Bought a new generator, arrived on time, well packaged, Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should n... See more
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Review summary
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What people talk about most
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Hi all who read this I was buzzing to get this purchase I drove to there store to speak with them before I purchased asked questions was told they come with a makita battery. Missled information... See more
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I bought a machine from Equip2Clean back in January, but had mixed results from it in terms of it’s reliability. I contacted them and they gave me guidance on how to self remedy it. When it... See more
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I received my in-line water filter within 2 days of ordering and I was informed every step of the way when it would be delivered. Excellent Service 👍 Regarding the water filter it was extremely... See more
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Company details
- Cleaning Products Supplier
- Equipment Supplier
- Industrial Equipment Supplier
- Industrial Vacuum Equipment Supplier
- Machinery Parts Manufacturer
About Equip2clean
Written by the company
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Written by the company
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contact info
Kiam House, L33 7TD, Liverpool, United Kingdom
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Made up with my purchase
Made up with my purchase, staff were helpful and talked me through every item and how to use them
8 June 2026
Reply from Equip2clean
Hi Kieran, thank you for the great review — really glad to hear you're made up with your purchase! It's always our aim to make sure customers fully understand how to get the best out of their equipment, so it's brilliant to know the team talked you through everything properly. We look forward to helping you again in the future!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
The staff were very understanding
The staff were very understanding. I was not able to keep the purchased generator as I could not use it for outdoor markets but the staff were understanding and helped with the return.
8 June 2026
Reply from Equip2clean
Hi Francisca, thank you for taking the time to leave us a review — really pleased to hear the team were able to help you out with the return when the generator wasn't suitable for your needs! We always want to make sure our customers end up with the right equipment for the job, so we're glad we could sort this for you smoothly. We look forward to helping you again in the future, should you need anything else.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Kiam Clamped Carbon Fibre Gutter Vac Pole Kits
I bought a set of the Kiam clamped carbon poles ( 22.01.26) first use of them was in February and a couple of them broke after only a few times of use, domestic use. The clamps are poor, the clamp relies on a tiny piece of plastic formed on the clamp which sits in between a notch in the carbon pole, the plastic 'Bit' just shears off! The clamps then just spin regardless.
I contacted them on the 15th April with the issue. It took a couple of weeks to sort the problem, back and forth emails which were unnecessary. Customer service was ok but the emails became less informal and short, like they couldn't be bothered, not very professional.
I did however receive replacement poles.
It was disappointing to find they do not sell the replacements clamps, which seems odd and ridiculous, every other manufacturer does?
Even more disappointing, I now today found ALL my poles clamps have worn, including the clamp on the carbon goose neck. I don't clear gutters day in day out so it's extremely disappointing paying all that money out for them now to be broken with little use!
I'm not sure I want the hassle sorting this with customer service all over again.
The Kiam Carbon Clamped Poles are not fit for purpose. And it's ridiculous you cant buy spare clamps/ parts. The cost of products and the amount customers spend at Equip2Clean you should expect better service.
My advice is to avoid.
15 April 2026
Unprompted review
Reply from Equip2clean
Hi Ben, Thank you for taking the time to leave such detailed feedback — it's genuinely useful and I'm sorry to hear you've had ongoing problems with the clamps on your Kiam carbon pole kit.
You've raised a fair point about the clamp design — if the plastic locating piece is shearing off across multiple poles, including after a replacement, that's clearly not good enough for the price point and we want to get to the bottom of why this is happening. I'm also sorry the communication during your first contact with us didn't feel as personal as it should have — that's not the standard we expect from our team and I'll be feeding this back.
On the spare parts point, I completely understand the frustration — it would make far more sense to be able to replace a worn clamp rather than the whole pole, and I'll be raising this internally as something we should look at offering.
