team 24/5. Best regards, Team Equiti

Rated 1 out of 5 stars

Equiti has stolen my money

Equiti has stolen my money. I deposited a total of 34,700 AED into my account, and now all my money is gone. They are claiming that I made transactions, but I didn’t make any. They insist there’s nothing wrong on their side, yet I have proof that someone attempted to log into my account with a failed login. This is unacceptable, and they are refusing to take responsibility for the unauthorized access and the loss of my funds.

14 December 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Alexis, thank you for your feedback and the information you have provided separately. The conclusion of our investigation has been communicated to you via email. If you require any further assistance on your account please do not hesitate to contact our dedicated support team. Best regards, Team Equiti

Rated 1 out of 5 stars

Hard Pass.

Almost 20 years of trading and this is easily the worst broker I have ever used. In my entire life. Any good review in here is clearly fake. Ive seen on the 1 minute charts price action that didnt happen on any other broker. I have screenshots of instruments price crashing thousands of pips in 1 second and popping right back up. Clear scam. If they want to come in here and defend themselves I will embarrass them further with screenshots. I will be closing my account and hoping that even though they steal from everyone, I get my money back. Do not come here.

Yes of course I will not give my real name until I get my money back, I know very well about you guys. I will 100% post screenshots when my withdrawal proceedings are over, thank you for coming to my ted talk.

12 December 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Araya, thank you for taking the time to leave a review. Unfortunately the details you have provided do not relate to any client account held with Equiti. Rest assured, pricing and execution is of the utmost importance to Equiti, please provide our team with details of your account so we can immediately investigate the experience you have detailed. Best regards, Team Equiti

Rated 5 out of 5 stars

The trade execution is in milliseconds…

The trade execution is in milliseconds and I believe most of the traders like to execute the trade in millisecond .. I used another Australia based platform but I faced lag/delay in trades and which leads to loss with aus based platform ……so I prefer Equity as my platform and this platform is highly recommendable….thanks Hamza my equity manager to helping me on my path…..

1 November 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Peeyush, thank you for your positive review! Here at Equiti we are constantly working on enhancing our execution. If you require anything on your account please do not hesitate to reach out to Hamza and our dedicated team. All the best, Team Equiti

Rated 1 out of 5 stars

Beware of Equiti Brokerage – Unjustified Account Actions and Poor Communication

I am writing this review to share my troubling experience with Equiti Brokerage (Seychelles) Limited, particularly regarding my trading account (number 3540396).

Lack of Documentation: I have never received or signed any contract documentation related to my account. This lack of transparency raises serious concerns about the legitimacy of their practices.

Unjust Accusations: After executing 2,352 trades, I was blindsided by accusations of “improper trading” without any supporting evidence. I urge potential clients to consider how they handle disputes; it feels arbitrary and unfounded.

Invasive Timing: It’s alarming that after three months of trading, Equiti chose to take drastic actions without any prior warning or communication about my trading strategies. This lack of timely feedback is not what one expects from a regulated broker.

Withdrawal Issues: I have faced repeated delays in accessing my own funds, which is not only frustrating but severely impacts my personal finances. My recent withdrawal requests have been blocked without explanation, raising serious red flags about their practices.

Urgent Need for Communication: As a client, I expected better communication regarding any concerns. Equiti’s approach has been far from professional, and I feel completely sidelined in this supposed partnership.

Final Verdict: I cannot accept the unjustified actions taken against my account. I strongly urge anyone considering Equiti Brokerage to think twice. My experience suggests that they may jeopardize your investments without proper justification. Protect your funds and choose a broker that prioritizes transparency and communication.

1 October 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Diogo, thank you for your feedback.

Equiti takes all inquiries and concerns seriously and aims to resolve them promptly. To ensure we can better assist you, kindly forward your inquiry to our compliance team at compliance_seychelles@equiti.com. They will be able to provide you with the best support.

Kind Regards, Team Equiti

Rated 1 out of 5 stars

This company not withdrawing money

Terrible Withdraws

When coming to withdraw, it is a problem.

Any other profit has to be made through a card transfer.

Would avoid, most difficult brokers used

** update ** The broker has contacted me and is waiting for a resolution, I will update here when it is complete **

17 October 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Mohammed, we are very sorry to hear of your dissatisfaction. Equiti follows industry regulations regarding withdrawal of client funds. If you require any more support for your issue please do not hesitate to reach out to your account manager - they will be happy to assist you.
Kind regards,
Team Equiti

Rated 1 out of 5 stars

Scam platform

10 August 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Tata, we have requested more information on your account, however you have declined to provide any details. Please let us know if you hold an account with Equiti, in order for us to assess your issue.
Kind regards
Team Equiti

Rated 5 out of 5 stars

Excellent work from Loujain Kawaf

Excellent advice and work from Loujain Kawaf

3 October 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Suraj, thank you for your kind review. If you require anything further on your account please reach out. All the best, Team Equiti

Rated 1 out of 5 stars

Really bad withdrawal policy.

