EpsonPrinterSupport Reviews 

I purchased 2 Epson printers (1 for my in-laws and 1 for my house - both 30 min apart from each other) from 2 different stores on the exact same day.
I couldn’t get my in-laws printers to connect to the wifi despite spending hours trying to get it to connect. I decided to leave it and head over to my house to set up the other printer. Once I added the ink, I couldn’t get any further with the setup.
I spent well over 2+ hours on the phone with the Epson service department to figure out why.
They determined it was ‘hardware failure’. Epson warranty said they would ship me out a printer in 2-3 business days. Unfortunately, I needed a printer ASAP so my only option was to run into town to return the faulty printer and purchase a new one. The replacement printer surprisingly connected.
The next day I headed out to try setting up my in-laws printer again. I was still having trouble setting it up. I contacted Epson support again, spent another 2+ hours trying to sort it out. I spoke with multiple people, one of which being a Supervisor. During our call, I believe the call was lost. At least I’m hoping it was. I immediately called the support team back but could not get connected to that supervisor. He had already taken another call. We were disconnected for no longer than 1 minute and he already moved on to someone else. Despite verifying my phone number and email at the beginning of the call - this showed poor customer service especially from a supervisor. A new supervisor took the call and informed me that the previous supervisor had determined that the printer had ‘hardware failure’. Again, Epson warranty said they would ship me out a printer in 2-3 business days. Unfortunately, I needed this printer ASAP as well, so my only option was to run back into town to return the faulty printer and purchase a new one.
Once again, I ran back into town, returned the 2nd faulty printer and purchased a brand new one. I decided I was just going to head home and try the setup at my house. Much to my surprise, it worked.
I thought that with the purchase of 2 printers on the same day, by the same person - both of which had ‘hardware failure’, that Epson might want to do something for me regarding compensation. I made 5 return trips into town to purchase these 5 printers. Gas is not cheap right now. 4+ hours of my time during my work day that I’ll never get back. Only to be told by the ‘Corporate’ department that there is no compensation they could offer me.
Their customer service is appalling. I am very disappointed in Epson and will never purchase their products in the future.

We called with a warranty service request on our EP-8500. A very long wait before the call was answered. However the result was a replaced (refurbished, I think, but looks like new) received within three days! Yes the wait for the call to be answered was annoying and the call was long, (we were asked to make and send a video to show the problem) but we were sent a replacement without delay or quibbles.

I was scammed trying to get Epson support. Epson make it so difficult to get help that a company has set up offering help. They then scam you into paying for a support package that pretends to be anApple package.

Please don’t buy any printer products from this company !! Their product malfunctions routinely. Cartridges dispense constantly even after minimal use . The support is shockingly condescending. “ yeah, error “ and packed with updates and downloads.
If the cost of the machine excites you, then the cost of constantly replenishing your ink will soon hammer your cash flow. Such a blatantly obvious lousy sales tactic. Rage , stress and poverty!! Just to print a page or two. If there is a better option for printing , I’d say it would be anything else. For sanity sake!! Please don’t!
This companies products could be used for cruelty.
I tried it all , I meen all,a second time , I could write a profanity. Genuinely sickening. If someone has an Eurekia moment , there is an opening for easy to use printing products . Help us!!

I purchased an Epson Printer Model 2950. Two months later, it stopped working. Epson replaced it with a refurbished same model printer with a $50 deposit, which will be refunded after I send the old printer back to Epson. But Epson did not send me an email to give me the instructions on how to return the old printer, and did not refund me the $50 deposit. I submitted 4 emails to ask them to give me the instructions for the return printer with an RMA. But I received no response.
Besides, the replacement printer is also a non-working unit. The scan works, but the print doesn't.
I did not believe Epson is such a poorly managed company.

Shocking, really unhelpful with a bad attitude.
I’m going to take this printer to the tip and NEVER EVER use Epson again.

Their appliances are junks. I bought one with warranty and it stopped printing. I have been talking with customer service forever (months). They replaced a dysfunctional unit with another dysfunctional junk. I am just fed up. Not sure how their products pass consumer scores to be able to sell in US markets

Epson has the worse Customer Service I have ever come across so I would avoid. I have had 6 Epson printer and no issue until Epson sent a firmware download and it’s stopped the printer working. I contacted them and they have refused to fix as the printer is over 12 months old. They offered me to pay £85 for a service… as if it’s YOUR software that has broken my printer. Please please please avoid

I have been online a few times trying to find out how to contact them, using twitter more than ONCE and they do NOT get back to you. This is enough to put me off buying anything from Epson ever again. You can buy the refills on the net but try to get a maintenance kit is like looking for "HENS TEETH" Service 0 out of 10.

