EnigmaSoft SpyHunter Reviews 104

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

It took some time to navigate my subscription. It seems that the addition of a 2nd device button didnt open up to a menu to add one. I had to be on 2nd the device and log into Enigma. when I did, it... See more

Rated 5 out of 5 stars

It's been two occasions already that Spyhunter has saved me from malware that no other software could eliminate. Their Customer Service is amazing provinding fast, precise and efficient solutions for... See more

Rated 5 out of 5 stars

I have had Enigma software for many years (Reghunter and Spyhunter (now)Pro), and they never fail to sort out issues, or constantly improve the product. Reghunter and Spyhunter work brilliantly, kee... See more

Company replied

Rated 5 out of 5 stars

I have tried other protection programs, even one that Best Buy recommends and for someone who is not real tech smart, EnigmaSoft SpyHunter finds ALL the things harmful and removes them easily, many th... See more

Company replied

Company details

  1. Electronics & Technology

Written by the company

EnigmaSoft Ltd are the creators of SpyHunter an adaptive spyware detection & removal tool that allows you to detect and remove the latest malware threats including spyware, trojans, rootkits, ransomware, keyloggers & other types of malicious software. SpyHunter's most advantageous feature is the Spyware HelpDesk, which generates custom fixes to specific problems that may be unique to your PC. In addition, our site provides information on removal instructions, tips, and alerts on new threats plaguing the Web.


Contact info

3.8

Great

TrustScore 4 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a problem running Microsoft…Defender

I had a problem running Microsoft defender on my computer. Kept telling me I had downloaded ASK/Toolbar and I could not find it and I lost ability to run Defender. Slalom did a fantastic job of fixing it. Thank you very much.

2 August 2020
Unprompted review
EnigmaSoft SpyHunter logo

Reply from EnigmaSoft SpyHunter

Thank you for your review Mr. Black. We appreciate your feedback and wish to assure you that we are here to help you at any time.

Rated 5 out of 5 stars

Nice problemsolver

I do not like programs like Reghunter and that type of programs. But, Spyhunter has been helping me for many many years. Also in a professional context.

It was a few years since I had used spyhunter now, but when I got a very angry and impossible popup in Google Chrome, I again gave Spyhunter the prompt to remove it. New browser windows popped up everywhere, but were impossible to remove. I then sintered Spyhunter, after trying many other software for removing it.

Admittedly, 2-3 scans had to be run with the restart of windows between each scan, but in the end the popup problems were gone.

As I said, I have used Spyhunter for several years before because it turns out that it may be the best program to remove popups in browsers. By popups, I mean the browser opens new windows with unwanted URLs. I have also tried most of these types of programs over the years, but Spyhunter has proven to be the best and only solution for this type of popups for me!

28 July 2020
Unprompted review
EnigmaSoft SpyHunter logo

Reply from EnigmaSoft SpyHunter

Thank you for your review MrAlfheim. We appreciate your feedback and wish to assure you that we are here to help you at any time.

Rated 5 out of 5 stars

They solved my problem

Update: They solved my problem.

Very bad service and software
This software makes my file can not save. When I turned it off, everything is okay. I asked them for cancel my bill but no responses. I used to believe in them and now I can't find my solution to say goodbye with them. I feel like be fooled.

24 May 2020
Unprompted review
EnigmaSoft SpyHunter logo

Reply from EnigmaSoft SpyHunter

Hello, i am sorry that you have been inconvenienced by this experience. I want to try and assist you, can you please write to us at our support email address so we can try and help resolve the issues you have been having?

Rated 5 out of 5 stars

Best Customer Care Ever

Pretty bold statement, I admit. In my experience, the technical department has always responded, usually by return. They are thorough and have always done their best to sort out things. In fact, I only have one problem, for which there is a work-around, but will be fully sorted when the next update comes along.
I only use Spyhunter and the program does a first class job. Its helped out on a couple of occasions which otherwise could have caused a lot of damage.
Although I'm retired, I still do some work at Government level. When I do, the work is encrypted & goes through a VPN set up by them.
When I log on to the VPN, a pop-up from Spyhunter comes up to warn me that my DNS settings will change & offers the option of staying on my home DNS. Obviously, I choose to accept in this instance. The same thing happens when I finish a session & I go back to my original settings.
This setting in the program is one of the most useful parts for me as I feel confident that if anything tried to change my DNS settings without my permission is flagged up.
It's one of the best programs I've bought

18 May 2020
Unprompted review
EnigmaSoft SpyHunter logo

Reply from EnigmaSoft SpyHunter

Thank you for your reply Mr Bingham. We appreciate your feedback and wish to assure you that we are here to help you at any time.

