Enterprise Reviews 

Ordered particular car, wasn’t there when I arrived. They didn’t even have an appropriate level replacement to offer me apart from budget types of the same size. But with no reduction in price. I then got asked to pay more than I paid for the car hire in a waiver fee… 😳. Nuts! Stress free Carhire.com really did me over there! Nothing but stress.

It would be 1 star but I went home and the Bury depot agreed to deliver my car. Although it wasn’t scratch free by any means and stunk of fags. Not great! Staff were nice tho, just the service was pish poor.

If there was a zero star review then I would have gave them a zero. Enterprise called me on the morning of my rental 30 minutes before I was to pick it up and told me that there were no cars available. I had reserved the vehicle about 3 weeks prior. I had to travel from my original rental place to another 20 miles away and wait about an hour and a half to get a smaller vehicle but charged the same price. Then when I want to return it to a closer location they want an extra 50 dollars because of the weekend however it's a Friday. They consider Friday a weekend when it's actually Saturday and Sunday. I will never use these idiots again. I have rented from them for around 8 years. Renters beware of these ripoff morons

Saginaw and Mt.Pleasant location have been great to me! I’ve been in a rental since June of this year and just turned it in today! They always work with me and do their best to look out for their clients! Thank you guys so much

I would choose NEGATIVE 5, if possible. The management staff at Palms Springs Airport are horrible. The toll-free customer service managers are also terrible. After reporting a lost item, returning to the airport 2 times to look for the item, calling CS and asking for an escalation to find the item - I STILL HAD TO GO BACK TO THE AIRPORT to demand that I get it back. Yes, they had the item! They didn’t know where it was and an employee said they thought that it was thrown away. After repeatedly showing up and being grouchy I see the item, a stuffed, white kitten sitting in the manager’s office. Did they give it to me? Nope. Brandy said she needed to call her manager. She waved it around while telling I came to pick it up. I asked to speak to Rigo, and they said that he was too busy. I asked for the kitty. She kept talking. I asked for the kitty and she finally handed it over to me. It was dripping wet. I asked why… they said that they DIDN’T KNOW!!!
I assume that they threw away my child’s stuffed kitten, had to dig it out of the trash and then power washed it.
No one from Enterprise has called me. I used this rental company exclusively for my territory travel over 13 states, but NOT ANYMORE.

Arrived at airport and needed to call location for a shuttle transfer waited over an hour on hold before being disconnected Took an uber to location and the employees were very rude and was still ignoring the phone. NEVER rent from enterprise!!!!

I cannot stress how much you should not rent a car from Enterprise. I wouldn’t have, except for I got sideswiped and the responsible driver’s insurance rented me an Enterprise car.

Staff was unhelpful, 1) sending me on a wild goose chase between multiple locations that didn’t have cars available, 2) not offering accurate timelines for when cars would be available, 3) not providing the car they promised, and 4) charging me an insane $1,400 after I hit a pothole that they’ve failed to prove required complete rim replacement. There are numerous inaccuracies in the claims report, and no transparency or diligence was done to reduce the financial burden on me as a client. While my main critiques are with the Pendleton Pike location in Indianapolis, the corporate damage claims department has been unhelpful and irresponsible.

Everything is this process has been delayed, disrespectful, and unsatisfactory. Please rent anywhere else.

For over two years I have used the Enterprise rental office on Duke Street, Alexandria VA. Every time I have reserved the car I have reserved the car I requested, it was clean and in excellent repair. The rental experience was highlighted by outstanding customer service. During the last rental event, I experienced a building error as a result of a drop-off location office closure. The manager at the Duke Enterprise office quickly resolved the billing error with minimal engagement on my part. Again, wonderful customer service

My name is Dimitar Raychev.
This review is for the Enterprise office on 1035 Golf road, (corner of and National parkway and Gold Rd) in Schaumburg.60173
I rented a car from Enterprise for 1 week. I returned the car on 08/08/2026. The guy that looked at the car, told me literally “have a nice day”. I asked if everything is ok. He nodded his head, and said that all is looking good.
After 2 months, I Received an email from them claiming I owe them around 2400.

