Envato Reviews 

What's the point of putting 'negative' reviews on products that 'deserve' them if the same Envato administrators delete the reviews on the products? I'm sorry but you lost a 'company' with several future projects, now I understand the negative comments around CodeCan(t)ion.

Low quality code and sellers. Often applications are removed from marketplace after purchase.

ACCOUNT LOCKED after purchase. What is going on?

Ticket 3843459

I'm currently completing a website, and I CANNOT wait 3-5 working days to receive my theme after paying $70 for it!

Please unlock ASAP and i will delete!!!

Really enjoyed this for finding unique fonts. There is some really interesting stock footage on here too which is included to use for commercial purpose included in the subscription. Therefore highly recommend.

Purchased a business directory theme and an add-on. Had numerous problems, starting with a defect that required a fix from support. However, other errors kept cropping up, so I gave up on that theme.

Found a directory theme from ThemeForest, couldn't even get it activated, even though I was entering the purchase activation code correctly. Followed all instructions, could not get the theme properly activated. Then found that ThemeForest is an Envato offering/vendor.

In both cases, multiple attempts to get themes up and running required multiple support contacts and dragged out over time. Gave up, couldn't get a refund.

I have two Envato accounts, used separately for professional and billing purposes. I purchased templates (paying with my credit card), but when I needed to retrieve my license numbers, both accounts were suddenly blocked without any clear explanation. Envato took the payment from my card, but I cannot access the products I’ve paid for!

Customer support is virtually non-existent: the only response I received to my tickets (#3840224 and #3840647) was the usual boilerplate reply that they’re experiencing a high volume of inquiries. In another instance, they asked me to write from the same email used for my account… ironically, I had opened the ticket from that exact email address, and they responded to that same address asking which one I was using! Absurd.

In short: both my accounts are blocked, nobody seems interested in resolving the issue, and they’ve taken my money. A disappointing customer service experience that remains unresolved. One star is generous.

Envato does let companies delete bad reviews so it look better to others customers....

I purchased the "Atura - Nail & Beauty Salon WordPress Theme" from Envato, which was listed at $69, but I ended up paying over $85 after additional charges. Unfortunately, the demo import feature does not work at all. I wasted many hours trying to get it to work, and after researching online, I found many other users had the same issue with the demo import not functioning.

I reached out to their support team by opening a ticket, but I never received any response. After getting frustrated, I initiated a refund request through PayPal, but I have not received any money back. To make matters worse, my account has now been blocked.

This experience has been extremely disappointing, and I would not recommend this theme or the seller to anyone. Be cautious before purchasing, as it seems like a scam with poor support and no resolution for technical issues.

There are many reasons behind rating only a star. It's been a weird experience using my Envato pro account. I purchased a subscription for one year from 2023 to 2024. In 2024, I changed my mind, and I did not want to go with that subscription. In this way, I was okay with removing my card from that account. Unfortunately, the Envato team automatically deducted the subscription amount for next year, 2024 to 2025.
Then I decided to go with that loss, and I started using my account, but 3 months ago, I found an error. Account was not signing in properly, even password and user name was correct.
It's a thing that really hurts!!
A million-dollar company with cents worth of a support system. Envato should learn from the GoDaddy support system.
Many months are remaining, and I am unable to use my product.

username: yycdigitalworld

Interestingly website to get a lot of different resources. What I am like is not only video stock here which is good but also audio and I can use it :)
What you have is different like some of them maybe 1 minute or some maybe short and here I can say you can finded anything that you need.
Best is of course opening videes and if you have some product or another idea you need opening video for it.

I am writing this after two separate agents from Envato (the latest being Lena W. from so-called "Author Support") have deliberately removed my legitimate 1-star review of the Porto WooCommerce Theme. The review was factual, evidenced, and based on a deeply frustrating experience as a paying customer.

This isn’t just about one theme. It’s about Envato systematically silencing negative feedback to protect sellers and manipulate buyer perception.

My experience with the Porto theme:
Critical bugs out of the box—image import errors, Slider Revolution glitches, and a forced “Edit Header” overlay that can’t be disabled.

Support is virtually non-existent. Tickets take days, if answered at all.

When they respond, they send copy-pasted nonsense that doesn’t even address the issues. I was repeatedly told to “check settings” that had already been ruled out.

At one point, support admitted they were using false identities—Agent X responds under Account Y, and then Person Z follows up with no transparency. Why lie about who is helping me?

They even suggested I request a refund in exchange for removing my review. That is blatant review manipulation.

I contacted Envato multiple times, and each time they sided with the seller—removing my review without warning or providing justification. Lena W. is now the second agent to do this, which tells me this is a platform-wide practice, not a one-off error.

