Epacks Reviews 1,003

Not in stock, not willing to wait so went elsewhere (wing yips) still waiting for refund. Thank goodness paid with PayPal.

Customer service really helpfull! The website doesn't look reall good but you can trust it! Package arrived in a week with a real quality bag!

Clunky website, no confirmation email of purchase, however good price and arrived within a week via Royal mail.

Purchased an Eastpak bag from ePacks back in 2013. It developed a fault last year and they were helpful in getting the matter resolved. I would happily purchase from again as it's always the aftersales care that counts.

Didn't receive a confirmation of order. Have now received but have asked twice for confirmation the order is being shipped. It has been over a week and no response or arrival of my bag. Wouldn't recommend due to level of service.

I was a little bit worried about ordering from epacks because the website isn’t as slick as others. You pay by Worldpay which I know is trusted. I have given 4 stars because I didn’t get the confirmation email straight away so I thought it might be dodgy (I should have looked on their Facebook page!). I needn’t have worried, the parcel came by tracked 48 Royal Mail 5 days after being dispatched before the Easter weekend (two bank holidays). It did say Ogden Fulfilment on the tracker which was a bit confusing but I couldn’t be happier with my purchase. Thank you epacks!

Really good, replied to my emails same day, got my bag sent out extra quickly as I was going away. it arrived within 48 hours and is a great product. Will definitely shop here again

I wish I could give zero stars.

After requesting the 5% coupon which they advertise on their website and receiving no response, they instead upped the price on the bag that I had told them I would buy. What a horrible bunch.

Great quality at a good price. Perfect size for flying or a weekend break.

Amazing service, received suitcase the day after I ordered it, it got here quicker than the confirmation emails telling me it was on its way. Lovely suitcase and just what my daughter wanted.

Took a little longer to arrive than expected, despite being just a few miles away. I will forgive Epacks though, as it was over the Christmas period, so could have been courier's fault.

Trouble free on line purchase and delivery.

After failing to get my package out prior to Xmas. (Can forgive that) then promising to have it out before new year (that never happened) it arrives nearly two weeks after being ordered. All this after paying £9.99 for next day Delivery they refused to refund that only the difference between that and standard postage (this unfortunately is why people go to Amazon) had you just apologised and refunded the postage I’d still be a customer however because you haggle over your mistakes not mine I won’t be back

Bought as a gift so hopefully it will be a success. It looks good to me!

Good price in the sale for a great bit of luggage. Excellent quality as I've come to expect with eastpack. Fast delivery even just before Christmas.

Excellent customer service and communication.

Great service, Fanta quality Dakine bag

Great brands at amazing prices.

Bought a dakine snowboard bag. Was packaged well to protect it. Arrived in decent timing. Provided a tracking number. Recommended seller.

Good prices, large range to choose from, good availability. Bag arrived quickly and looks good.