Enterprise Reviews 

I genuinely don’t know where to begin with this company. Even writing this review feels like wasting more of my time, but I feel it’s important to warn others so they don’t go through what I have. If I could give 0 stars, I absolutely would. Save yourself the stress and use a smaller, local hire company instead.

Over the last few weeks I’ve had two vehicle rentals from Enterprise Portsmouth Southsea for work, and both experiences were nothing short of disastrous.

The first vehicle was hired to me during the hottest week of the year with no functioning air conditioning. I only discovered this after driving later in the evening when AC wasn’t immediately needed. I contacted Enterprise’s customer helpline as soon as I realised and received absolutely no response.

The second rental was far worse.

The 24-plate vehicle, with only 15,000 miles on the clock, suffered a complete alternator failure on the M6, leaving me stranded on the hard shoulder. What followed was one of the most stressful experiences I’ve ever had with any company.

Despite paying extra for Roadside Protection, I discovered it was effectively worthless because Enterprise said it didn’t apply while the vehicle was still under the manufacturer’s warranty. I cannot understand how selling additional roadside cover that can’t actually be used is acceptable.

After more than four hours stranded on the motorway in 34°C heat with two large dogs, I was eventually rescued. The only reason I reached my work location was because an incredible RAC patrol went above and beyond, following me for over three hours and replacing the battery roughly every 80 miles just to keep the car moving. He was the only positive part of this entire experience.

Unfortunately, the nightmare didn’t end there.

Being over six hours from home, I needed a replacement vehicle. Despite Enterprise receiving multiple reports about the breakdown, nobody from the Portsmouth branch contacted me. I had to chase them myself, only to be repeatedly told, “We’ll call you back in 30 minutes” or “within the hour.” They never did. Every update came because I chased them.

It was only when my husband called that, miraculously, a van suddenly became available. This had never been offered to me, which left me questioning why the solution only appeared once a man called on my behalf.

Even then, the van was not a suitable or safe option for two adults travelling with two large dogs. The branch manager agreed it would be temporary while they arranged something more suitable. Once again, I was promised a call back. Once again, nobody contacted me.

The lack of communication throughout this ordeal was staggering. Every promise was broken, every update required chasing, and at no point did anyone show any urgency despite the seriousness of the situation.

Between being given a vehicle with no air conditioning during extreme temperatures, breaking down on a motorway, discovering the additional roadside cover I’d paid for was effectively useless, spending hours stranded in extreme heat with my dogs, and then having to fight for even basic communication, this has been, without question, the worst vehicle rental experience I have ever had.

Enterprise did provide me with a full refund for the second rental, which was the absolute least they could have done. However, that doesn’t undo what happened or compensate for the stress, risk and time I lost. If I’d been asked beforehand whether I’d go through hours stranded on a motorway in 34°C heat with two dogs, constant chasing for updates, and one of the most stressful travel experiences of my life in exchange for a £400 refund, my answer would have been an unequivocal no.

I will never use Enterprise again and cannot recommend strongly enough that others look elsewhere.

TL;DR: Confirmed booking, full check-in, card and licence details taken — then cancelled 30 minutes before pickup with zero notice. 3 days later, still no refund. Third-party insurance wasted. Avoid.

I booked and paid in full through Enterprise's own website on a Sunday. The system accepted the booking, took full payment, sent a confirmation email, and I completed full online check-in — card details and driving licence uploaded and accepted. I also paid separately for excess waiver insurance through a third-party provider to be fully covered.

Pickup was booked for 9am Monday at the Halifax branch. Half an hour before, they called and said: no car available, your reservation is cancelled. That was it.

When I called back and asked how a reservation could even be accepted, payment taken, and a card charged if they had no vehicle to give, the response was dismissive and unprofessional. They just repeated that they were "a local branch" and there was "nothing they could do." No acknowledgement that this should never have been allowed to happen in the first place.

Because of this, other reservations I had planned around this car had to be cancelled. The excess waiver insurance I paid for separately is now completely wasted — Enterprise cannot cancel or refund a third-party policy, so that money is simply gone.

It has now been three days. Still no refund for the rental. No compensation offered for the insurance or the other losses caused. Every contact just passes me around with no real answer.

If you're considering Enterprise: they'll take your payment, your card details, your licence, and confirm your booking — and still cancel on you 30 minutes before pickup with no responsibility taken. Avoid.

I had a hire car through my insurance (twice ) but both times were excellent ! The only negative was getting transferred to the correct place ! ( Tried many times ) But when I did this company was extremely helpful and professional and gave me a car that was in value better than my own ! Excellent service!

