Enel Reviews 

It was good for now

Things will never get done with Enel in 1 or 2 goes.For activation on gas bill, it took almost 1 month after request on the App. Nothing happened. So I had to contact them minimum 5 times in different channels to get web bill activated. They didn't do it in the first or second request. Whenever you talk to them, you need to tell your information (client no, tax no...etc), and explain again and again and again even in the same conversation. Even after asking those series of question every time, they neither check nor see the actions of customers' side on their system. They always told me to request online or etc, that I have done already and waiting for their action.
Same thing happened with the web bill activation of fiber connection. You really need to have plenty of time with Enel services...

App mobile fluida e completa. Mappa delle colonnine ben integrata su Android e di facile utilizzo.
La ciliegina sulla torta sarebbe il filtro per le colonnine in base al prezzo applicato.

LADRI
They tried to make me pay for energy I didn’t use
I opened a complain and after months trey sent me a credit ..
As that wasn’t enough they NEVER sent me the contract I was put on and started providing electricity with estimated reading ( total joke

Their customer service representatives
an absolute joke .. even got asked to switched off my loud speaker and asked inappropriately what was my profession instead of actually proactively listen what I was saying

Worst energy provider ever
STAY AWAY

Cost 1.50 euro A DAY for EMPTY
1 bedroom apartment ( electrical panel switched off)

The customer service in person and the Padova office was super helpful and friendly!

Personale qualificato e disponibile complimenti.

Our experience started in November 2025. We had been with the same supplier for 14 years with no problems at all. We were convinced by some commercial center sellers to change to Enel as we were paying much more than our current supplier. So with much reluctance we signed the contract. The very next day we checked the internet only to find the offer had changed and the one we had been offered was not as good. So we called Enel immediately and was told no problem we can have the new offer from 1st December 2025. Excellent we thought. But December came and we heard nothing. So we called Enel to make sure everything was ok. We were told it would be from Jan 1st both gas and electricity. So again we waited but nothing, so once again we called Enel another 30mins on the phone. This time we were told something different. We were told we had pressed the wrong button delaying the process, which made no sense since we started this process in November. The call off period is 15 days, not 2 months. Despite this very well-known company investing alot of money in selling its services, they need to invest in training and be coherent with its customers. We are now waiting for the gas to be changed this month. We hope. I have reduced it to 1 star as the gas was not changed over in a week as promised and we were not contacted on the telephone number we supplied to them to resolve matters.

"Despite several recent location closures, the company remains firmly committed to expanding its business and retaining existing customers through excellent service. It benefits from talented teams operating across the globe. Overall, I find the products and teams impressive, and see great potential for growth, particularly within the energy segment.

👍Good👍👍👍👍👍

risposta immediata. problematica risolta all'istante e con grande professionalità

Great job .I like it.Thanks

Very effective customer service, very easy access from metro and specially Mr. Marco was incredibly helpful and so kind . All the staff are soo good . Very helpful and wonderful responsible people

The Enel’s Madames answer & solve my tricky with friendly behaviour and patience.
Thanks

Operatori pronti a dare la risposta in maniera pronta e gentile. Tariffe davvero convenienti

The customer service & prices of Enel (especially Mrs Ornella) for electricity & gas are amazing. Thank you very much for lowering your prices in 2026 compared to 2025. God bless you

Very expensive electricity provider. After I switched to another supplier they claimed I had also had had internet through fiber from them, which I never had. I both called and emailed them about the error they had made, and yet today, more that a year later, they have forwarded the claim to a third party for payment. Avoid this company.

Energy town services are punctual, and ENEL personnel are always at your disposal for whatever matter. Thank you!

As a non Italian speaker, I was extremely well looked after by the staff at Ragusa Enel. They ensured all the right paperwork was done and I had my gas, electricity and internet all connected within a few days. It removed a lot of stress in my life by making this happen so smoothly.

we found your service to be excellent, and when we got your Welcome to Enel call, you even got us a lady who spoke english as our italian isn’t good yet.

Servizio assistenza ex clienti Enelx , efficientissimo. Presa in carico problematica immediato, intervento assistenza preparato e serio.