It’s clear that:

Envato prioritizes seller protection over consumer honesty.

They violate UK and EU consumer protection laws by censoring real feedback and aiding deceptive sales practices.

Buyers are deliberately misled by a curated wall of 5-star reviews, with any dissent removed quietly in the background.

WARNING:
Do not trust the reviews on Envato/ThemeForest. If you see only glowing reviews, it’s likely because people like me had theirs deleted for telling the truth.

I’ll be reporting Envato and this seller to:

UK Trading Standards

The Competition & Markets Authority

International consumer protection agencies

If you care about your time, your money, and transparency—avoid Envato, and avoid the Porto theme. Unless you enjoy debugging broken templates while being ghosted by “support.”

Support tickets I raised so THEY DON'T DELETE MY REVIEW HERE AGAIN:
#55063, #54817, #55090, #55189

scammed me 100 dollars. im too lazy to write a long ahh review. but that's what i get for not reading about bad reviews from this company.

I downloaded a song and its license. Fast forward, my content goes live. I got a copyright strike because Elite Alliance Music didnt release the rights for the song. I reached to customer service. ENVATO said that they were going to talk with them, two weeks goes by, I had to remove my content, and ENVATO just said that they did their best, that I should reach out directly to them.

Worst site to count on regarding music.

I've created my Envato account for some elements for a video. Fast forward, 3-4 months later I forgot about it, but they kept billing my account, so I reached out to the costumer service.

I did receive a very welcoming answer and within a week, I got the refund for the last payment and the billing plan was stopped.

I read, that some people mentioned a bad costumer service and that nobody answered them. Well it was different in my case.

Shoutout to Sophia Miller from the costumer service-team!! Thanks a lot!

avoid this platform at any cost. I got the monthly subscription and they charged me yearly... avoid!!! run!

I got charged for two months after I cancelled. First month I cancelled again and now I still got charged. Don't recommend

Incredible assets, you’ll find everything you need here

This company accidentally billed me, so I immediately reached out for support. I was placed in a queue that took weeks, and with no human response and little hope of a refund, I used the monthly subscription to download a few additional assets — since they already had my money and I wasn’t hearing back.

Two weeks after my initial request, I finally received a response, only to be told that because I had downloaded assets, they could no longer issue a refund — even though I requested the refund within hours of the incorrect charge.

This is the second time I’ve experienced billing issues with Envato. I’d caution anyone considering their services — once they have your credit card information, you may have little control over how it’s used.

I was thinking to write a review but in the mean time i just read the same story like mine. So i will copy.
Envato’s Unlawful Bullying: They Took My Money and Shut Down My Account!

I requested a fair refund for a service I purchased from Envato. However, my requests were ignored, and the process was delayed. As a result, I initiated a chargeback through my bank to recover my funds. And Envato’s response? They immediately froze my account and revoked access to all my purchased services!

This is blatant commercial bullying and a clear violation of consumer rights. First, they refused to refund my money, and now they are retaliating by blocking my account simply because I exercised my legal right to dispute a charge. All my purchased items and licenses are now inaccessible due to their disproportionate and unfair actions.

Envato is acting like a company that intimidates and pressures its customers. If I don’t cancel the chargeback, they won’t refund my money or restore my account—so they are effectively holding my funds and services hostage!

This unethical and unlawful behavior is unacceptable. I strongly advise against purchasing anything from Envato. Stay away from platforms that mistreat their customers like this!
Their email was this.
We’re letting you know, that as a security precaution, your Envato account has been locked. This is due to a PayPal account payment dispute or chargeback raised for a purchase made via your account on Envato Market.

Envato Market includes ThemeForest, CodeCanyon, VideoHive, AudioJungle, GraphicRiver, PhotoDune and 3DOcean — so the purchase was made on one of these marketplaces.

Please note, the payment dispute or chargeback will need to be closed for your account to be unlocked.

Need help? You can get in touch here, or email us at

Your Envato Market Team

I requested a fair refund for a service I purchased from Envato. However, my requests were ignored, and the process was delayed. As a result, I initiated a chargeback through my bank to recover my funds. And Envato’s response? They immediately froze my account and revoked access to all my purchased services!

This is blatant commercial bullying and a clear violation of consumer rights. First, they refused to refund my money, and now they are retaliating by blocking my account simply because I exercised my legal right to dispute a charge. All my purchased items and licenses are now inaccessible due to their disproportionate and unfair actions.

Envato is acting like a company that intimidates and pressures its customers. If I don’t cancel the chargeback, they won’t refund my money or restore my account—so they are effectively holding my funds and services hostage!

This unethical and unlawful behavior is unacceptable. I strongly advise against purchasing anything from Envato. Stay away from platforms that mistreat their customers like this!