Hired a Luton van this morning Wednesday 28 for the 30th to 31st of July from enterprise loughbough only to be told at 18.30 they have not got a van that I can hire! When you ring they brag about how there using AI and offering 1st class service etc.
They can not even get a van to Loughborough!!! Plus they use dynamic pricing so the rate was extortionate but I did not wish to miss my delivery so took the hit! Now been left with next to no chance of gettinga van due to the many hours it took them to call me back! every where is closed now, it's like they really don't care about their customers. Beware just because you've booked it you still my not get it!

I hired a van for the weekend and within 200 miles the diesel ran out indicting the tank was not full. So I put in 40 litres of Diesel and upon giving the van back the agent said the fuel seems ok! Yes I got the van with 23.7 litres and gave it back with 32.5 meaning I lost out nearly £20. New scam I think so be aware. The other thing that would wet your pants, Excess is £2250. So be careful guys!

I received a letter from Enterprise today, a bill for unpaid car hire. I haven’t hired a car, the name on the letter is not mine, I opened it in error and I’m glad I did, but my address.
I called Enterprise to report this as it’s very concerning. The response- we won’t do anything and not interested.
I’m understandably concerned that my address is being used, and someone has it on their driving licence.
Very worrying

Enterprise keeps attempting charge my card for not sure what every time I called to find out line was disconnected I even gave 5 start for the service now I’m dealing with this I’m more then happy to discuss this you can contact me thanks

I hired a van through the Enterprise website, but when I arrived at the branch I was told they didn’t actually have a van available. I was offered a large SUV instead. As I had already booked time off work and urgently needed to move items, I had little choice but to accept the alternative vehicle.

A few weeks after returning the vehicle, I received a parking fine for a pub I have never visited in my life. After several emails, Enterprise eventually accepted responsibility and admitted that the vehicle had clearly not been checked back in correctly.

I was therefore shocked when, a few months later, I received a letter from a law firm demanding payment of the same fine. I provided them with the evidence showing that Enterprise had already accepted liability, but the fact that this had escalated at all is extremely concerning.

This has been a very disappointing experience from start to finish — poor vehicle availability, poor administration, and a complete lack of communication between departments. I have wasted time dealing with an issue that was caused entirely by Enterprise’s own mistake.

I will not be using Enterprise Rentals again and would strongly advise others to think carefully before hiring from them.

I’m dealing with Buxton Derbyshire branch avoid at all cost !! I rented a car from this disgusting company was insulted from the minute I walked in I was told I was to poor to rent the car after I just paid 420 for it then after I bought the car bk I was accused of damage I didn’t do !!i had proof of that !! I sent it to the damage report team which I’ve been dealing with with now for the past 2 weeks they are not taken it further an said I’m due a refund which I’m still to receive this company is a disgrace it needs to be investigated by trading standards an the government these people are literally robbing your deposits for damages not even done by us the customers!! I will not be going away like they think I am I will fight until my deposit is bk in my bank !! If you do decide to to rent of this disgusting company take videos pictures and make them sign for the damages you see on the day otherwise you will be charged the staff are trained to lie to keep your money !!! I will never forget what I saw when the young lad went straight to the damage on the car a didn’t even check the rest of the car !! Trained professional liars avoid this company an please complain to trading standards to get this company investigated

Terrible service and misleading pick up details
Sold me pick up of vehicle at Girona airport but lied and didn’t mention it’s pick up at the train station and you first have to call a shuttle and then wait and then travel to the train station 25 minutes and then start the process. Never book with these guys as they are cowboys. Sadly.

We rented a 2025 model Peugeot 3008 from the Eastbourne branch on July 25, 2026, at 1:00 PM.