I'd like to get this properly resolved for you rather than you having to go through the back and forth again. Please email me directly at jon.raven@equipmartuk.co.uk with your order details and I'll personally make sure this is sorted quickly and properly this time.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
I brought a bundle deal few months ago
I brought a bundle deal few months ago, not a fault with the equipment everything works how it should. If i ever need something & something not working like battery charger they was quick sending out new one, when I order something extra its in the post straight away next day or so its at my door. Always a good service 👌
4 June 2026
Reply from Equip2clean
Hi Steven, thank you so much for taking the time to leave us a review — it really means a lot! We're really pleased to hear you're happy with your bundle and that everything is working as it should. We always aim to sort any issues quickly and get replacements out without any fuss, so it's great to know that came through for you. Fast dispatch is something we pride ourselves on too, so glad that's been your experience. We look forward to helping you again whenever you need us! 👌
Jon Raven
Head of Customer Service
Equip2clean
Quick delivery and prompt response to…
Quick delivery and prompt response to any questions will definitely use again
20 May 2026
Reply from Equip2clean
Thank you for taking the time to leave us a review. It's great to hear that both our delivery speed and communication met your expectations. We work hard to provide a smooth experience from start to finish, so your feedback is truly appreciated.
Jon
Head Of Customer Service
Reply from Equip2clean
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the service you received. Your feedback is greatly appreciated and motivates our team to continue providing the highest level of customer service.
Jon
Head Of Customer Service
Made an order online was given delivery…
Made an order online was given delivery date but unfortunately the courier had had issues, I had then contacted equipment2clean and straight away was offered a refund or redelivery I requested a redelivery and again and issue with the courier company, a third attempt was made with a different c courier company and recieved. Delivery the next day. Throughout this whole process the customer service team couldn't of been more helpful and did everything they could to get my order to me, Yes it did take a little longer then expected but this wasn't down to equipt2clean it was purely down to the courier service.
21 May 2026
Reply from Equip2clean
Thank you for taking the time to leave us such a detailed review.
We're sorry that your delivery was affected by issues with the courier, but we're delighted to hear that our customer service team was able to support you throughout the process and help get your order delivered successfully.
While delays outside of our control can be frustrating, we always aim to find a solution as quickly as possible, and we're pleased that the alternative courier was able to deliver your order the next day.
Your patience and understanding were greatly appreciated, and we're grateful for your recognition of our team's efforts. We hope you're happy with your purchase and look forward to serving you again in the future.
Jon
Head Of Customer Service
Reply from Equip2clean
Many thanks for your kind words. There's nothing better than hearing that the combination of trusted advice and top-quality products made a difference to your experience. We enjoy helping customers navigate the options available and find exactly what they need, so we're delighted that our recommendations hit the mark. Thank you for choosing us.
Jon
Head Of Customer Service
Reply from Equip2clean
Thank you for your review. We're delighted to hear that you found our service helpful and that our team's knowledge and understanding of the relevant requirements gave you confidence throughout the process. I will be sure to pass your kind comments on.
Jon
Head Of Customer Service
Reply from Equip2clean
Thank you for your kind review. We're especially pleased to hear that you enjoyed using our website. We've put a lot of effort into making it easy to navigate and simple to find the right products, so it's great to know that it helped make your shopping experience a positive one. We're also glad your order arrived quickly. We appreciate your feedback!
Jon
Head Of Customer Service
No price and good delivery time
18 May 2026
Reply from Equip2clean
We're delighted to hear that you were pleased with both the price and the delivery speed. Getting quality products to our customers quickly and at a fair price is what we're all about, so it's fantastic to know we got it right for you. Thanks for your support and for sharing your experience.
Jon
Head Of Customer Service
Reply from Equip2clean
Thank you for your review. We're pleased to hear that you found our service efficient. Providing a smooth and reliable experience for our customers is always our goal, and we appreciate you taking the time to share your feedback.
Jon
Head Of Customer Service
Great quality hose and superb fittings
Great quality hose and superb fittings, nicely milled for a perfect fit. A good quality product I am pleased to have discovered.
26 May 2026
Reply from Equip2clean
Thank you for your fantastic review. We're delighted to hear that you were impressed with the quality of the hose and fittings, and that the precision machining met your expectations. It's especially rewarding to know you've discovered a product you're pleased to own. We truly appreciate your feedback and your support, and we look forward to serving you again in the future.