Rated 5 out of 5 stars

I like Spyhunter

I like Spyhunter; they have saved me once before and that is kind of convincing thereafter. My motto is "when you are on a good thing - stick with it"! They are also accessible and you get a human response... at least that is what it looked like... and the person had a name and was not located in India.
Suits me. Kurt Jaks

17 May 2020
Unprompted review
EnigmaSoft SpyHunter logo

Reply from EnigmaSoft SpyHunter

Thank you for your review Mr Jaks. We are glad we could be of service and assist you. Please feel free to contact us if you need any assistance with SpyHunter.

Rated 5 out of 5 stars

A french customer highly impressed by SpyHunter5 !

Hi from France to all !

Last week my PC -a Microsoft Surface Pro 4 under Windows 10- has been seriously and suddendly infected by several serious malwares, and became totally unusable in no time.

The default Windows Defender software was totally ineffective to detect any problem. So i browsed google and tried a good dozen of antimalware or antivirus applications. And the magic occured: SpyHunter was the only one that could detect everything, and more over at first scan !

I purchased my full licence online so i could remove all infections immediatly, and 5 minutes later SpyHunter5 saved the day: my PC is now totally clean, like new.

As an ex software coder, i don't have gratefull enough to thank the development team and also the so professional, super reactive and adorable support team. Kudos to everyone, you all rock !

What would be my best advice if a PC user encounters any kind of problems ? Simple: don't loose your time to try other products, buy SpyHunter5 immediatly and say farewell to all infections. Kudos to the team, SpyHunter5 is the most impressive threats removal tool i ever tried !

Lionel, an enthousiast and so satisfied french customer.

12 May 2020
Unprompted review
EnigmaSoft SpyHunter logo

Reply from EnigmaSoft SpyHunter

Thank you for the review. Please do not hesitate to contact us if you have any questions as we are here to help you.

Rated 1 out of 5 stars

Customer Service is BAD

Program is great. Customer service sucks and they don't listen to complaints. I have renewed the program for 2 years automatically and they continue to take the renewal fee but the program states expires. I tried to get a refund, they stated no and stated my subscription expired in 2017, I sent them a receipt showing it was still good until May 2020. Don't waste your time with this company, they don't take there customers seriously and you will only pay and get ripped off.

30 April 2020
EnigmaSoft SpyHunter logo

Reply from EnigmaSoft SpyHunter

Hi Mr.Rike, I would like to resolve your issue. Can you please let me know what is that you wish to get that our customer service was not able to provide? Also my apologies for your experience. We want to make sure all if our customers are 100% satisfied.

Rated 5 out of 5 stars

Very good experience

I had big trouble with my computer: a chromium virus infected it.
The normal scan of spyhunter 5 couldn’t remove it.
I sent emails to the help support and get a answer very quikly ( in 5 minutes).
The advised me very well an took the time to really help me.

10 April 2020
Unprompted review
EnigmaSoft SpyHunter logo

Reply from EnigmaSoft SpyHunter

Mr. Bruno, thank you very much for the review and please know that we are here to help at anytime.

Rated 5 out of 5 stars

A piece of malware was detected by…

A piece of malware was detected by SpyHunter, but the program failed to remove it. I notified EnigmaSoft through their ticketing system. A solution was sent to me, but this did not work either. As a result an appointment was made for an EnigmaSoft engineer to remove it remotely. This was done, but it took a good deal of time and patience on the part of the engineer. A truly excellent service from EnigmaSoft. You can have every confidence in SpyHunter.

9 April 2020
Unprompted review
EnigmaSoft SpyHunter logo

Reply from EnigmaSoft SpyHunter

Thank you for the review Mr. Stoney. Please let us know if we can help at anytime. We are always here for you.

Rated 5 out of 5 stars

Been using SpyHunter for 4 years now…

Been using SpyHunter for 4 years now and it has only gotten better over the years! It saved me from reinstalling Windows on a couple of occasions. I highly recommend it!

