Energy Ombudsman Reviews 

All very straightforward and more or less easily done. Dean my investigator was excellent explained everything and especially the outcome.

The response and helpfulness of the staff is amazing although the initial information is a little difficult to get into the form using a smartphone.
I was very pleased with the service however.

Very helpful knowledgeable and showed great respect for a very difficult situation.

I found the Energy Ombudsman process frustrating and largely unhelpful. Despite recognising that there was a failure in billing transparency, I felt the overall decision placed too much responsibility on the customer and did not properly address the wider issues. It often felt like the process was working more in favour of the energy company than the consumer. Definitely not the independent resolution service I expected.

Absolutely crap service in my opinion I wouldn't recommend them. I was awarded £150 compensation and then I found it after I accepted it it was going to the network which is octopus energy which I really was cross about because that bill is in dispute until yesterday which have now managed to swear I would octopus but the Ombudsman didn't actually care I couldn't read the details because I'm dyslexic. And as I said I would never use the Ombudsman again not the energy one. I know they did put it would go to the network but in my opinion that was not clearly displayed.

It would have been better if the Ombudsman had asked me if the corrective work done by EDF was completed satisfactorily.
I have experienced nine months of frustration with EDF over faulty smart meters, they visited on the 15th September and presumed everything was fixed but it isn't

Total waste of time.Would not recommend anyone going to them.Did nothing to help me except cause more stress.
Gave extension after extension to EDF and now been told "its fixed".
They gave EDF five extensions and just kept telling me it wasn't EDF'S fault.

The case officer grasped the issue quickly and accurately. He explained the process clearly. Each step was clearly signposted and reached well within timescales.

I found them to be very friendly, polite and professional at all levels of the investigation and remained completely neutral.

Nick Waters is one of the most decent, most thorough, empathetic and professional people with whom I have ever had the pleasure of communicating; I really hope his bosses at the Energy Ombudsman recognise precisely what an asset they have in this individual. All in all, a very happy and easy experience dealing with the Energy Ombudsman - and I'm very pleased I approached them: thank you very much!

I found the Ombudsman service nothing to be scared of,
or to be nervous about using.
If you tell the truth and the Ombudsman feels you have
a case which deserves looking into, you will be welcomed and given an explanation about the next stage.
The outcome will depend on the evidence produced,
and final verdict will be unbiased.

Went through the process with them

Utilita broke the law by not notifying me of their intention to attend my house with a warrant
even though the law says they have to

Appantly the letter saying they are going to court for the warrant is enough

absolute dreadful ! ... Would not recommend them at all

Further action to follow

Unfortunately people think that the ombudsman will be able to help them. But the truth is they don’t really have any power when it comes to the energy companies. To be fair the service is a total waste of time. I was awarded compensation with no sign of it at all. So really what is the point. When it comes to energy disputes your on your own.

Poor level of communication and a failure to understand the complaint. In the end the matter was resolved but took longer than necessary due to a failure by the ombudsman agent to fully understand the nature of the dispute.

we were kept up to date with progress and advised of the findings and outcome in a constructive manner.

My case officer was extremely helpful and communicative, explaining clearly every step of the process.

I am really impressed by the very efficient and helpful way my complaint was handled. I did not get everything I wanted but the process was fair and my case handler outstandingly good.

I am still awaiting the outcome of my case, so I cannot yet comment on the final decision or whether my complaint has been upheld. However, my experience of the process so far has been positive.The case handler has communicated with me by email, which is my preferred method of communication. Frequent phone calls and missed calls can be stressful for me, so I appreciated this approach. The process and next steps were explained clearly, and I felt able to engage with the case at my own pace.As someone with Irlen Syndrome, accessibility is important to me, and there is still room for improvement in some areas of the online experience. However, I have found the communication professional and respectful so far.I will reserve judgment on the overall outcome until the investigation is complete.

The caseworkers were brilliant.

Holding a gun to my head like a B-movie gangster, the Ombudsman offered a final solution to my complaint; a take it or leave it statement that handed Scottish Power a free hit to mark their own homework and for me to shut up and scuttle away. The final decision included information, clearly private, but from an individual that was not me and bore no relation to the content of my case. In spite of Scottish power continuing to harass me after the ombudsman's decision (They requested I contact customer service to resolve an outstanding debt of 13p. Yes... 13p!!!), this is of no interest to the Ombudsman and they simply want to close the case and for me to move on, whether dissatisfied or not. If such treatment were to be dealt out to an elderly person unable to navigate the online muddle, or a mentally unstable person unable to deal with the ignorance of the correspondence, people could potentially die.