We also purchased extra insurance. Around 2:00 PM, we drove to Lewes, but after parking, we were unable to start the car. After much effort and a phone call to the branch, the car started, and we returned to Eastbourne. We encountered the same problem at the Harbour and called roadside assistance (AA). They identified an issue with the key and managed to start the car. However, because of the long wait, I missed work and lost a day's wages. We returned home and parked the car; ten minutes later, when I went to retrieve something from inside, the door wouldn't open, so we had to use the manual key on the passenger side. I managed to open the doors after some struggle. The real trouble, however, was waking up at 2:20 AM to the sound of a blaring alarm. We were completely unable to stop it. The alarm went off every seven minutes and continued for about an hour. Roadside assistance said they couldn't arrive until morning, so we endured a night of immense distress and stress. All our neighbors were woken up and disturbed; we were utterly embarrassed in front of everyone. We waited until morning, and at 8:00 AM, roadside assistance (AA) arrived; we then returned the car to the company. We suffered both financial and emotional hardship because we had planned to drive to Bath for my spouse's birthday. We couldn't go due to the breakdown, even though we had already paid for the hotel reservation; we also had to cancel restaurant bookings and all our sightseeing plans. I absolutely do not recommend this company and intend to file complaints everywhere. I couldn't celebrate my spouse's special day, I was humiliated in front of my neighbors, and I couldn't get my work done. It was a losing situation for me in every respect. The cause of all these problems is this company, which failed to do its job properly. Above all, they need to prioritize the health and safety of their customers. Experiencing these issues in a remote location during a long journey would have been truly distressing.

Some enterprises are ok,
Some not so good.
Enterprise Kingsbury is terrible!

Staff lie to your face about when giving you a different car to what was agreed.
Extra charges are taken.

Avoid,
Do not even use when desperate. Its not worth it.
You are more likely to have a professional and trustworthy experience from a back street car rental company in an undeveloped country than here.

In my case Enterprise rent-a-car has debited the same fees threee times without any notification or the evidence for what they booked. Getting an answer is only possible by call, which is difficult in some situations, especially when you are not a native english speaker. But I guess, this is intended to block complaints as much as possible. Strange for such company.... sorry.

Rented a van from Enterprise Falkirk. Was called at 1045 to say it had a puncture so wouldn't be available u til the afternoon.

Eventually ready at 4pm.

Only found out the excess was an incredible £2500 but could be reduced for £25 a day. Asked for a discount given we had lost a day and told no.

Had always found staff here helpful but not this time and these excesses just remove the whole point of hiring and make it too high risk.

I rented a vehicle from ENTERPRISE EDINBURG WAVERLEY. The fairly new compact SUV initially appeared to be in good condition, and the keys were handed over quickly. I inspected it at the collection point without a member of staff present, took a few photographs out of habit, and set off.

After a few hours of driving, the vehicle suddenly began losing speed for no apparent reason, and an engine warning light appeared on the dashboard. This happened on a motorway, placing us in an extremely dangerous situation. We were forced to continue at approximately 20 mph until we could reach an exit and stop safely.
We parked in a car park and called the emergency number provided by Enterprise. A third-party breakdown company told us that a recovery vehicle would arrive approximately three hours later. We waited with my distressed family, two hours away from our hotel.
When the recovery driver arrived, he said it was no longer considered an emergency because the vehicle was safely parked and refused to tow it back and told me to resolve the matter with Enterprise. This lack of assistance was appalling, but it was only the beginning.

Fortunately, the branch had not yet closed. A member of staff apologised and instructed me to leave the vehicle where it was and make my own way back to the branch to return the keys and collect a replacement vehicle. I was assured that the taxi would be refunded.
After considerable difficulty finding a taxi in the middle of nowhere, we reached the branch just before it closed. I was told the fare of more than £100 would be refunded within a few days and was given a replacement vehicle.

The rest of the rental went smoothly, and I returned the replacement vehicle with the same fuel level.

Two days later, however, I received an email stating that £20 would be charged to my credit card for refuelling. I had been charged for three litres of fuel, plus fees, even though the document stated that the tank was half full both at collection and on return. Apparently, customers are expected to measure the fuel level to the exact litre with their own measurement kit.
I called the branch, and a member of staff agreed that the charge was an error and said it would be refunded. Once again, this was not the worst part.

A week later, Enterprise’s damage claims team stated that the first vehicle had been returned damaged and that I would be charged an excess of £1,750. I immediately contacted the branch, as I knew I was not responsible, but was told the matter had to be handled by the damage claims team, a slow service reachable only by email.

At this point, I was furious. My family and I had already endured the distress of a dangerous breakdown, yet Enterprise was now suggesting that I was responsible for damage to the same vehicle.
I requested photographs to compare them with the pictures I had taken at the beginning of the rental. Three days later, I received images showing a small scratch on the driver’s door and scraping on the underside. Seriously, how many customers inspect the underside of a vehicle when collecting a rental car?

Upon review of my photographs, I could see that the damage was already visible at the start of the rental, although not as clearly as in Enterprise’s close-ups. And let’s not forget the obvious: even if any additional damage occurred after I collected the vehicle, it did not necessarily happen while it was under my supervision: I left it unattended in a car park awaiting recovery because Enterprise had explicitly instructed me to do so.

