energyperformancecertificates.co.uk Reviews 

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Dear Fiona,

Firstly, I would like to sincerely apologise for the experience you have received. This is absolutely not the level of service we aim to provide, and I completely understand how frustrating and inconvenient it must have been to have your original appointment missed and then receive such short notice for the replacement appointment.

We appreciate that your time is valuable, and we should have communicated much better throughout the process. Whilst I am pleased to hear that the second assessor was able to complete the EPC successfully, I am very sorry that the overall experience did not meet the standard you quite rightly expected from us.

I have also emailed you directly so I can look into this further and understand exactly what happened with the original appointment and the communication provided, allowing us to address this properly and ensure this is reviewed internally.

Please accept my sincere apologies again for the inconvenience and frustration caused. We truly appreciate your feedback, as it helps us identify where we need to improve and ensure we provide the reliable, professional service our customers deserve.

Kind regards,

Hayley Seymour
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Aug 3, 2026

Hi Lionel,

I’m so sorry to hear about your experience with us, and I completely understand your frustration. I’m particularly concerned to hear that the report contains incorrect information regarding your meter, as well as your concerns around the assessment itself.

We absolutely should have responded to your email much sooner, and I’m genuinely sorry that you’ve been left waiting. This is not the level of service we aim to provide, and I completely appreciate how frustrating it must be, especially after having already raised concerns regarding the report.

I’ve emailed you directly so that we can look into everything properly, review the assessment and get the issues addressed for you as quickly as possible. We really do want the opportunity to put this right and restore your confidence in us.

Once again, Lionel, I’m so sorry for the frustration and inconvenience caused. We genuinely appreciate you bringing this to our attention.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us such a wonderful 5-star review.

We are absolutely delighted to hear that you had such a positive experience from start to finish. It is fantastic to know that you found the booking process quick and easy, our communication helpful, and that your assessor provided a professional and friendly service.

We always aim to make the EPC process as smooth, efficient, and stress-free as possible, so we are really pleased to hear that everything was completed promptly and met your expectations.

Your kind words and recommendation mean a great deal to our team, and we truly appreciate you choosing us.

Thank you again for your support.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Updated Jul 31, 2026

Thank you for taking the time to update your review and for giving us the opportunity to put this right.

Firstly, I would like to sincerely thank you for your understanding and for recognising the steps we have taken to address your concerns. We completely appreciate your frustration regarding the initial delay, the missed appointment, and the lack of communication from the original contractor. This is not the level of service we expect to provide, and we are genuinely sorry for the inconvenience and disappointment caused.

We are, however, really pleased to hear that Steve provided the level of service we aim for. Thank you for highlighting that he was prompt, professional, and communicated well throughout the process. We will be sure to share your kind feedback with Steve, as it is always appreciated when our field workers are recognised for providing a great customer experience.

Thank you also for acknowledging our response and the goodwill gesture provided. We truly appreciate you taking the time to amend your review following our efforts to resolve the matter.

If there is anything further we can do to assist or anything else we can do to help improve your experience, please do not hesitate to contact us directly at info@propcert.co.uk and we will be more than happy to help.

Your feedback is extremely valuable to us, and we will continue working to improve our processes and ensure our customers receive the reliable and professional service they deserve from the outset.

Thank you again for your patience and understanding.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us your feedback.

We are really pleased to hear that you found our service flexible and that we were able to provide a quick turnaround for you.

We always aim to make the process as simple, efficient, and convenient as possible for our customers, so it is fantastic to hear that we were able to meet your expectations.

Thank you again for choosing us and for sharing your experience. We really appreciate your support.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 30, 2026

Firstly, I would like to sincerely apologise for the delays you have experienced with your EPC certificates. I completely understand your frustration, especially after placing five orders and still having two certificates outstanding over a week later.

Please accept my sincere apologies for the inconvenience and disappointment this has caused. This is not the level of service we aim to provide, and we appreciate how frustrating it is to be waiting for certificates that you need.

I have looked into your orders, and I can confirm that the two remaining certificates are being treated as a priority and are being progressed as soon as possible. A member of our Customer Service Team has also been liaising with you directly, has taken ownership of these orders, and is actively following up to ensure all necessary action is taken.

I am truly sorry for the delays you have experienced and appreciate your patience while we work to get these completed.

If there is anything further we can do to assist or if you have any additional concerns, please do not hesitate to contact us at info@propcert.co.uk and we will be happy to help.

Thank you again for your patience, and please accept our apologies.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us such lovely feedback.

We are delighted to hear that you had such a positive experience with our electrician and that they carried out the work in a courteous, tidy, and professional manner.

Providing a friendly and respectful service, while ensuring work is completed to a high standard, is extremely important to us, so it is wonderful to hear that this was reflected during your appointment.

We will be sure to share your kind comments with the team member involved, as feedback like this is always greatly appreciated.

Thank you again for choosing us and for your support.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us your feedback.

We are delighted to hear that you found our service easy to contact, prompt, and efficient. We always aim to make the process as straightforward and hassle-free as possible for our customers, so it is fantastic to know that we achieved this for you.