20 September 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Mr. Chahoud,
Thank you for the feedback. We are disappointed to read your review and apologise for any inconvenience you have experienced. Please note that upon reviewing your account and withdrawal details, we observed that the withdrawal method you selected does not match your deposit method, which can result in varying processing times.

Referring to our return to source policy each payment method follows a specific timeline—while we ensure all withdrawals are processed in a timely manner on our end, certain methods, such as card refunds, may take between 3 to 14 business days to reflect in your account, depending on the card issuer’s policies.

Be assured our withdrawal policies follow standard industry practices, prioritising both the security of your funds and full compliance with financial regulations. If you need further clarification, please do not hesitate to reach out, our support team is available to assist you.

Best regards, Team Equiti

Rated 5 out of 5 stars

Top service

I asked for a contract after i havent received for 5 days. i openened a ticket in the discord and everything was fine after i got in contact with HARDY and Hercules. I got my contract 5min after I messaged him.

17 September 2024
Unprompted review
Equiti logo

Reply from Equiti

Thank you for your positive review.

Rated 5 out of 5 stars

Great execution

Great execution, spreads and customer service
Highly recommended broker

1 July 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Razan,
Thank you for your positive review!
If you need anything further on your account please reach out to our dedicated team.
All the best,
Team Equiti

Rated 5 out of 5 stars

I really appreciate the chance that we…

I really appreciate the chance that we had with Equiti and I have a special thanks for Mr.Yassein for all his support and help …

Mega Academy

1 January 2024
Unprompted review
Equiti logo

Reply from Equiti

Thank you for your positive feedback!

Rated 5 out of 5 stars

Thank you 🙏 equity the most beautiful…

Thank you 🙏 equity the most beautiful company really and I want to special thanks to mr.YASSEEN all respects man thank you so so much 🤝💖

30 August 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Ayham,
We are glad to read your positive review, please do not hesitate to reach out to your account manager or our dedicated support if you should require any further assistance.
Best regards,
Team Equiti

Rated 3 out of 5 stars

Equiti used to be a really good…

Equiti used to be a really good platfrom when I first started using them about a year ago till they started acting up, stopped responding to requests, delayed in trade orders and so much more. Lost quite a lot in my accounts with them, investigations were conducted by pandraforce..... then after a while my it was resolved in my favour.

21 July 2024
Unprompted review
Equiti logo

Reply from Equiti

We have requested your information but you have failed to provide it. This is a promotional review and has been reported to Trustpilot

Rated 5 out of 5 stars

I’ve had some issues with the…

I’ve had some issues with the verification of the account . I was assisted by a great customer support agent ,whose name is Loujain Kawaf that resolved everything so fast . Now looking forward to profits and withdrawals .

27 July 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Juri, thank you for your kind review. We are happy to hear that Loujain has been able to support you on your new trading account. Should you require anything further on your account please don't hesitate to reach out to Loujain and the rest of our dedicated support team. Kind regards, Team Equiti

Rated 1 out of 5 stars

Avoid

They seem more interested in generating commission from making tra des than making money for cli ents. They had me in and out of stocks where the small pro fit on the tra de didn't cover their commission so I was losing while they were winning. And I lost on more tra des than I won. Had they let some tra des run for more than a day or 2 we could have both won but they make money when a tra de, takes place and I think they are keen to keep closing and opening tra des. I followed recommendations and reported to arvellaforte .. an investigation was immediately commenced and all discrepancies were resolved afterwards.

2 July 2024
Unprompted review
Rated 1 out of 5 stars

You can find better

Equiti was my favorite broker. Until they start charging admin fees , you will loose your capital slowly by time because of their admin fees which is also not fixed
- They also deduct 20$ for each withdraw request
- Equiti jordan leverge is maximum 1100 .

3 July 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Sarah,
We are dismayed to see your poor review for Equiti. Please note Equiti's admin fees are after a grace period of up to 10-days and are in line with or better than the current industry standard. Withdrawals with Equiti are generally free of charge, however banks charge up to 30 USD with international withdrawals. If you feel you have been charged a withdrawal fee incorrectly please reach out to your account manager and we will support with an investigation. All the best, Team Equiti

Rated 5 out of 5 stars

Thank you só much for ALL support!

Thank you só much for ALL support!! I recommend.

20 June 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Anamaria, many thanks for your positive review! As always if you require support then don't hesitate to reach out to our team who are ready to help. Best, Team Equiti

Rated 1 out of 5 stars

bad platform

bad platform, nothing works in there platform, Demo not working, showing error if you need to rest the balance, live account for MT4 take 10 days to open then they open it after I did chat with them

19 June 2024
Unprompted review
Equiti logo

Reply from Equiti

Dear Rommel, we have recently asked for your information so we can locate your account, but have not yet received a reply. Please be assured that the Equiti demo account works and our support team can assist with this. Please reach out to your account manager for more information. Kind regards, Team Equiti

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