I sent Enterprise my photographs and disputed the claim. All my email remains unanswered. Instead, I have been sent an additional robotic assessment for damages I did not cause. I have also still not received the promised taxi refund.

This was BY FAR the worst experience I have ever had with any car rental company, let alone with any business.

Despite the dangerous breakdown and the distress it caused, I was treated with suspicion from the outset. Staff repeatedly assured me that matters would be resolved, yet the promised refunds remain outstanding, and the unjustified damage claim is still ongoing. I have wasted considerable time and energy on this, and it is still not resolved.

To anyone reading this: DO NOT EVER THINK ABOUT RENTING WITH ENTERPRISE, particularly in southern Scotland. The customer service was dismissive, promises were not honoured, and I was pursued for pre-existing damage despite having been involved in a potentially dangerous breakdown.

To Enterprise: I urge you to solve this.

Today, I rented a van from Enterprise in Bath. I was dealt with by Harry the branch manager. He was kind, courteous and very helpful. He took the time to understand my needs and recommended the perfect solution. He made the process, very easy and left me with a very positive feeling and an acute need to share my gratitude. Thank you Harry - you made my day run like clockwork.

⭐☆☆☆☆ (1/5)

My negative review is specifically about Enterprise Car & Van Hire – Cheadle Heald Green.

I arrived at the branch and, while I was there, I spoke to one of your telephone booking agents and made a reservation for a van for 10:00. Shortly afterwards, I received the official booking confirmation.

When I went to the reception desk, I was told that there were no vans available. Later, I called the same booking number again, spoke to a different booking agent, and they made another reservation for me for 11:00. I waited until 11:00, but shortly before then I received a call from the branch telling me not to come because there was still no van available.

My question is simple: if there are no vehicles available, why does your system allow customers to make bookings and send confirmation emails? And why are your booking agents making confirmed reservations for vehicles that don’t actually exist?

I would also like to mention the member of staff at the reception desk. His attitude was rude, dismissive and completely unhelpful. Instead of apologising or trying to find a solution, he showed no interest in helping at all.

As a result, I wasted almost three hours of my time and was left without the van that I urgently needed. My plans were completely disrupted because of your poor booking system and customer service.

This was one of the worst customer service experiences I have had. Unfortunately, I cannot recommend Enterprise Car & Van Hire – Cheadle Heald Green.

I recently reviewed enterprise after a bad experience. The Liverpool branch tried to charge us £1700 for what was clearly a blemish on the wing mirror, almost certainly caused by bird poo (we had the car for 8 hours). When I contacted the branch we rented from they said they had already rejected it and refunded our deposit. I asked them to put in writing that the car wasn't damaged which they did while I was on the phone (email).

A few weeks later and they have taken £500 from our credit card for it.

I called the branch we picked the car up from again and after being cut off twice and calling back they have agreed to refund the money, AGAIN.

Enterprise is surviving on fraudulent charges made to customers. DO NOT RENT FROM ENTERPRISE.

We will be doing another one way rental to Liverpool next month. It will NOT be from Enterprise.

I’ve been using Enterprise van hire regularly as my van has given up the Ghost and is unrepairable.
I’ve been happy with the service so far although this is an expensive way to operate for me.
Anthea at the branch has been most helpful with the hires,My only gripe is trying to return the van with the same amount of diesel as it came with.
I’ve also used Arnold Clark and they give you the van full of diesel making it easier to just top of the tank on returning.
They also have a loyalty scheme giving you 25% back on your 6th hire.Enterprise are missing a trick here as it’s be Much more appreciated by myself.
All in all a positive review is justified

I hired a large van from Enterprise in Elgin, Morayshire in June 2026. The van I picked up had around 37,000 miles but looked as if it had done 200,000 miles instead. Extremely dirty inside with staining on all the seats and the door cards looked as if coffee or tea had been spilled all over them. Of most concern was the missing brake pedal rubber which was quite alarming when wet - a real problem! The van oil light kept flashing on and off which did not fill me with confidence as to roadworthiness of the vehicle. The depot manager in Elgin (Jack) promised a £50 credit refund and despite 3-phone calls to him it never arrived. Lots of promises about “it only taking 3-4 working days.” So all in all pretty poor performance from the management and their vehicle preparation. It’s worth shopping around as a Trust Pilot Rating of only 2 is a good indication of what likely is waiting for you as a customer. I really wish I had checked the reviews.