Had three windows open with three different ticket providers when trying to order Peter Kay tickets and Ents was by far the quickest and less hassle than the others. Didn't have to jumpt through hoop... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot praise this company enough. I booked tickets to a UB40 event in Southampton, and I wasn't at that aware that they issued different tickets for disabled people until a few day's before the... See more
very easy to get on the site booking tickets for my friends bday bash - janet kaye & carol thompson are amazing - good prices & excellant seats right up front, can't wait
Absolutely Amazing! Thank you so much for saving the day. I did not want to miss getting standing tickets for Foo Fighters, so was very early in the waiting room on a rival site. I got to the front of... See more
Company details
About Ents24
Information provided by various external sources
The UK's home of live entertainment.
We'll help you buy tickets easily and safely, through our own online shop or one of our trusted ticket partners.
If you'd like to track your tickets online, please visit our customer service centre or email help@ents24.com.
Contact info
Bristol, United Kingdom
- help@ents24.com
- www.ents24.com
4.5
Excellent
14K reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have simply found dealing with ENTS 24…
Have simply found dealing with ENTS 24 very straightforward every time.
31 July 2025
So Smooth.
A smooth and easy buying process. Quick booking, payment and confirmation.
All good.
1 August 2025
Why variable administration fees for thesamd service
Easy to book and good website but am interested in the rationale of administration fees varying by ticket price. As it all automated I assume it is just profiteering. Or am I missing something?
3 August 2025
Unprompted review
Reply from Ents24
Thank you for your review.
Some of the costs we incur for processing your order are fixed, but others - such as card processing fees - vary according to the price of the ticket.
Although the purchase process itself is automated, the booking fees pay for the team of staff who work behind the scenes and other costs associated with running the website.
Smooth and easy
1 August 2025
Good experience
31 July 2025
Mis-sell and AI only customer service
Absolutely appalling level of service. They mis-sell tickets for events by not stating in their adverts or when buying that there are actually different sections - so unlike Ticketmaster you don't know where you are buying tickets from. I have contacted their customer service on several occasions (email naturally - you can't speak to a human) and just get AI generated responses which don't answer question. Also you apparently don't actually get the tickets until just before the event so can't check. I am so angry and frustrated. Never buying from them again.
18 July 2025
Unprompted review
Reply from Ents24
We're sorry to hear that you've been having problems.
We've asked for your order number and details so we can help, but we haven't heard back from you yet.
Our ticketing portal provides answers to common questions using an AI assistant, but you can contact our customer service team 7 days a week at help@ents24.com.
Fake tickets
Tickets were easy to purchase, however they did not grant us access to the event! They were unable to be scanned either via mobile or printed.
Reached out to Ents24 to not receive a refund or any form of investigation details in over a month.
AVOID, they are obviously selling FAKE tickets to take your money! FRAUD for definite!
15 June 2025
Unprompted review
Reply from Ents24
Thank you for your review, and we understand your frustration.
We only sell genuine tickets on behalf of concert promoters and venues. Even if tickets don't scan, the door staff are able to check your purchase details.
As we explained in our emails, we're currently investigating what happened and we're sorry it's taking longer than we hoped. We did email you on 23 June to keep you updated and we hope to have this resolved very soon.
Efficient and easy to book tickets.
1 July 2025
I was able to book a ticket for my…
I was able to book a ticket for my favourite artist Gary numan at a venue in the North West.
30 June 2025
good prices & great seats - can't wait
very easy to get on the site booking tickets for my friends bday bash - janet kaye & carol thompson are amazing - good prices & excellant seats right up front, can't wait
30 June 2025
Better than Ticketmaster
I always try to use Ents24 where possible as I have found availability and ease of purchase far better than using the evil that is Ticketmaster/Live Nation
30 June 2025
Beware!
I bought 2 tickets for a Sam Campbell headline act in London this October. Sam was cancelled and replaced by a different headline act. ENTS24 have refused to refund my ticket, even though it is clearly stated in their terms and conditions that a change in headline act is eligible for a refund.
26 June 2025
Unprompted review
Reply from Ents24
Thanks you for your review, and we're very sorry for the confusion.
You are entitled to a refund if the headline acts has changed. Our team have been in touch.
Curtious, police and empathetic
I cannot praise this company enough. I booked tickets to a UB40 event in Southampton, and I wasn't at that aware that they issued different tickets for disabled people until a few day's before the event took place.
Ents24 was absolutely brilliant when I contacted them about this.
They were so polite and friendly to me and did everything in their power to change my ticket so that I could still go and sit in the appropriate area.
I can't thank them enough for their respect and empathy towards me. I can't express how grateful I was. Thank you wholeheartedly Ent24!
15 June 2025
Unprompted review
Straight forward to use.
31 May 2025
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