8 April 2020
Unprompted review
EnigmaSoft SpyHunter logo

Reply from EnigmaSoft SpyHunter

Thank you for the review Mr. Paul. Please let us know if we can be of further assistance.

Rated 5 out of 5 stars

Good Support, Good Protection

I have been a customer for 2 years now using SpyHunter. Since I installed it, I have not gotten infected. Recently I had an issue updating and their support was super fast and nice. Thank you Enigma support. Highly recommended.

2 April 2020
Unprompted review
EnigmaSoft SpyHunter logo

Reply from EnigmaSoft SpyHunter

Thank you for the review. Please let us know if we can be of any help.

Rated 5 out of 5 stars

Good Program, easy to use and fixed my malware issue

I got infected with a malware called Nation Advantage Search. I tried several other products and they found a lot of stuff but not my issue. I came across SpyHunter doing a search online and downloaded it. They found the issue and fixed my problem. I think the price could be better but as long as they fix my issues, the price seems fair.

24 March 2020
Unprompted review
EnigmaSoft SpyHunter logo

Reply from EnigmaSoft SpyHunter

Thank you for the good review. Please let us know if we can help in anyway.

Rated 5 out of 5 stars

SpyHunter solved my Google Redirect Virus Problem

I just purchased Spyhunter.... I tried other solutions, including free software.... NOTHING WORKED! Spyhunter was the only program that removed my Google Redirect Virus issue.... My PC came up malware-free and booted up very fast..... SpyHunter did the job!

16 January 2018
Unprompted review
Rated 5 out of 5 stars

It's a good program and I think they are improving pretty fast too..

It's a good program, and I think they are improving pretty fast too. Been using it for about half year as the previous user.. looks like we were caught by the same marketing campaign.
Talking about the product.... Enigma's spy hunter works 100% when it comes to malware scraping and 99% in removing that malware.
However, I got a really smart worm which hid somewhere among bigger programs like photoshop or office suite.
We, together with other ethical hackers, tried to hunt it, we used 5 malware programs, and this one is still there in a system. After week Enigma's SpyHunter can find 3-15 various cookies and other malicious pop ad installs (nothing dangerous though), deletes them, but the seed, that rat, that stinky worm which is 1.4mb size and came to my windows exactly at 12:57 November 4th when I borrowed my lap for my dad like for only one day, that filthy malware is still there - unistallable..
All right all right, I already reinstalled windows a few weeks ago, and the problem was solved, spyhunter shows my laptop is clean af. That's why I thank for this tool - it works very well. I would rank this app together with such premium cybersec programs as NordVPN.
Next time my dad catches another worm - I will install and start using linux. That's a promise!

6 December 2017
Unprompted review
Rated 5 out of 5 stars

I've been using it for 5 month to …

I've been using it for 5 month to restrain one sneaky malware which I can't delete without reinstalling windows. Since I won't reinstall windows soon I do a regular weekly scan both with Spybot to delete every worm or tracking software that malware downloads. I would love if SpyHunter would permanently delete that small malware, however, I believe it's almost impossible since it has only 3mb of space and hides in the darkest places of my computer. Anyway, great program which also blocks every attempt to launch suspicious programs.

24 November 2017
Unprompted review
Rated 1 out of 5 stars

DON'T buy it!

I hope you are one of the vice guys that check the Companies before you are buying. I did not this time. After installation on my laptop (Win 10 updated) was so slow, so I figured installation problem. The SpyHunter was removed with some difficulties and the register cleaned. After re-installation the same problems occured. Then I read reports in Trustpilot and decided that there was no point in taking the problem further.

22 June 2015
Unprompted review
Rated 1 out of 5 stars

ENIGMA SOFTWARE ”THE MERCHANT OF VENICE”

I WROTE:
LS,
Maybe you remember, that when I bought ONE program (SpyHunter), you sold me two (plus RegHunter) !!
After contacting you and your proposal,to pay me back one, I behaved like a gentleman and accepted to keep both.
Now after 6 months you ask me to renew both programs, by paying again the full price!!!!!
Are you not ashamed for being so greedy, for asking for an update a price like that??
What is so special about your programs the you behave as ”THE MERCHANT OF VENICE” by Shakespeare!!
I am very disappointed.
MAY GOD HAVE MERCY WITH YOUR SOUL!!

4 August 2013
Unprompted review
Show reviews in all languages. (104 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look