UPDATE: review amended due to changed experience. Thank you to Courtney for getting in touch to investigate the matter, and to Shane for making amends - it’s greatly appreciated!! You were both incr... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Item had a whole in it. I wrote an email and asked for refund labels a d never got a reply. Update After my initial review, I was contacted by FA England and they apologised and sent another shirt... See more
Company replied
Everything was really great but one thing that disappointed me a little bit is that i bought the lionesses kit and they didn’t have any badges (euro winners badge nor we play strong, foundation badge)... See more
Recently ordered a t-shirt but it got cancelled so I received a 25% discount instead. I had trouble activating the discount but I was able to speak to someone who helped me amazing using an online cha... See more
Company details
Written by the company
The Official England Store is the best place to find official England football merchandise. Global shipping means you can have it delivered right to your door, anywhere in the world. Whether it’s a 2024 England National Team shirt to represent your team as they compete in Germany or a classic retro look from 1966 or 1996, you can find it here. We stock the full England Men’s kits, the Women’s Team kit as worn by the Lionesses, and official Nike training and lifestyle collections. With shirt personalisation, you can have an exact replica of the shirt worn by Harry Kane or Lucy Bronze, or even choose your own name and number instead. As well as match kit, exclusive England lifestyle collections are available with new ranges released throughout the year. There’s also our extensive range of accessories, gifts and souvenirs - suitable for men, women and kids. We strive to create the ultimate online shopping experience for England fans everywhere, so our dedicated and friendly customer service team are on hand to assist you with any queries. When you shop directly at the England Store, you are helping to fund grassroots football, up and down the country – so you can give a little back with every purchase. Fun Fact: The England National Team is one of only eight World teams to win the Cup.
Contact info
Touchet Hall Road, M24 2FL, Manchester, United Kingdom
- +44 (0)333 331 2080
- customer.services@englandstore.com
- www.englandstore.com
3.8
Great
704 reviews
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Very angry and upset.
Very angry and upset.
I bought a lioness 500 tshirt before they were sold out obviously. Checked the site earlier today and was processing my order. Got an email later saying getting a refund because it's out of stock. Will never buy from you again and you can keep your 25% off coupon
16 April 2026
Unprompted review
Reply from England Store
Hello Jo,
We’re very sorry that the Lioness 500 T-shirt you ordered is currently out of stock and that a refund had to be issued. We understand how disappointing this can be, especially after seeing that your order was already processing.
We truly appreciate your feedback and will be reviewing our inventory processes to help prevent situations like this in the future.
Our team has also reached out to you directly via email to provide further assistance and help in any way we can.
Sincerely, Crystal
New ladies England kit
Over priced. But I needed the women’s England top ready. It’s just a shame the prices are so high or I would buy more.
26 November 2025
Reply from England Store
Hi Stephen, Thank you for sharing your feedback, and I apologize for any inconvenience regarding your shopping experience. Our team strives to provide a great shopping experience with a wide range of items to select from and promotions. Kindly note that it is common for our team to run promotions for Fans to take advantage of limited-time deals. If there is anything else we can review for you, please do not hesitate to reach back out. Sincerely, Stacy
Items missing from order
I am currently in dispute with this company regarding a missing item from my delivery. The first thing I noticed is that this company has a lot of 1 star ratings on trust pilot which doesn’t bare well for my dispute.
I ordered 3 World Cup England shirts totalling £289 when the package arrived via Royal Mail the parcel was crudely sealed with sellotape, the inside glue seal still had its tape covering so was presumably poorly sealed at the warehouse when opened the lettered shirt was missing. I contacted England store straight away providing pictures and to be fair they contacted me straight away to say they would investigate it. 24hours later received the email to say a thorough investigation had taken place and the products were picked and packaged and dispatched without error and the courier had provided proof of delivery (picture) and there were no issues with the product in transit.
In the picture of proof of delivery you can clearly see the sellotape on the bottom of the picture, now I’m not one to speculate but I don’t think a thorough investigation was carried out!!
Anyways I’ve dropped this 1 star review as although the Customer service team were very helpful I don’t think this company truly honest when it says it carries out thorough investigations. I’ve asked them to review the case as they are currently saying they will not replace or refund the item.
I am a member of the ESTC and bought these items in good faith via their app so very disappointed.
9 April 2026
Unprompted review
Reply from England Store
Hello, thank you for your feedback. We understand your frustration with this situation. We strive to provide the best possible experience for our customers, and we appreciate you bringing this to our attention. I have just contacted you by email to resolve the issue you have encountered. We will be happy to assist you at any time. Sincerely, Joanna
Absolutely shocking
Absolutely shocking, ordered the new england mens kit 23rd march and still waiting now as it's been routed through belgium! Seems a long way of doing things and should have just bought it in person.
