Old equipment but a lovely owned gym and good membership prices. Everyone member is lovely and Aaron, Dan, Kia and Murray are always super helpful, friendly and knowledgeable. I love the monthly cha... See more
Location
Switch locationBuilding 2, Westgate House, TW8 0GN Brentford, GB
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See what reviewers are saying
Been going here a few years now and yes its small but has what I need with a chilled atmosphere, is well maintained and well priced with the bonus of free parking. The staff are friendly and always wi... See more
The gym is a good offer at the promotional price of £17 per month however, after the 2 months offer is up £35 per month is slightly high for what is being offered. The changing rooms are a little shab... See more
Company replied
Ticks all the boxes for me. Good value membership options, friendly staff, well maintained and clean equipment, Good range of cardio, resistance and weights. Joined just 2 weeks ago, looking forw... See more
Company details
Written by the company
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Written by the company
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Contact info
Building 2, Westgate House, TW8 0GN, Brentford, United Kingdom
3.5
Average
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 21% of negative reviews
Typically replies within 2 weeks
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Terrible WiFi & inadequate paper towels
I've become a member for 2 months while my gym at work is being renovated - although I'd say Energie is inferior to that before it closed for a facelift! The equipment is adequate but not as good as what I'm used to - though the Stride machine is great. Unfortunately the WiFi is so bad that I have to disconnect and rely on using data on my phone. Otherwise, I can only play 5-10 seconds of music before it pauses and buffers! Aside from the fact I'd rather not use my data, there are areas of the gym that have a very low signal.
I've made 7-8 visits in the last 2 weeks and had to ask staff on 2 occasions to replenish the paper towels. You'd think with Covid and the expectation of members to clean equipment after use that wouldn't be happening!
6 August 2021
Reply from Energie Fitness - Brentford
Hi John
Thanks very much for leaving your thoughts, it always helps us to improve. I'm very sorry to hear that the Wi-Fi in the Brentford club is frustrating you and I will be passing these comments on to them to see if we find a solution to this issue.
With regards to your issue on paper towels I will also be passing these comments on, we as a company try our hardest to be as COVID safe as possible and clearly in this case we have failed but will try to do better in the future.
If you have any more queries or comments feel free to reach out at communications@energiecentral.com. Thanks again for the feedback.
Best Wishes
Dan
I joined the gym only and specifically…
I joined the gym only and specifically for one leg machine at Brentford gym, but that leg machine is broken..! Not much point for me to pay for a sick machine
30 July 2021
Reply from Energie Fitness - Brentford
Hi Yoli,
I hope you're well.
We at énergie Fitness are that you are enjoying the gym however, based of your review it sounds like there are a few thing we could improve. Please run any suggestion you may have by a member of staff and they will be more than happy to listen.
Thanks for leaving a review, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Brentford
Hi Stephen,
Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.
Thanks again,
énergie Fitness Central Team
Reply from Energie Fitness - Brentford
Hi Mrs Gill,
Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.
Thanks again for leaving a review, it's really important to us to hear what our members think.
Have a great day,
énergie Fitness Central Team
Would highly recommend!
Spacious gym with great facilities and super friendly staff. I always feel comfortable and confident when working out at this gym.
- Would highly recommend!
20 June 2021
Reply from Energie Fitness - Brentford
Hey RC,
Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.
Thanks again for leaving a review, it's really important to us to hear what our members think.
Have a great day,
énergie Fitness Central Team
Great gym
The equipment is cleaned down regularly by staff and users. The staff are super friendly, very helpful as well as the members being nice and welcoming. Great gym, can’t fault it
18 June 2021
Reply from Energie Fitness - Brentford
Hi Malika,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
One of the best places around the London
I love the atmosphere, and the coaches are very friendly and respectful.
I’m highly recommend it to anyone.
18 June 2021
Reply from Energie Fitness - Brentford
Hi Shouresh,
Wow! Thank you so much for leaving such positive feedback for us. Our team members love to hear when they've done a great job, it's what drives them to keep on delivering a great service.
Thanks again for leaving a review, it's really important to us to hear what our members think.
Have a great day,
énergie Fitness Central Team
Wonderful friendly place
Wonderful friendly place, clinically clean (after each person the equipment is sanitised) and very helpful staff! Thank you for motivating me to improve my fitness!
18 June 2021
Reply from Energie Fitness - Brentford
Hey Svetlana,
Thanks for your great review of our gym. We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.
Our trainer works hard to make sure members enjoy every minute of their workout so I’ll be sure to pass your kind words on to them.
Thanks again, and we hope to see you again soon!
énergie Fitness Central Team
Excellent work.
