I love everything arrived with excellent quality even with the shopping bag as if we had bought it in the store in person But what I like the most is the customer service they always answered every... See more
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They have great quality and the shipping is normal I’ve ordered a couple different things from them and I’m impressed! They always reach out when I text 8/10 service!
Ordered a package with one hoodie on feb 27 and it’s currently march 15th,and I have not received my package yet,and I’m starting to feel like I’m being scammed.
Company replied
I’ve Bought About 6 Pairs Of Shoes And They All Were Perfect Also Great Costumer Service
Company details
Written by the company
EM Sneakers is committed to making it easier for all those who love sports and pursue fashion to get their favorite shoes. The emergence of reps sneakers brings us closer to this goal. The word "reps" in reps sneakers has become popular in recent years, but reps sneakers first appeared in the late 20th century, when people didn't know what the word "reps sneakers" meant. But now, reps sneakers has developed for more than 50 years, forming a unique culture and soul, and is welcomed by most people. The reps sneakers we sell today have received unanimous praise, and they all recognize our products. After understanding the culture and spirit of reps sneakers, EM Sneakers has also formed its own unique culture and philosophy. Over the years, EM Sneakers has been insisting on providing 1:1 quality reps sneakers, and has continuously derived different brands of reps sneakers. In terms of shopping, EM Sneakers constantly updates products and follows the trend. In terms of logistics, we have a complete transportation process and cooperate with many transporters. If you have any questions, please contact EM Sneakers' customer service directly. We will enthusiastically answer customers and try our best to solve all problems.By communicating with our customer service, you can feel that EM Sneakers' philosophy is implemented in every aspect.
Contact info
United Kingdom
- +44 7927522951
- service@emsneakers.vip
- www.emsneakers.com
3.7
Average
22 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
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I love everything arrived with…
I love everything arrived with excellent quality even with the shopping bag as if we had bought it in the store in person
But what I like the most is the customer service they always answered every question we had since my son and I had some doubts with the sizes and of course they helped us excellent service
21 April 2026
Unprompted review
The shoes are great and they fit tru to…
The shoes are great and they fit tru to size and they look great
25 March 2026
Their shoes are amazing !
Their shoes are great quality amazing and affordable, I definitely will be buying again from them and they ship fast.
25 March 2026
I’ve Bought About 6 Pairs Of Shoes And…
I’ve Bought About 6 Pairs Of Shoes And They All Were Perfect Also Great Costumer Service
2 April 2026
Unprompted review
I love these guys they have the best…
I love these guys they have the best customer service
25 March 2026
Very good good quality everything comes…
Very good good quality everything comes well the order arrived healthy very reliable thank you I will continue buying here
26 March 2026
Unprompted review
Reply from emsneakers.com
Friend, thank you for your support! 💗 Our QC preparation time is generally as follows:
👟Shoes QC takes 1-3 days.
👕Clothing/Accessories QC takes 3-5 days.
If it exceeds these times, it may be because the product sold out quickly and we need to restock, or it may be a custom-made style. However, we will inform you of the special circumstances of the product and provide a gift as compensation. If we are not able to notify you in a timely manner, we will strive to improve. Thank you for your feedback.
They have great quality and the…
They have great quality and the shipping is normal I’ve ordered a couple different things from them and I’m impressed! They always reach out when I text 8/10 service!
25 March 2026
Unprompted review
Ordered a package with one hoodie on…
Ordered a package with one hoodie on feb 27 and it’s currently march 15th,and I have not received my package yet,and I’m starting to feel like I’m being scammed.
3 March 2026
Reply from emsneakers.com
During February, we observed the Lunar New Year holiday, during which our property management services and suppliers were temporarily suspended.
However, prior to the holiday, we communicated with all our customers; any customers experiencing shipping delays were offered a complimentary pair of Chrome Hearts socks as a gift.
We are confident that our customer service team has already reached out to you. Furthermore, as logistics operations have now fully resumed, the shipping status of your order has undoubtedly been updated. Should you have any further questions, please feel free to contact our online customer support team.
Great Quality Shoes
These shoes are really comfortable and look exactly like the pictures. The quality is good and they fit perfectly.
28 February 2026
I bought two different Jordan 4’s one…
I bought two different Jordan 4’s one regular white and the other black and gray suede material and both of them were absolutely beautiful and perfect
28 February 2026
that they can trust emsneakers
It is reliable and the products are of good quality, although it takes a little while, but it's worth it.
3 March 2026
Reply from emsneakers.com
During February, we observed the Lunar New Year holiday, during which our property management services and suppliers were temporarily suspended.
However, prior to the holiday, we communicated with all our customers; any customers experiencing shipping delays were offered a complimentary pair of Chrome Hearts socks as a gift.
We are confident that our customer service team has already reached out to you. Furthermore, as logistics operations have now fully resumed, the shipping status of your order has undoubtedly been updated. Should you have any further questions, please feel free to contact our online customer support team.
Didn't ship in time
Didn't ship in time, i was speaking to someone for help and they were talking junk to him about me, responding to him but not me ( the customer ) about why my order hasn't been shipped or delivered.
2 March 2026
Reply from emsneakers.com
During February, we observed the Lunar New Year holiday, during which our property management services and suppliers were temporarily suspended.
However, prior to the holiday, we communicated with all our customers; any customers experiencing shipping delays were offered a complimentary pair of Chrome Hearts socks as a gift.
We are confident that our customer service team has already reached out to you. Furthermore, as logistics operations have now fully resumed, the shipping status of your order has undoubtedly been updated. Should you have any further questions, please feel free to contact our online customer support team.
Actually Real And Don’t scam
28 February 2026
They didn’t reply on questions we had…
They didn’t reply on questions we had until the shoes were delivered. We thought something was wrong due to long delivery time. But in the end we got everything!
25 February 2026
Unprompted review
Reply from emsneakers.com
Sorry, friend, there is a time difference between us.
However, as long as you contact us via email or WhatsApp, we will reply within 24 hours (excluding holidays, which may cause delays).
We provide cross-border services. Due to the need for manual handling of customs duties and clearance procedures, logistics may be delayed during peak seasons. Therefore, please wait for updates. We hope you receive your desired goods.
Thank you for your feedback. We will strive to improve our response speed and logistics efficiency.
THEFT, LAWSUIT COMING
THEY ROB YOUR CREDIT CARD INFORMATION DONT BUY SUE THE SITE OWNERS
29 December 2025
Unprompted review
Reply from emsneakers.com
We will never misuse our customers' information for any illicit activities; we respect the privacy rights of every client.
Unless there is a suspicion of fraudulent payment activity, we will contact you to request proof of payment. This measure serves as a safeguard for both your personal interests and our own; we hope for your understanding and cooperation.
i ordered a pair of black phantoms for…
i ordered a pair of black phantoms for 66 dollars with shipping and it didnt go thru (and i dont know why) and then my card got locked down and they took 7000k from my card so DONT!!! use them they are scammers
10 July 2024
Unprompted review
Reply from emsneakers.com
If you purchased merchandise worth $66 but were charged an amount of $7,000, we maintain that this transaction is not associated with our orders. This is because, in the event of any billing discrepancies, we invariably contact the customer—or respond to customer feedback—to verify the details with the bank.
The bank, in turn, provides us with authentic documentation confirming the actual transaction amounts.
Although we operate as a cross-border platform, we will not tolerate any baseless or outrageous defamation.
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