I was in for a nasty surprise. They created bogus claims for the Hyundai car I rented. They claimed that small stones damaged front and back bumpers. They want now 2400 from me. I think that, this is unacceptable.
I have rented from Enterprise at least twice before, and had NO issues, when return the car.
Please, do not rent from this office, because you may end up in my predicament. If any Potential customer of this office, has questions, Dimitar Raychev, disgruntled customer of Enterprise LLC

I have been renting from Enterprise for over a decade across New York, Pennsylvania, and New Jersey. I know the brand’s high standards well, but the Church Road location in Cherry Hill, NJ does not even deserve one star. This is by far the worst location I have ever encountered.
The staff and the manager were completely unprofessional, rude, and severely lack proper communication skills. They are in desperate need of basic customer service training.
Furthermore, the vehicle provided was unacceptably dirty. The front driver and passenger seats had multiple small stains, and the backseat had a massive, prominent stain that completely ruined the appearance of the interior. Management failed to mention this stain upfront. While they later claimed it was already documented and that I wouldn't be charged, the lack of transparency left me worried about wrongful damage fees, and driving a stained car ruined the entire experience. I took photos of all the interior issues to protect myself.
There are plenty of other Enterprise locations that offer far superior customer service and clean cars. Do yourself a favor and avoid this Church Road location entirely.

Please be careful with Enterprise! A tree fell on a car I rented from them as a was driving through Virginia, and suddenly a storm hit causing a really bad weather conditions I and my family are glad we made it alive for a split of a second. I called the police when the tree fell and blocked the highway and then I called Enterprise and all they cares about all the time was their car! They didn’t even have de decency to call a towing truck, Virginia’s state trooper did and we rode with it, enterprise kept promising help and help never came! They left me, my wife my 2 small children and parents in law stranded in a gas station They said they were get us an uber or a taxi because they didn’t have extra cars available at that location and I we stay there soak and wet until next day because the accident happened around 8:00 PM it was a nightmare, I called them when I got home to give them my insurance information because when I rented the car they said they didn’t need it only if something were to happen. Weeks went by and they sent me a bill for nearly 20,000 dollars!!!!! They were very rude not only they didn’t help us with the accident but on top of that they hit us with that bill!!! Save yourself trouble and go somewhere else because if something happens to you they will not do anything to help and they will make you pay!!!

I am extremely disappointed with the way this situation was handled. The manager ran my credit card without my permission, which is completely unacceptable. When I called the store to speak with someone about the issue, no one answered the phone.

I then contacted customer service hoping they would take my concerns seriously and help resolve the situation, but I felt ignored and dismissed. No one seemed to care enough to assist me or address what happened.

Customers deserve to have their payment information handled responsibly and to be treated with respect when they raise a concern. The lack of communication and concern from both the store and customer service was extremely frustrating.

I would like this matter addressed, and I hope management takes these concerns seriously so other customers do not have to go through the same experience.

So I reserved a car 3 days advance before I got there they called me 45 minutes before I got there said they don't have a vehicle ready and I drove 7 hours I asked him okay so what am I going to do now you screwed up my whole vacation they said they won't get one till 3:00 or 4:00 in the afternoon I called back to see what's going on they said it's not looking good may not get one today I will never book a car from this place again and it was terrible service Peru Illinois

I booked last minute with Enterprise Waterloo after being let down by SIXT and Avis. Reserved the car online, no hidden costs, and picked it up within 30 minutes. Smooth service from collection to drop off. Very happy with my experience and the Waterloo team are extremely helpful, friendly and professional. I will be using again.

I rented a car from enterprise rental car on Easter day and Loma staff was very nice. Ended up swerving to keep from running a semi running into me and damage the driver side mirror. I took a picture of the damage of the mirror but I didn’t take a picture before I left the rental car place now I filed a claim for the mirror with my insurance and they are saying that I have a broken windshield that I did damage to the back end of the SUV that I did damage to the side the SUV and none of the all of that was was previous damages that were done before so these people are nothing but crooks

Only gave one star cause i had to! Matt at Bohemia office told me to go get a plug in tire and leave reciept in cupholder ,. Spoke to a Micheal and he said it would go back into my back ! Returned car on Sept 23,2026 , today is Oct 24, 2026, still no $ . Called multiplt time to escalations including just got off the phone with them told them I want to know what's going on and a phone call to tell me what's going on with this promised me I would get a phone call back from the branch manager or district manager, whatever hence no one has gotten back to me. I would not use them. I would rather walk to work than use them and this accident wasn't even my fault. It's causing me enough mental anguish as it is and then this on top of it supposedly the person I was just speaking to right now is getting a manager to call me back. We shall see. I even said nobody has to talk to me just leave a message to tell me what's going on. Do not use Enterprise Bohemia office.

