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Energie Fitness - Chelmsley Wood Reviews 114

TrustScore 3.5 out of 5

3.5

5/9 West The Mall, Chelmsley Wood Shopping Centre, B37 5TT Birmingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff are friendly and always helpful. The pricing is transparent and competitive. The facilities are clean, beyond adequate and the equipment is always working. I can honestly say this is the bes... See more

Rated 5 out of 5 stars

My first ever gym I've been too, and I love it, the staff are great and very helpful and it's a very friendly environment. The equipment is good for beginners to body builders.

Rated 5 out of 5 stars

A very good gym its got everything I need to do a full workout excellent staff it's clean and well kept and it's open 24/7 .. definitely give it 5 stars..

Rated 3 out of 5 stars

Great price but facilities are really lacking. Men's toilets are always filthy. The "security" door is broken. Lockers are taken leaving nowhere to put your gear even when the gym is empty.

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • 5/9 West The Mall, Chelmsley Wood Shopping Centre, B37 5TT, Birmingham, United Kingdom

3.5

Average

TrustScore 3.5 out of 5

114 reviews

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Rated 1 out of 5 stars

Ok I start back last year and at first…

Ok I start back last year and at first I was work hard I also pain the extra for personal trainer. I had the trainer every so often but mainly I was working on my own. Then all of a sudden we had email telling me that the place is shutting down. Why I saw every time I was in there the where a lot of people coming and training. Then I’ve been told that the management was not paying the landlord what was going on was myself and other taking for fools. I have now cancel my membership I am totally shocked I was also going there too to help with my anxiety because I found it helped not happy one bit

22 February 2024
Unprompted review
Energie Fitness - Chelmsley Wood logo

Reply from Energie Fitness - Chelmsley Wood

Hey Jason,

I hope you're well.

We're really sorry that your énergie Fitness gym has closed down and we are just as disappointed. We want to assure you that we did everything we could to keep the gym open but unfortunately, there was nothing we could do. We hope you can find a new gym to help you reach your goals.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

Great gym

Great gym, friendly helpful staff. Clean and with a great selection of equipment to use and classes to join.

14 July 2023
Unprompted review
Rated 3 out of 5 stars

Great price but facilities are really…

Great price but facilities are really lacking.

Men's toilets are always filthy.
The "security" door is broken.
Lockers are taken leaving nowhere to put your gear even when the gym is empty.

22 December 2023
Energie Fitness - Chelmsley Wood logo

Reply from Energie Fitness - Chelmsley Wood

Hey there,

I hope you're well.

We appreciate that there are certain aspects of our gym that could be improved and your feedback will certainly help us to deliver the perfect fitness experience. We also appreciate the kind words you have left and will continue to deliver on those fronts.

Thanks again for taking the time to leave a review, it really helps us.

Have a great day,
énergie Fitness Central Team

Rated 1 out of 5 stars

Too expensive

22 December 2023
Energie Fitness - Chelmsley Wood logo

Reply from Energie Fitness - Chelmsley Wood

Hi there,

I hope you're well.

We're sorry to hear that you're unhappy with the price of the memberships within you're énergie Fitness gym. We believe our prices are competitive and we do our best to deliver the highest quality equipment and customer service. Nevertheless, we really appreciate your feedback and will certainly take it into account.

Best wishes,
énergie Fitness Central Team

Rated 1 out of 5 stars

don’t get a membership they will rob u

so i first joined i asked for a pay as you go yet they put a direct debit so when i went into my bank one month there wasn’t even enough for my food shop as they charge u extra for being late on a direct debit *That i never asked forrrr* and now there trying to charge me another £20 for being late on a payment absolutely ridiculous don’t recommend

29 August 2023
Unprompted review
Energie Fitness - Chelmsley Wood logo

Reply from Energie Fitness - Chelmsley Wood

Hey Dylan,

I hope you're well.

We at énergie Fitness are very sorry to hear you are unhappy with some of the payments that you have incurred throughout your membership. We assure you that all fees are clearly stated in your membership T & C's however, if you feel this is incorrect please contact your énergie gym immediately. We sincerely hope this query can be resolved asap.

Thanks for leaving feedback, we always appreciate it!

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

My first ever gym I've been too

My first ever gym I've been too, and I love it, the staff are great and very helpful and it's a very friendly environment. The equipment is good for beginners to body builders.