Jon
Head Of Customer Service
Probably the worst customer service I…
Probably the worst customer service I have ever received from a company. The person I dealt with offered zero help in sourcing a part required for the power washer that I bought from them approx 2 weeks ago. Initial email replies were slow and non-helpful. The questions I had asked were not being answered. Reminder emails had to be sent in order to get eventual replies, which again avoided the questions asked. I was then told that they could not help, and could not supply a part for a machine supplied by them only a couple of weeks earlier. When I asked to get the direct contact details of their head of customer service I was not given those details, and am no longer receiving replies at all. I see that the head of customer service replies to all the negative reviews on here, so this may be the only way to get through to him! Absolutely no interest was shown in helping a customer.
5 June 2026
Reply from Equip2clean
Hi Steffan,
Thank you for your reply and for taking the time to explain your concerns in more detail.
I completely understand your comments regarding the level of support and communication you received. Having reviewed the situation, I can see why you were frustrated, and I apologise that we did not meet the standard of service you rightly expected.
As discussed with my colleague this morning, we have now arranged for the air filter housing to be sent to you free of charge as a goodwill gesture in recognition of the initial lack of support and the miscommunication throughout the process.
Your DPD tracking number is: 15509751251571, and the parcel should arrive on Saturday or Monday.
I am pleased that we have now been able to source the required parts and bring this matter to a satisfactory conclusion. While I appreciate this does not change your initial experience, I hope it demonstrates our commitment to putting things right when issues arise.
If, upon receiving the part, you feel that the actions we have taken to resolve the matter are worthy of being reflected in your Trustpilot review, we would be extremely grateful if you would consider updating it. Whilst we fully respect your original comments, we hope the final outcome and our efforts to rectify the situation can also form part of the overall picture.
Thank you again for your patience and understanding.
Kind regards,
Jon
Head Of Customer Service
It took several weeks and three…
It took several weeks and three delivery attempts to receive my order in full, despite paying £20 for next day delivery. The product arrived without any instructions, making it difficult to identify that parts were missing from the outset.
Customer service was friendly most of the time, but the overall resolution was poor. They made several attempts to send the missing parts, however both the original parts and the replacement parts supplied were unusable, meaning the issue remained unresolved after multiple deliveries.
After this, I requested a refund. Despite making it clear that I no longer wanted replacement parts, a third attempt was made to send additional parts instead of processing the refund I had requested.
I also had to pay a further £20 for return postage. Overall, I am £40 out of pocket and have spent a considerable amount of time dealing with issues that should have been avoided in the first place plus the lost earnings due to cancelled jobs.
4 June 2026
Unprompted review
Reply from Equip2clean
Hi,
Thank you for taking the time to leave your feedback. I'm very sorry to hear about the frustration and inconvenience you experienced throughout this order.
We appreciate that there were delays in getting the product to you and that the missing parts issue took far longer to resolve than it should have. While our team made several attempts to provide replacement parts, we understand your disappointment that these efforts did not ultimately provide a satisfactory outcome.
I do recall that we offered to arrange a video call to help fit the tap connections to the buffer tank, however finding a mutually suitable time proved difficult. Since then, we can see that the buffer tank has been returned to us and a full refund has been processed for the amount paid on the original order.
For clarity, the refund reflects the amount you paid at the time of purchase, as the order was placed using a discount code. This is why the refunded amount differs from the product's standard retail price.
We are sorry that your experience fell below the standard we aim to provide and appreciate your comments, as they help us identify areas where we need to improve. If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind regards,
Jon
Head of Customer Service
Very poor customer service
Very poor customer service
Kiam machinery is junk
Break down after break down
Back up service non existent
Patronising staff in customer service
BUY ELSEWHERE
1 May 2026
Unprompted review
Reply from Equip2clean
Thank you for your feedback. We are very sorry to read about your experience and the issues you have encountered with both the machine and the support you have received.
