Epoch.com, LLC Reviews 

I have bought 4.99$ worth of tokens of an adult content site using this payment gateway. Then after 2 weeks weird transaction appeared on my debit card. First they charged around 50$ then i had to call my bank and cancel the card and get another card.
But unfortunately i thought first time was my mistake and not this gateway and used the new card to get another tokens for 4.99$.the new card didn't even used anywhere. Just used on this epoch thing. Yet after 2 week from the transaction again charged some customer support company around 49$. I had re change my card. So epoch is scam site that steal your money never ever use this site to pay anything. They will steal your card details.

Fraud!!!

2 years after a membership cancellation I reverted a $175 carge to my card, no customer service response.
Had to cancel my card before payment went through.

Not worth the risk of this scamming company.

I couldn't pay with paypal, so I contacted them by email, which they replied to asking me to chat directly on their website, but all I got was useless responses like "unfortunately there is nothing we can do on our end", and in another attempt, the rep closed the chat in less than a minute, while I was typing my message due to "inactivity" !!
My paypal is already verified and linked to a debit card, but no matter how I try to explain, they just ignore the fact that they want to process "pre-approved" payments from paypal for one time orders, and reading the reviews, now I understand why !

I spent a lot of hours searching and found there are a lot of similar issues with this "add a debit or credit card to complete the purchase" nonsense happening on paypal website just after logging in, even with enough funds in my paypal !

No idea who they are, but they show up on your billing statement and decide to take your money for like no reason at all. The website does not even exist, since scammers probably try to run off with the money as soon as they can. Contact your bank as soon as you see the name "Epoch" anywhere near your stuff and cancel/freeze whatever you have until the parasite is gone.

Terrible company, avoid them. no support at all

Customer service was zero help. Telling me to create a new account, rather than reactivate my old account from 3 months ago. FAQ says reactivating accounts can be done. I believe that they would rather new accounts be opened.

I got banned from accessing Epoch's website after i found out i got charged 3 times without realized it. I approached their customer service support and somehow got Ip-blocked from their site!

Now i have to cancel my card and get a new one in order to avoid them charging me in the future. This is a fraudulent site and i recommend you to avoid it at all costs!

The worst experience ever.
I was billed more than needed. Contacted their support (extremely unprofessional), they simple told me to speak to my bank and wish me a good day!!! It is 2018, how does such a company even exists??

TERRIBLE experience.
Do not trust EPOCH.
I was charged more than once, and also cancelled a charge, but still had money taken out of my account. Customer service reps are pretty rude as well. Learn from my mistakes. I am very upset.

Had great help over live chat regarding some things. Everything was solved quickly.

They take money, without any warnings and notifications, and do not warn that the auto payment is put automatically

This payment processor has so much potential it's a shame customer service is totally failing.It's an easy to use system and if everything works it works fine.
My one bad experience however is that by using the dutch website that tells you you can retrieve info on your account is translated by Epoch to "we cancel your subscription".Eh no i simply asked for info.Then you contact customer service and they responded quite quick and they tell you they'll solve it.But they don't,but you don't know that untill you can't log-in anymore.
So they need to change the Dutch website that "aankoopinformatie" actually means "cancel my subscription".Without any second thoughts.
Will i use Epoch again i certainly would,but i won't use the dutch website again.Next time i directly contact support and keep asking for confirmations.

Yet I was, they tried to bill me for another month. They wouldn't tell Click&Buy (the merchant I used) and so I ended up having to fork out the price of two extra months just to cancel (their support ignored my emails when I asked what was going on). Avoid if you wanted to have a go at a trial like me.

I complaint to them about a website portal & ask for full refund as well as about cancellation next subscription.
But they only replied with cancellation email.
Not replied for mail subject or Not answered about refund.