13 June 2021
Reply from Energie Fitness - Brentford
Hey John,
Thanks for your great review of our gym. We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.
Our trainer works hard to make sure members enjoy every minute of their workout so I’ll be sure to pass your kind words on to them.
Thanks again, and we hope to see you again soon!
énergie Fitness Central Team
Welcoming and effective gym
Plenty of exercise equipment. Good covid safety measures. Very friendly staff.
4 June 2021
Reply from Energie Fitness - Brentford
Hey Ehud,
Really glad to hear that you're happy with your énergie Fitness experience and hope to continue to deliver the top-notch service you deserve. However, we are always trying to improve so if you have any comments or suggestions please run it by a member of staff.
Thanks for leaving a review, it's really important to us to hear feedback from our valued members.
Have a great day,
énergie Fitness Central Team
Tidy practical and convenient place.
2 June 2021
Reply from Energie Fitness - Brentford
Hi Ralf,
Really appreciate you taking the time to leave such positive feedback for us, it's great to hear what our members think. We hope we can continue to deliver a stellar service and to see you in the gym again soon.
Thanks again,
énergie Fitness Central Team
Really nice gym
14 May 2021
Reply from Energie Fitness - Brentford
Hi Wazhma,
I hope you're well.
We at énergie Fitness are so glad to hear you're enjoying your health and fitness experience with us. We're always trying to improve so if you have any ideas please feel free to speak to a member of staff and they will be more than happy to listen to your suggestions.
Thanks for taking the time to leave us feedback.
Best wishes,
énergie Fitness Central Team
Reply from Energie Fitness - Brentford
Hey Stephanie,
Thanks for your great review of our gym. We love hearing from happy members and it’s truly rewarding to hear that we’ve made a positive difference to you on your fitness journey.
Our trainer works hard to make sure members enjoy every minute of their workout so I’ll be sure to pass your kind words on to them.
Thanks again, and we hope to see you again soon!
énergie Fitness Central Team
Reply from Energie Fitness - Brentford
Hi Louis,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
Professionals staff,clean gym and good…
Professionals staff,clean gym and good parking spaces
23 April 2021
Reply from Energie Fitness - Brentford
Hi Bela,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
This club is lovely and I cannot wait…
This club is lovely and I cannot wait until it reopens!
22 March 2021
Reply from Energie Fitness - Brentford
Hi Sharon,
I hope you're well.
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We hope we can continue to deliver an amazing member experience.
Best wishes,
énergie Fitness Central Team
Hard to book an online class
The booking process changed meaning I could no longer book through the app because none of the links worked. Booked an online class through your website and didn’t receive the link to Zoom at all.
22 March 2021
Reply from Energie Fitness - Brentford
Hey Kathryn
I am sorry to hear you have been frustrtated with the booking process when trying to book onto an online class. This is not reaching the high standard of customer service that we strive for at énergie Fitness and I apologise. I can announce that a new énergie Fitness app will be launching very soon and this should address some of your issues. Thank you for taking the time to leave a review, it really does help.
Best Wishes
Dan
énergie Fitness Central Team
énergie Fitness Online has kept me sane…
énergie Fitness Online has kept me sane during the lockdown! I highly recommend to everyone!
15 March 2021
Reply from Energie Fitness - Brentford
Hey Amy,
We really appreciate you taking the time to leave us a review, it's really important to for us to hear your feedback.
Thanks ever so much for your kind words, it's what drives our trainers to deliver a top-notch experience. We're always looking to improve so if you have any suggestions please let your club know.
Thanks again,
énergie Fitness Central Team
Great place to work out.
I've only been a few times because of covid but every time I've been I've enjoyed my experience. It's a very chill gym and all the staff seem friendly.
31 December 2020
Reply from Energie Fitness - Brentford
Hi Vicki,
We are so happy to hear that our team members are delivering the top-notch health and fitness experience we hope to provide to every member that walks through our gym doors.
Thank you for taking the time to leave a review, we really appreciate your kind words.
Have a great day,
énergie Fitness Central Team
Even though the gym is closed due to…
Even though the gym is closed due to the pandemic and we have both mutualy agreedto a holiday payment period till things get back to reality ,energiefitness are still taking funds from my account ,they clearly have no morals or consideration for there clients.
30 December 2020
Reply from Energie Fitness - Brentford
Hi Gerrard
I am sorry to hear that you have been frustrated with some of the charges to your account. Please contact the club your membership is associated with directly and they will be able to assist you with any issues you may have. We at énergie Fitness sincerely hope that a solution can be found.
Thank you for taking the time to leave your thoughts, we are always trying to improve our service.
Kind regards,
énergie Fitness Central Team
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