EntirelyPets Reviews 

I have been trying to cancel an autoship of supplements I purchased for my dog that I set up late last year (2022), however every time I went to the website to cancel it, their was a note that their was a problem with their server and to call or message them. After getting another autoship in January and sent a message to cancel, no reply. Now on 3/20 I received an email that my next autoship will be ready to ship in about a week. I emailed, messaged through their website, called and left messages and absolutely no reply what so ever! Got an email today that my shipment is on it's way. Worst customer service ever! Do not buy from this company, they are scammers!! I will not have to go through the inconvenience of reporting them on my credit card and blocking this account now.

This is the worst experience I have ordering product from this company. The order was placed online on 1/31/23. Today is 2/22/23 and the ordered product was not delivered. Spoke with their manager a few times who promised to resent my order by the express delivery. Nothing was done. Avoid this fraud, stay away from this scam.

I got everything accordingly though little late.

Ordered a calming product on December 5th. Till now has not arrived and in fact it has not even been shipped out yet.
Wrote 3 mails and received automated replies that someone will reply as soon as possible 😡😡

I called to cancel order and they still sent order and withdrew money. We wanted refund but they refused unless we sent back product. This was there fault and this should have never occurred in the first place. Never dealing with this pharmacy again

horrible system horrible customer service.
You placed your order and if that item is out of stock, they don't tell you no email notification or anything. So you have to waste your time reaching out. I just did online chat with them about my order, and they said it's out of stock and coming in next week so i told them I wanna keep my order. My order never came. This is 3rd time. They never ever send you any email of purchase or shipping or anything. Only reason they can survive because some of their meds prices are good. But if your item is back order... then be ready to waste y our time. You will never ever know if you item is still coming or not. I really hope this company go down. Plus everyone seemed having bad manner, rude and no idea what they are doing. If you can, just stay away. You will regret using this company.

I placed an order with Entirely Pets in 2/2021 and received an email from them that they could not ship my order as I didn't pay for it. I emailed them my paid receipt and called them and got a voicemail. No response. I called my credit card company to dispute the charge and had it taken off. Entirely Pets then lied to the credit card company and told them they had shipped the product. When I disputed their claim they sent me the product, which I had already ordered elsewhere. I marked the package as REFUSED and returned it and processed a 2nd dispute with my Credit Card company. EP claimed they never received the return - even though the status of my account clearly said RETURNED. They have promised to send me a refund check for nearly 9 months now and no refund ever received. They disabled my account so that I can no longer even view the order/return history. This company is a bunch of liars and thieves! Buyer BEWARE!

I purchased heart worm medicine for my dog. It never arrived. They say it was delivered but I never got it. Every other company I've ever dealt with just re-sends (this doesn't happen much though, but occasionally). I called them when I didn't receive it and they told me it was delivered but that they would re-send it. I never got the medicine nor did anyone contact me. When I called again they said they wouldn't re-send or give me my money back. Do you want to risk the same experience?

FRAUD. Placed order no email and i got charged. Worst Customer Service. No reponse to email and calls. Avoid them.

Tried to order a product online,at checkout it said there was an issue with the card,order didn't go through so no order number. I checked my card and found I only had $38 and some change on it order total was $51 and some change later that day account was at $0 and after calling card company found out entirely pets took the remaining money on my card and will not work with me to get it back. The card company has proof it was a withdraw from entirely pets and gave me an 800 number for them to call so I can get my money credited back but entirely pets will not do anything to resolve. I've never had a place take my money like this totally not safe to do business with entirely pets. I will be contacting the Better Business Bureau
Zero stars! They're scammers!

Horrible customer service. My dog's medication was delayed for weeks because they would not respond to my vet. My vet showed me proof of trying to get them to respond. Then when they did send it they sent the wrong quantity. Even though the order confirmation email had the correct quantity. When I called to fix this I got put on hold for more than 10 minutes, then the call was dropped. Called again, another 10 minute hold and they came back to tell me it was my vet's fault. Could barely understand what they were saying, both times.

I was trying to save some money. A few dollars. Totally not worth it. Go to a more well known provider.

I believe the negative reviews posted. I was skeptical but called and Agent said item was in stock and would ship same day. I ordered and it shipped same day.

Best price and No Tax. Will be back.

Call to be sure items is in stock to avoid disappointment

I have a very sick cat. I placed an order on July 29. I paid for priority shipping which should have gotten her medication here well before it ran out. It is August 9 and according to their website and tracking, a shipping label was just created. I tried using their chat option last week. No one ever came online. Customer service is nearly impossible to reach. I finally reached them today and they said that they can’t cancel the shipment and that I can return it with a 20% restocking fee! Meanwhile, my cat is worse and reordering from another company will just take more time. If I could give them negative stars I would.

Three weeks and I have yet to receive my order. hey come up with one excuse after another. I was charged $300 and have nothing to show for it except excuses. Customer service is unhelpful and belligerent. I would skip them and order elsewhere in the future.

Always happy with the customer service and my order arrived in a timely fashion. We live in Canada and I am often leary about things shipped via the postal system but they always come through! Also I am able to order product that isn't available in Canada so that is a huge bonus!

Site ripped me off . Never sent item , stopped responding ! Scammers or selective scammers at best

Negative stars. Shop owner said he would call me back that day. No promised call back, no responses to emails. No return call from message left on answering machine. Asked to cancel order. Will not buy from again.

Placed an order in April. The wrong item was sent. It’s been a almost two months now, and I have yet to receive a return label. After calling the customer service number several times, I came to realize that this company is a scam. I’m out $150. Never again! Beware of this company.

great. I quickly received my order.

Order placed on 29 April. On 2 may I reached out for a status to be told it was on backorder until 20 May. On 20 and 23 May I responded to the previous email exchange...no response. Tried ringing today 26 May, only a busy signal. Did they go under? IDK. Is the customer service utter crap...why yes it is.