E.ON UK Reviews 

Do not buy one of this company’s EV chargers
Absolutely awfully sub standard piece of kit! Constantly fails and now even the app does not work to support it! That’s been unavailable for 6+weeks! If they can’t get an app to work what chance their hardware!
This is bad but the customer non service is even worse
No help just platitudes
Disgrace … if I could afford to rip it out and replace it I would!

Getting through on the phone is difficult. Claire the virtual assistant couldn’t even get my address and the advisor had technical issues and said they would call me back and didn’t. Call centre is not uk based either.

company is an waste of time and say that give grants but infact give nothing. Just sell your house and get a council place as you get a new roof, windows and doors for free!

I cannot overstate how god awful Eon have been as energy providers. We first noticed something was wrong with our bill around December after our flats had a flood next to the energy meter cupboard in September. We called and got through to a reasonable person who said our consumption looked like that of a small mansion and booked us someone to come check the meter. Unfortunately they didn’t come until March/April, by which time someone else in our building reported similar issues so we had suspicions that it was the communal heating system rather than the meter so wanted to cancel the appointment so we wouldn’t get charged for a test we no longer needed. We got through to this woman called Lauren when we tried to book the test who was the most disrespectful horrid person I have ever come across in customer service. She started out by lying to us on the phone a saying that we should get the meter tested anyway because we would receive a copy of the report and it might help us reclaim some of the bill. We were unsure about this but her reassurance made us go ahead with it. Then after two months of back and forth, with her insinuating that we were just trying to lower our bill when we knew something had caused this high bill instead of our actual consumption - she finally stated in plain terms in April that we would not receive a copy of the report as it was in their side of our account (a report that we had payed £100 pounds for on her assurance that we would receive this bloody report). I then refused to call her over the phone again and wanted everything in writing as she had lied to us continually. Instead I was harassed with multiple calls while she evaded giving me straight answers over email and threatened action against us despite them telling us not to change our monthly payment as the massive charge was likely incorrect. She finally agreed to take the £100 charge off for the test as we were promised a service that we did not receive but have been left with a surplus bill of £600 that we could’ve reduced if we went back to our landlord and the building management in the first place instead of waiting for the results of this test which cost us over £100 a month. Never mind the continuous stress of having no straight answers on top of an ever increasing bill that we had no control over. Will be switching back to octopus and telling everyone I can to stay away from Eon and their horrid customer service.

At last got an engineer that new what he was doing , Mark was brilliant highly recommended, third time lucky
Thank you

E.on cancelled my contract with EDF and replaced it with their own for a previous resident. I had no say or knowledge of this.
Now they are threatening legal action and bailiffs despite the fact they illegally cancelled my own contract and set it up in another name. Despicable and illegal and I can't speak to anyone about it unless it's via the base level chat bots.
Avoid these illegal scammers at all costs.

Unlawfully assigned responsibility of a neighbours meter to me. Tried to resolve for a year and had to complain to ombudsman to resolve. Damaged my credit score and impacted my ability to buy my first home. Repeatedly sent me debt bills for a meter that didn’t belong to me and refused to take my name off it and kept on telling me I needed to pay the balance while they ‘investigated’ but no investigation was done

The customer service has been exceptional (special mention to Clare). When I moved supplier, my old supplier (Octopus Energy) didn’t send EON my final electricity meter reading. When I queried this, EON sorted out the issue within days. Octopus customer service, by contrast, was useless (despite what their adverts claim). 5 weeks after switching supplier, Octopus Energy are still holding on to the £400 account surplus.

Bought a vestel EV charger last year from E.On and the home app would connect to the device and was able to schedule the charging times. However, the new app does not support connections to vestel EVC04 devices and support is telling me to use another app that connects via Bluetooth when Eon disables this. Clearly, something is wrong here and support is completely lost. This is very disapointing, having to stay awake till midnight to initiate charging manually. Is this a strategy for customers not to use cheap charging hours?

Disreputable and dishonest. Whilst they set the original tariff, (most likely to entrap) they have attempted to raise almost quarterly and raise far above what the normal monthly charges occurred are. Their substandard 'help desk' does nothing but regurgitate hollow platitudes with a threatening and menacing overtone. Much better to pay slightly higher tariffs with reputable and more established companies. Having left over 6 weeks ago, they sent a final bill which was paid, only to send another final bill today. CROOKS through and through

Had a smart metre installed and the in house display amounts increased. Smart metre failed to send readings to eon which the initial engineer said would likely happen due to poor signal. Repeated phone calls made to eon to request the engineer comes back out to reconnect and explaining that the in house display had increased significantly which was a concern given it was the middle of winter and the uncertainty of usage and bill cost. Many many phone calls made and fobbed off each time with various excuses that they were working on a wide scale issue . Manual readings needed to be sent to to eon by myself in order to get a bill for gas. Fixed contract about to come to and end and lo and behold they contact me 6 months later to make an appointment for an engineer to come out to fix the connection on the metre . Not good enough.

Terrible Communications. Wrong billing from months before i moved in. Been 3 weeks and the issue still is not fixed. Do not recomend. Use any other provider trust me. Quick to email you if you owe money however when they make a mistake you will wait days.

Great visit from
Ian on 21 May. He made sure it all worked out he knew how tricky our village was for signal and persevered. Brilliant to have that local knowledge

I advise against utilizing the smart next tariff, as it has proven ineffective, yet remains available for purchase. i would recommend transitioning to Octopus, as their services operate without issue. I incurred a £250 expense with the car company to facilitate communication with Eon, resulting in a significant financial loss. Consequently, I am pursuing legal action through the small claims court.

Was ok while I was with them until you want your credit back then they’re a nightmare. Left them a month ago and still won’t give my credit back and final bill. Won’t be switching to them again they put the blame on new suppliers even though they and myself have given them a reading

Ryan was on time, explained clearly what would happen and was very respectful while in our house

I'm on a day/night tariff and asked for help finding out if I would be better off on a single-rate. The answer I got was that I'm already on a single rate. My statements clearly show day/night billing.

Hi, happy to take time today to write this review to say thanks to KYLAN from the Solar tech support team, my query was about the EON home app / GIV Energy app, he was very patience with me, I asked a lot of questions on how I can improve the efficiency of my solar panel and battery set up, the most helpful guy at EON I think I have ever come across.

Thanks again, much appreciated.

Had a quote several weeks ago for solar pannels and battery. £7695. A little expensive for me.
Today I noticed them advertising a £500 discount. Put in my details again expecting to be signing up but the same install now costs £8195 and they then give you this fantastic discount of £500 so the price is again £7695. What a con.

I’ve been with E.on less than a month and already cannot wait until my contract is up so I can leave. Referral scheme is a scam and doesn’t work, they do not honour it. Customer service is diabolical, very combative and certainly not bothered about customer satisfaction. Unfortunately I am outside of my 14 day cooling off period otherwise I would’ve left immediately. Do not bother.