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Energie Fitness - Acton Reviews 57

TrustScore 3.5 out of 5

3.6

Unit A & B, Joyce Court Bollo Bridge Road, W3 8DR Acton, London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very well-furnished and clean gym. It has all the necessary machines and free weights needed for a proper training. Besides, staff is always very kind and welcoming :)

Rated 3 out of 5 stars

It's a nice gym, and really convenient for us, due to the proximity to our flat, but it's still missing several equipments to allow us to have a complete workout, like: - Adductor/abductor - P... See more

Company replied

Rated 5 out of 5 stars

In love with the gym! Very well equipped and most training machines are gentle and easy to use. The staff are very lovely and always prompt to assist or support if you need 😍 I had a free training wi... See more

Rated 1 out of 5 stars

Very sad and something all members should be aware off - If you are unwell and freeze your membership , New Energy Winchester will leave it six months before informing you and then send Debt Collecto... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Unit A & B, Joyce Court Bollo Bridge Road, W3 8DR, Acton, London, United Kingdom

3.6

Average

TrustScore 3.5 out of 5

57 reviews

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Rated 5 out of 5 stars

I love Energie Fitness…!!!

I recently joined Energie Fitness Acton, and I am loving it! Great equipment, members of staff are very nice and helpful. Not too big, not too small, very clean. only down aspect: it needs more dispensers to clean machines before and after use.
I definitly recommend this gym!

8 December 2023
Rated 3 out of 5 stars

Small gym

It’s a small gym with a lot of kit. Most of which is good quality. There are just two weight stands so plates are always a mess and stacked up on the machines. The polite signed to put weights away are pretty useless if there is nowhere to tidy the weights too.
There is a SINGLE fan in the whole gym so it’s sweaty at best. I don’t know how people run on the treadmills. The air filter system is nowhere near powerful enough.
There are no paper towels to wipe up sweat and no one is encouraged to bring towels of their own.
Overall, it’s cheap, small but has what I need even if it’s not a great experience.

10 November 2023
Energie Fitness - Acton logo

Reply from Energie Fitness - Acton

Hey there,

I hope you're well.

We appreciate that there are certain aspects of our gym that could be improved and your feedback will certainly help us to deliver the perfect fitness experience. We also appreciate the kind words you have left and will continue to deliver on those fronts.

Thanks again for taking the time to leave a review, it really helps us.

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

100% Recommend

I love this gym, especially the location! One recommendation would be to place another sanitiser station near the lockers :)

10 November 2023
Rated 4 out of 5 stars

The personal trainers are…

The personal trainers are professionals, polite and helpful one thing that I didn't appreciate is the changes of the weekly classes times to 7pm instead of 6pm which is a bit tiring for those who travel by public transports in winter time. And it's not fair that I, who paid for the membership which includes classes shouldn't have to do them.

27 October 2023
Rated 5 out of 5 stars

Fabulous staff, gym could be cleaner

I love coming to this gym. The staff are friendly and helpful and there is enough equipment. The classes are also really fun. There do tend to be the usual machine hoggers (the guys who do their long 'rests' on the machines) but that's not the fault of the staff. However, the gym needs to be cleaner (locker doors need a wipe down, mats need cleaning, more cleaning sprays to be available, alcohol gel provision). I spend much of my time wiping away other people's sweat before I can use the equipment.

That said, the staff really do make this gym, and the Manager is super friendly 🙂💪

16 October 2023
Unprompted review
Rated 5 out of 5 stars

Joined last week.

Joined last week.
The staff were very friendly and welcoming. The gym itself is spotless with great equipment including nautilus.
The gym is well spaced and not cluttered. Would strongly recommend to friends. And the prices are very very reasonable. Enjoy
Big john

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Loved it

Loved it! Great safe workout space. Lovely brand new equipment and the staff are really friendly. Not overly crowded like the general high street gyms, always can walk in and have an uninterrupted great workout without having to wait for people hogging onto machines or equipment. Would definetely recommend

4 September 2023
Unprompted review
Rated 3 out of 5 stars

It's a nice gym, but need serious improvements.

It's a nice gym, and really convenient for us, due to the proximity to our flat, but it's still missing several equipments to allow us to have a complete workout, like:
- Adductor/abductor
- Pulldown convergent machine
- Calf machine
- Steps
- Abs crush machine
- Inclined abs bench
- Mobility sticks/bars (functional)
I have emailed the management about them several times, but we just hear promises but no actions. Also one big issue is the temperature in the second level, which can even be considered a security hazard, due to the difference from the ground level. It's at least 3-4 degrees higher. Looks like the engineer who planed didn't know anything about physics and air movement. For the price we pay, we would expect a much larger equipment variety and quick fix for those engineering issues.

27 July 2023
Energie Fitness - Acton logo

Reply from Energie Fitness - Acton

Hey Ricardo,

I hope you're well.

We completely understand there are a few areas we need to improve in to deliver the perfect health and fitness experience to our valued members. Rest assured we will certainly take your comments into account moving forward as we are constantly trying to improve. Thank you for taking the time to leave a review, your feedback is vital to us here at énergie Fitness.

Have a great day,
énergie Fitness Central Team

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service! Do not join! I used their freeze member ship option on the website and I'm now getting chased by debt collectors 3 days after freezing. No phone calls, nothing. I froze because I'm going away for a few weeks and fully intended to come back and restart, but after this I urge anyone to not get locked into this business!

6 July 2023
Unprompted review
Energie Fitness - Acton logo

Reply from Energie Fitness - Acton

Hello Shaun,

We’re sorry to hear of your unsatisfactory experience at énergie Fitness. This is truly unacceptable and on behalf of the entire team please accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.

Please contact us to discuss the best way for us to offer our apologies in person and to find an acceptable resolution. We value your opinion and thank you for bringing this shortcoming to our attention.

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