23 March 2026
Unprompted review
Reply from England Store
Hello Aaron, I’m very sorry for the delay with your order, I completely understand how frustrating this must be, especially since it should have reached you quite some time ago. I hope that my actions help find a satisfactory solution for you. I reviewed your order and followed up in a separate email regarding the efforts made today. Warm regards, Adrianna
Amazing quality and excellent service…
Amazing quality and excellent service thanks again.
1 April 2026
Ordered england shirt and paid for…
Ordered england shirt and paid for express delivery. Didn't arrive and being held at 'in transit'
No ability to speak to anyone or confirm. Days later still in transit
24 March 2026
Unprompted review
Reply from England Store
Hello, I am very sorry to hear that you had a bad experience with us. Please contact us by e-mail at customerfirst@fanatics.com with your order number so that we can resolve your problem as quickly as possible. We look forward to your feedback!
Joanna
I cannot actually believe the prices !
I cannot actually believe the prices !! How is a family suppose to celebrate the world cup together with new tops when for 4 of us it would cost £520 +.
Disgusted!!
25 March 2026
Unprompted review
Reply from England Store
Hello Paul, Thank you for reaching out. We appreciate your feedback and understand your frustration with the pricing. We know it's important for families to celebrate together, and we have passed your concerns regarding the pricing of our merchandise to the appropriate department for review. We do try to offer sales that change daily and will bounce from a percentage off the merchandise or free shipping. Please don't hesitate to reach back out to us if we can be of further assistance. Sincerely, Courtney
Total scam
Merchandise not recieved. Called multiple times before someone answered their phone. Refund not reieved. Total scam. DO NOT BUY FROM THEM
11 January 2026
Unprompted review
Reply from England Store
Hello, I am very sorry to hear that you had a bad experience with us. Please contact us by e-mail at customerfirst@fanatics.com with your order number so that we can resolve your problem as quickly as possible. We look forward to your feedback!
Joanna
Good experience
The shirt was amazing, but the production kept getting delayed. Once it shipped it was all good
1 September 2025
Parts missing from New Subbuteo set
The only positive I had with England Store is the helpful and friendly customer services. Other than that, I ordered the England Women's Subbuteo set in May to play for the first time at Christmas as a treat. As it was new and sealed I guessed nothing could be wrong with it. When I opened it on Christmas day the goal bases were missing. I contacted them about this and explained the delay in informing them of the problem and he said he wished he could help but that as it was after the returns period he could not. As this was not a typical return due to changing my mind, wrong sized clothing or similar I expected them to be able to help as it was not something I had done wrong. They did not even offer to contact the supplier or manufacturer to see if they could send them the parts to rectify the situation. I believe if a product arrives new and sealed with a problem that you should have any time to fix the situation, or at least a year.
21 May 2025
Reply from England Store
Hi Charlie,
I am very sorry you had some issues regarding your recent order. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
Delivery updates were constant and very…
Delivery updates were constant and very helpful. Products were in perfect condition. Fantastic all around.
18 November 2025
Rip-off postage costs
We all know that replica football kits are extortionate but I feel ripped off by the England Store. My daughter desperately wanted a Lucy Bronze shirt for Xmas so I came to the England store to buy one. She's 11 years old, so I ordered a large - it was enormous, so I went back and ordered a medium. So on top-off the already ridiculous price tag I've paid 2 x £4.99 postage for a t-shirt. Then I'm asked to pay for the return postage as well! And to add insult to injury I now see that Nike are sellling hte same shirts at a discount.
18 December 2025
Unprompted review
Reply from England Store
Hello Emily, thank you so much for taking the time to share your experience with us. I’m truly sorry to hear that the item didn’t work out for you. We completely understand how disappointing it can be when something you were looking forward to doesn’t meet expectations.
I’d like to reassure you that the shipping cost you paid when receiving the item will be fully refunded as soon as we receive your return. Regarding pricing, please note that the England Store operates independently from Nike’s retail channels, so promotions or discounts available elsewhere may not always be reflected on our website.
Thank you again for your honest feedback, we truly appreciate it. I sincerely hope you’ll give us another opportunity to provide you with the excellent service you deserve. I’ve reviewed your order and have also followed up with you in a separate email regarding the actions taken today.
Warm regards,
Adrianna
Great products at a very good price
Great products at a very good price. Delivery on time too.
1 October 2025
lionesses shirt
Ordered a lionesses top for my granddaughter for Christmas came within a couple of days was perfect fit and looks great with the Euro 2025 sheild on the front
20 November 2025
ABOUT ALL MY LATEST PRODUCTS FROM THE ENGLAND STORE
WHEN I MADE SOME RECENT PURCHASES FROM THE ENGLAND STORE I WAS VERY PLEASED WITH ALL THE ITEMS THAT I RECIEVED ALL THE PRODUCTS WERE ALL VERY GOOD QUALITY.
1 December 2025
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