Entertainment Earth Reviews 

Donald has been extremely helpful with a package I had trouble with. However I am dissatisfied with EE’s lack of communication regarding that same package’s shipment. It wasn’t until I had to check USPS to find out it was shipped to the wrong address then sent back — I never got an email about this.

I had a discount pricing issue on an ALL instock item sale and the discounted price did not show up during the payment step. I purchased the item(s) anyways hoping the issue could be rectified later on and it was as Customer Service Representative Donald really went to bat for me. He went through the chain of command to make sure that the ALL discount was honored. It is appreciated as every dollar counts during any holiday season....thanks for your assistance Donald.

Donald is the best! EE always has outstanding customer service, but he will go above and beyond to explain the BTS happenings in the warehouses and other factors concerning our orders. He is a hardcore collector himself so he understands the industry!

The EE associate, Donald Tapia was very willing to assist with my concern regarding an order in processing status. He asked a couple questions for clarifying info, reviewed my order, located the discrepancy very quickly, resolved the discrepancy. Donald provided great service. Associates such as Donald always makes dealing with EE a great experience. Thank you Donald

My customer service expert, Donald Artapia, provided excellent support with my order. He has helped me before and continues to provide outstanding service whenever I need it. Thanks so much. You're the best!

Donald was awesome, answered all my questions and helped me with all my need great guy.

I had a package shipped a month ago but never got it after 14 days they let me file a claim but never refunded or shipped. My item. I have been told so many lies that I don't believe anything. For almost two weeks I have been told they are shipping but cannot give me a shipping date.they cut off the chat communications with me and will not answer email my only way to contact them is by phone where I usually wait an hour for them to pick up then I am told the same thing day in and day out. The original package had 6 items in it. They did finally ship only 1 item which I received today but still no answer on the rest of my order. I think they did this on purpose and made it personal.

Donald was able to update my shipping address for an order in process and also, correct it for billing. Now I don't have to consciously verify my address selections. Donald is fast, efficient, and professional.

I highly discourage everyone from ever ordering from entertainment earth, they have serious inventory issues.

They get you by listing preorder items a dollar or two cheaper from competitors. What they don't tell you is they preorder a set number of items. But leave the listing up way past the point they've sold out. For example. They'll order 100 of something with an October release date, but they'll let 500 people order thinking they'll get their gift in time for Christmas. Then, once they've dug their inventory hole so deep they can't fulfill, they'll say sold out and tell 400 of the 500 that the manufacturer has delayed things until January, while failing to mention the first 100 are getting their items on time. This is proven because they since have sold several :non mint" versions of this item while I've been waiting, which means some people got their item damaged and returned it and they resold. In short, they lie to your face and say there's a manufacturer delay when in reality they just oversold more than they ordered but lied about it. Meanwhile every other vendor under the sun is selling these items. Even the local target and gamestop while you're stuck waiting 3 more months.

They have some items with a March release date that I was considering ordering before I realized all of this. That same item I ended up pre-ordering from big bad toy store and got it in September, several months early.

In summary. If you're going to order funkos. Statues. Etc, or anything collector related, you are far better off ordering from big bad toy store, I put my life on that

I had a great experience with Donald Tapia. I had an order going to an incorrect address and he updated the shipping address and deleted the address I no longer needed very quickly. Thank you Donald!

I had the pleasure of working with Donald Tapia. Sadly I really needed help with getting an already replaced item replaced again.

I explained what caused replacement the first time, and that this one had new issues I hadn't seen before. I sent photos of the item to Donald at his request and he agreed that what I was experiencing was not normal and NOT the quality Entertainment Earth wants to stand for.

Donald was kind to listen to my frustration about this being the second time I'd need a replacement. And I was honest that I was worried about getting this one replaced in time since it's a gift for someone else.
Donald was quick, fair and thorough in finding a solution and went above and beyond to expedite shipping for me in hopes of this gift arriving in time.

I've been a long standing customer with Entertainment Earth and this experience is why. It was not Donald who packaged both my orders, nor was it Donald who let the item leave the facility in less than NEW quality. However, he was the solution.

I am so grateful to Donald for his assistance today. Thank you again!

Donald did an amazing job helping me with my order issue. And I was able to reach out to him the next day and so he could follow up with me and to give me the best support I've had in a long time. Thank you!

Donald is the absolute BEST and a credit to your customer service team! He helped me resolve a few issues with some pops that arrived not minty. Fun to chat with, super helpful and very knowledgeable. I have always received excellent service any time I've had to call in, but Donald definitely stands out as MADE OF AWESOME! Thank you!

Donald, what can I say. Polite, and a freaking mind reader! I had a issue were a pop I pre-ordered had bounced due to not having funds. Called and Donald picked up the line, asked what was wrong and told him the story. All in while he was reading my mind some how and told me exactly what pop when aloof and corrected it without any trouble. Cannot express how much it means to have great customer support and in all fairness.. in my book... DONALDS THE GOAT! Thank you Donald and entertainment earth for hiring such a calm collective human being!

Had a great experience dealing with a damaged item. Donald was fair and considerate with making the issue right with me. Put my mind at ease for doing future business with the company

EE is my go-to for all the collectibles I’m looking for. Very rarely have any problems, but when I did, Donald went over and beyond to help me out. Can’t wait to order more soon!

Donald from customer service helped me when an item came damaged for a borthday gift. He helped get a new one out ASAP.

Fantastic company to order from if you are a collector. I bought multiple times from Entertainment Earth and also pre-ordered waves of figures and they always delivered!
Never had an issue so I cannot tell about their customer service but ordering from them is easy and they always pack everything in a way that ensures none of the figures or the boxes are damaged.
It has been flawless from my first order so I would definitely recommend them as my go-to company for collectibles. Would give them 6 stars if I could.

I had an issue with shipping Fees and DONALD was amazing and was able to help me out. This person deserves the highest praise available!

I placed a pre-order for an item 7 months ago. It had a March release date. They notified me that the ETA was pushed back until sometime in August. In late August they charged my credit card, and the status of my online account for the order changed to "Processing". After 7 days, I called and asked why my item hasn't been shipped out yet ?.. They said that it's definitely in stock now and they're just having shipping delays. And I should call back at the end of the week, if I haven't received the tracking number. I called back later that week. The person whom I spoke to was nice, and said that he would message the shipping department to have this shipped out asap. And I would receive the shipping update/tracking notification later that night or the next day the latest. I checked my account later that evening and my account status changed again from "Processing" back to "Pre-order"!! Now with a ETA for January, 2024.
I was a little bit stunned to say the least. After waiting from February, 2023 to the end of August, to be charged, and finally have my item processing, and be told by multiple people that my item was in 100% in stock. I called back the next day. They acted like it was no big deal. They didn't have any information as to why it wasn't shipped. All he said was it was canceled for some reason. And I was refunded, and they Pre-orderd it for me again. With a ETA for January. He said that I would receive an email from the person whom I spoke with previously. I never received an email with an explanation from anyone.
A few days later, I canceled the order. They immediately charged my credit card again for shipping. It was for a small item that was also ordered in February. I received free shipping as part of a promotion for the full order. They are clearly incompetent and greedy. I would never do business with them again. I asked them to delete my account, but they just keep sending me spam emails. Horrible company.