Thank you also for your recommendation — we truly appreciate your support and are grateful that you chose us.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us such a fantastic review.

We are delighted to hear that James and the team went above and beyond to help resolve the issue for you. We really appreciate your kind words and are pleased that they were able to return, investigate the problem, and get everything sorted for you.

We understand how important it is to provide support even after an appointment has been completed, and it is great to hear that the team handled this professionally and efficiently, regardless of the cause of the issue.

We will be sure to share your lovely feedback with James and the team, as comments like this are always appreciated.

Thank you again for your support and for choosing us.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave us your feedback.

We are delighted to hear that your EPC assessment went smoothly and that our assessor arrived on time, was polite, efficient, and professional throughout the appointment.

We always aim to provide a reliable and hassle-free service for our customers, so it is fantastic to hear that your experience reflected this.

Thank you again for choosing us and for your kind words. We really appreciate your support.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 31, 2026

Thank you so much for taking the time to leave your feedback.

We are really pleased to hear that everything went through as planned, and we truly appreciate your kind comments. We are sorry, however, that the booking process did not fully meet your expectations and that this prevented your experience from being a 5-star one.

We always aim to make the process as smooth and straightforward as possible, so we are disappointed to hear that there was an element that could have been handled better.

If there is anything further we can do to improve your experience or assist in any way, please do not hesitate to contact our team directly at info@propcert.co.uk and we will be more than happy to help.

Thank you again for your feedback and for choosing us. We really appreciate your support.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 30, 2026

Firstly, I would like to sincerely apologise for the experience you have had with us. I am extremely sorry that the incorrect report was sent to you, especially after you had already made us aware that the property details were incorrect beforehand.

I completely understand how frustrating and disappointing this must have been, and I am truly sorry for the inconvenience and additional concern this caused. This is not the level of service we aim to provide, and we appreciate that this should have been handled correctly from the outset.

I have looked into this, and I can confirm that the correct report has now been sent to you today. I will also ensure this is reviewed internally so we can understand what went wrong and help prevent this from happening again.

Please accept my sincerest apologies once again for the inconvenience caused. If there is anything further we can do to assist or if you have any further questions, please do not hesitate to contact us and we will be more than happy to help.

Kind regards,

Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 28, 2026

Hi,

Thank you so much for your 5-star review. We really appreciate your kind feedback and are delighted to hear you received very good service from PropCert.

We always aim to provide a smooth, efficient, and professional experience for our customers, so it’s great to know we met your expectations.

If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 28, 2026

Hi,

Thank you so much for your 5-star review. We really appreciate your kind feedback and are delighted to hear you had a positive experience with PropCert.

It’s great to hear that our engineer was helpful and efficient. We’ll be sure to pass your lovely comments on to the team member involved.

If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 28, 2026

Thank you for your 5-star review!

We really appreciate you taking the time to share your feedback and we are delighted to hear that Ali provided such a professional service.

It is great to know that he was able to answer your technical questions promptly and provide the support you needed. We will be sure to pass your kind comments on to Ali.

Thank you again for choosing PropCert — we truly appreciate your feedback.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 28, 2026

Thank you for your 5-star review!

We really appreciate you taking the time to share your feedback. We are delighted to hear that you were happy with the service provided and that we were able to do a great job for you.

Thank you again for choosing PropCert — we truly appreciate your support and kind words.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 27, 2026

Thank you so much for taking the time to leave us a 5-star review. We really appreciate your kind feedback and are pleased to hear that your experience with PropCert was positive.

It’s great to know that communication was clear throughout and that your EPC was completed quickly, with your certificate issued promptly. We always aim to provide an efficient and hassle-free service, so we’re delighted we were able to meet your expectations.

Thank you again for choosing PropCert. If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk and we’ll be more than happy to help.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 27, 2026

Thank you so much for taking the time to leave us a 5-star review. We really appreciate your kind feedback and are delighted to hear that you had such a positive experience with PropCert.

It’s wonderful to hear that the person carrying out your service was helpful, took the time to explain everything clearly, and provided a courteous and professional experience. We’ll be sure to pass your lovely comments on to the team member involved.

We always aim to make the process as smooth and straightforward as possible for our customers, so it’s great to know this was reflected in your experience.

Thank you again for choosing PropCert. If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk and we’ll be more than happy to help.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 27, 2026

Thank you so much for your lovely 5-star review. We really appreciate your kind feedback and are delighted to hear you had a positive experience with PropCert.

We’ll be sure to pass your comments on to the team. If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.

Kind regards,
Hayley
Customer Service Manager

Reply from energyperformancecertificates.co.uk

Jul 27, 2026

Thank you so much for your lovely 5-star review. We really appreciate your kind feedback and are delighted to hear you had a positive experience with PropCert.

We’ll be sure to pass your comments on to the team. If there is ever anything else we can assist you with, please don’t hesitate to contact us at info@propcert.co.uk.

Kind regards,
Hayley
Customer Service Manager