I rented from Enterprise after my car was rear-ended, and this experience added unnecessary stress and expense to an already difficult situation.

When the rental disappeared from outside my residence, I reported it missing to the police, Enterprise, and my insurance company. I later learned it had been towed.

The branch manager, Jonah, told me twice that I needed to bring him my $1,000 insurance deductible before he could put me in another rental. When I questioned how the situation had been handled, he raised his voice, stated, “Ma’am, the car was stolen!” and disconnected the call after I had already waited approximately 10 minutes on hold.

After I escalated my complaint, an area manager, Kumar, told me Jonah had misspoken and that I did not need to pay the $1,000. He also stated that Enterprise had only made $26 from my rental—something that had no relevance to my concerns as a customer.

I incurred Uber expenses, paid others for transportation, borrowed family vehicles, and spent hours contacting insurance adjusters while trying to get clear answers. I then received a loss/damage form requesting my credit card and insurance information.

The conflicting explanations, demand for a deductible that management later said was unnecessary, and dismissive treatment were unacceptable. I expected accurate information, respectful communication, and help resolving the situation. That was not my experience.

At Enterprise's Denver International Airport location, we had a reservation, but the counter staff refused to rent to us. Because I have a Denver driver's license, they wanted an extra $400 deposit that applies to local renters, and nobody mentioned it when I booked. I was upset about the surprise charge, and when I told the agent I'd still take the car, he then said he wouldn't accept my Texas debit card. I explained it's my only payment method and that I'd made a reservation, but he wasn't interested. The manager was rude and made no effort to find a solution. I ended up riding back to the airport and getting a taxi. Hidden fees for locals, payment rules nobody tells you about until you're at the counter, and staff who won't help you are a bad combination. I'd rent somewhere else.

Enterprise in both lynbrook and tockville Centre, Ive rented from their before and had no issues. But the craziest thing happened this most recent time. I never got the car I had resereved on the correct day I was put on hold for hours. And everytime i called afterwards I was hung up on. Super strange. Do not cisit these locations.

From October 13 to October 18, 2026, I rented a car from Enterprise in Madrid, Spain. I had reserved a Mercedes-Benz E-Class, but instead, I was given an Audi A5.

While driving to Seville, I heard a rattling noise coming from the vehicle. I recorded the noise and stopped to inspect the car. Upon inspection, I discovered that one of the exhaust pipes was loose and hanging.

I immediately contacted Enterprise by email to report the issue and explain the situation. Since I was scheduled to return the vehicle in Malaga, I was unable to drive all the way back to Madrid.

When I returned the vehicle in Malaga, I explained everything to the Enterprise staff and showed them the photos and videos I had taken immediately after discovering the problem. They told me they would investigate the matter.

After I returned to the United States, Enterprise contacted me by phone and informed me that everything was fine.

However, I have now received an alert from my bank stating that Enterprise is attempting to charge approximately $3,500 to my credit card without providing any explanation.

I find this situation extremely concerning, especially since I reported the issue immediately, provided photographic and video evidence, and was subsequently told by Enterprise that everything was fine.

Do not trust this company with your debit card. I was given explicit verbal approval by a branch representative to extend my vehicle rental by an additional day. Instead of adjusting the temporary authorization hold, the branch failed to update their computer system. This internal operational error caused their automated software to treat the 30-day mark as a hard stop and force a premature, unauthorized final settlement of $2,292.00 against my account before the vehicle was even returned.
This early billing directly violated card network merchant rules and severely overthrew my checking account. Corporate management (specifically a manager named Marcos) acknowledged the issue and promised callbacks for October 21st and 22nd to discuss a reversal, but they completely failed to follow up. They have only returned a partial refund of $548.45, leaving an unresolved net deficit of $1,743.55. Which is my deposit im legally owed.
I have already filed formal tracking records with the CFPB and the Better Business Bureau.Use extreme caution.