9 July 2023
Unprompted review
Rated 5 out of 5 stars

Best Gym in 17 years

The staff are friendly and always helpful. The pricing is transparent and competitive. The facilities are clean, beyond adequate and the equipment is always working. I can honestly say this is the best gym I’ve been to and I have been to many gyms in many different cities around the UK including some of the most expensive ones. Énergie Fitness Chelmsley Wood wins over all of them. I highly recommend this gym to anyone:

27 April 2023
Rated 1 out of 5 stars

No lockers

Getting really fed up with having no lockers available when attending the gym. Have mentioned this to staff many times and nothing is done. Have also complained via email with no reply. Have been told by a male friend the mens changing room is the same. Think it's time to find a new gym.

31 March 2023
Unprompted review
Energie Fitness - Chelmsley Wood logo

Reply from Energie Fitness - Chelmsley Wood

Hi Jemma,

I hope you're well.

We're very sorry to hear that the facilities in your énergie gym are not up to a satisfactory level. We at énergie are always trying to create a warm and welcoming space for our members and it seems we have fallen short on this occasion and hope to improve in the near future. Please speak to a member of staff regarding any of your concerns and they will be happy to assist.

Thanks for leaving feedback, we really appreciate it.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

A very good gym open 24/7

A very good gym its got everything I need to do a full workout excellent staff it's clean and well kept and it's open 24/7 .. definitely give it 5 stars..

17 January 2023
Unprompted review
Rated 1 out of 5 stars

No showers for 3+ years

Excellent gym, but prices went up to provide 24hr service (that is not to everyone's needs). Showers have been either broken, closed or unusable for over 3 years. Screen doors leak, no shower heads, shower trays in disgusting state and often cold.

1 November 2022
Unprompted review
Energie Fitness - Chelmsley Wood logo

Reply from Energie Fitness - Chelmsley Wood

Hi JK,

I hope you're well.

We're really sorry to hear that there are certain areas of your énergie Fitness experience that have not been up to scratch. We aim to create an environment in our gyms that motivates our members to reach their goals. Please speak to a member of staff about your concerns and they will be more than happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,
énergie Fitness Central Team

Rated 1 out of 5 stars

Since I wrote my first review back in…

Since I wrote my first review back in Feb 2020 and energie have just replied to my review I feel it important to highlight issues that stopped all 5 members of the family going to this gym. The gym was always a mess with weights everywhere. Never see the manager, they never respond in a timely manner to messages of emails. They recently went 24hr access but the shopping centre stopped it and they upped the price because of the 24hr access.
The staff consists of a cleaner come staff member who is absolutely brilliant but runs around like a mad woman because of the lack of staff.
We as a family loved this gym and the atmosphere , not now we moved to the gym group its cleaner well staffed loads of equipment and 24hr access for less than I payed at energie...

20 July 2022
Unprompted review
Energie Fitness - Chelmsley Wood logo

Reply from Energie Fitness - Chelmsley Wood

Hi Ian,

I hope you're well.

We're really sorry to hear that you and your family had to end your énergie Fitness memberships due to the dissatisfaction you faced with regards to the opening times and cleanliness of the gym itself. We would like to think we have since improved our service and hope we can one day win your trust back.

Thanks for taking the time to leave us feedback, we really appreciate it.

Best wishes,

énergie Fitness Central Team

Rated 4 out of 5 stars

Decent gym

Decent gym, staff are friendly, more easy access with the 24/7 hours now. My only negative is there are hardly any working lockers in the female changing rooms, there are a decent amount of lockers but only about 5 or 6 are working/available and as I go from work I carry a rather large bag which I couldn't leave by the machines on the gym floor if there are none available when I visit

25 May 2022
Unprompted review
Rated 3 out of 5 stars

Not as good as it used to be.

Lots has changed since i joined in 2019. Staff hardly there since moving to 24 hour opening. No lockers available in ladies changing room.

25 May 2022
Unprompted review
Energie Fitness - Chelmsley Wood logo

Reply from Energie Fitness - Chelmsley Wood

Hey Jem,

Thanks for taking the time to leave a review. We're sorry to hear you have not been wholly satisfied with your énergie Fitness experience so far and for that we can only apologise and hope to make it up to you in the near future. With regards to the facilties, if you have any suggestions for improvement please raise this with a member of staff.

Best wishes,

énergie Fitness Central Team

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