This is certainly not the level of service we aim to provide, and we would welcome the opportunity to investigate your concerns fully and work towards a resolution.
Please could you contact me on jon.raven@equipmartuk.co.uk
We value all customer feedback and would appreciate the chance to address your concerns and restore your confidence in your machine and service through a video call to get everything set up correctly.
Kind regards,
Terrible response from them regarding a…
Terrible response from them regarding a broken item I’ve sent them photos of it clearly broken so to be honest rather than waste my time by sending it back to them to tell me some nonsense I’d rather just buy a new one from Rutland pumps at least they don’t tel you that they haven’t seen your emails so I would recommend if your needing anything go to Rutland pumps sorry but your email response has brought this review on all the best mark miller
1 June 2026
Unprompted review
Reply from Equip2clean
Dear Mark,
Thank you for taking the time to share your feedback. We are sorry to hear that you have been disappointed with both the product and the communication you have received from us.
We understand your frustration, particularly regarding the issues you have experienced and your concerns about the handling of your emails and photographs. This is not the level of service we strive to provide.
We would welcome the opportunity to discuss this matter with you personally and work towards a fair and reasonable resolution. Please could you call our main office and ask for Jon, our Head of Customer Service, who will review your case directly and do everything possible to resolve the situation.
We genuinely value customer feedback and appreciate the opportunity to put things right. Should we be able to reach a satisfactory resolution together, we would be grateful if this could be reflected in your review.
We look forward to hearing from you.
Kind regards,
Reply from Equip2clean
Hi Dave, thank you for the kind words — really appreciated! We're glad you had a great experience with us and we look forward to helping you again in the future!
Jon Raven
Head of Customer Service
Equip2clean
Inline water cleaner - poor
Inline water cleaner
Well priced and technically works - big issue is it won’t stay connected to hose and pops off as soon as tap is turned on
Correct attachments , tried their hose connector and my brand-new one but will not stay connected and sprays everywhere emailed for help three times over a few weeks and never received one reply
29 May 2026
Unprompted review
Reply from Equip2clean
Thank you for your feedback.
We are sorry to hear about the difficulties you have experienced with the connection to your inline water cleaner. Having reviewed our records, we can see that our customer service team did respond to your enquiry and requested a video of the issue so that we could properly diagnose the problem and provide the most appropriate solution.
We appreciate that this matter remains unresolved and would like the opportunity to assist you directly. Please call our office and ask for Jon, our Head of Customer Service, who will personally review your case and work with you to find a satisfactory resolution.
We value your business and are committed to resolving any genuine product issues as quickly as possible. We look forward to hearing from you and getting this matter sorted.
Kind regards,
I got the Aquarius Hot 2800 on the…
I got the Aquarius Hot 2800 on the first instance and some parts were not working. This was picked up and on returning it, it got more worse that I couldn’t use it with multiple parts broken. However, I did reach out to the team and requested for an upgrade to the Hot Poseidon by adding the balance. This was done without a hassle and the machine delivered. Also had a refund done for the Hose I bought alongside the Hot 2800 as it wasn’t compatible with the new machine. Thank you for turning the experience around for me.
21 May 2026
Unprompted review
Reply from Equip2clean
with the new machine. Thank you for turning the experience around for me.
11:41
This is a brilliant one to reply to — Kayode had a genuinely rocky start but you turned it around, and he's acknowledged that publicly. Worth making the most of it!
Hi Kayode, thank you so much for taking the time to leave this review — it really does mean a lot, especially given the journey you had with us! We're sorry the Aquarius Hot 2800 didn't perform as it should have, and we completely understand how frustrating that must have been when things deteriorated further on its return. However, we're really pleased we were able to find a solution that worked for you with the upgrade to the Hot Poseidon, and that the transition was straightforward. We've also made sure the hose refund was sorted so you weren't left out of pocket. We hope the new machine serves you brilliantly — you deserve a smooth run from here! Thank you for sticking with us and giving us the chance to put things right. 🙏
Kind regards
Jon Raven
Head of Customer Service
Equip2clean
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