Very poor customer service. Ordered a printer, less than a year old, stopped feeding paper. Epson refused to support this problem saying it was bought from a third party? It is an EPSON product....... Will never purchase an item from them again. In addition, the representative was rude!!!!! Made me jump through hoops only to tell me that they would not help me.

I bought a new Epson printer. Epson convinced me to subscribe to their Readyprint service to get ink. As a customer, I found them padding the number of copies I made. They refused to give me the copies I was entitled to receive under my subscription, to scam me for higher fees.

Customer service was horrible. They would not answer their customer service telephone line, there was no email listed, and they were impossible to deal with on their confusing contact form.

They are a bunch of dodgy scammers who make false representations and fail to honor their promises.

Stay away!

Corporate greedy profits at work here. Got a notification a firmware upgrade was needed to my WF-4820. Stupidly trusting Epson this was a needed value-add. I did the update and now cant print as it locks out 3rd party ink cartridges. Support said it can’t be rolled back. BS, everything can be rolled back in case the update has problem. It disguised ransomware pay to play. Never buying another Epson product again.

I bought a WF-3725 on Mar-18. Today is 24th of Sep,21. I replaced the set of cartridges originally from Currys 3 times (may be 4) so far in Ireland (99 EUR per set). Report says I could print out totally 958 pages since Mar-18!! (487 B&W and 471 Color) And now it gives message, running out!

It's a pity, but Epson dramatically lets me down on occasions.
(1) In 2015 I bought an XP-760. It worked well until 2018. It had been good so I bought a new XP-760. That was equally good, but in August (2021) it stopped working, apparently because I had been using non-Epson inks and consequently there was a danger of my printer exploding (or something!). Hmmm! I discussed this with Epson, and, on balance, the best option was to buy a new printer.
Summary: Epson's unchangeable 'auto-stop' function is frustrating, and seems unnecessary and unfair.
(2) Even so, I bought a WF-3820. It's excellent, and cheaper than my previous Epsons! However, I needed clarification on their Ink plan, so I phoned Epson. There was no phone option that applied, but I spoke to a technician, who said I should call Service number 08714237766. No one answered except a periodic message to wait. So I waited, and waited. Eventually I gave up. But that waiting and non-productive phone call cost me a £9.48 telephone bill. I'm not happy!
Beware!

Epson WorkForce Pro WF-3730 ... Firmware Update on 4/27/21. The firmware update prevents the use of the Epson Printer if a 3rd party ink cartridge is installed. The latest firmware update, detects a 3rd party ink cartridge and flags the ink cartridge as being unrecognizable. It directs the owner to replace the 3rd party ink cartridge with an Epson brand cartridge. If the cartridge is not replaced, the printer will not allow access to any printer functionality and the printer can no longer be used. Epson Technical Support indicates that there is no way to bypass the error message and there is no way to remove the firmware update. I escalated to Epson Corporate in California and spoke to Trudy who stated that the only remedy is to use Epson brand ink cartridges. Reference # is 210427-003377. Unfortunately, the firmware update is automatic and my printer is no longer useable. I opened BBB Case Number 15414806. All levels of escalation essentially said the same thing. I hope that this can be pursued legally.

Pitiful, they're programmed to repeat the same phrase over and over again which is buying Epson ink. Waste of time.

BEST Customer service ever with a representative on the phone
a moment ago,I had an entire essay written giving rave reviews to GEE who was my customer support tech rep. She was so awesome, polite, patient and very courteous; plus, the fact that she knows her stuff. we were on the phone for over half an hour while she guided me step by step to correct my problem fixing my printer. at one point during our discussion to resolve my printer not printing, we were disconnected. She called me back immediately. thank you for your support.

I have had Epson printer's for year's and was satisfied until this week. My printer would not print but a message came up on the screen Pad service required to switch off, so I took it back to the shop to have a look at it. The results were your printer is no good you will have to buy another one. So I rang Epson UK and this is what he said, That message is right the PAD is FULL. So If I take to an EPSON Main dealer would they repair it yes he replied but It will cost you £99 +and it would be cheaper to buy another one.
Epson is out to make money any way they can. The cost of buying their cartridges Is well over the top on price. SoI will be trying somebody else. There Printers go on the number of PAGES then it's finished That was what the message meant on the screen. So all ways ask how many pages will print before it's no good.
So count your PAGES how many I don't know.