EMR Metal Recycling Reviews 

My relationship with EMR got of to a great start on the 27th August when I phoned about scrapping my much loved 2003 KIA Carens. The lady I spoke to was a wonderful advertisement for the company being animated and lively in her conversation. During that conversation I understood that my car was worth about £375.00 provided it had a functioning battery, alloy wheels and was delivered to EMR’s yard.

I phoned the opposition who sounded quite efficient but who were only offering a collection service and who valued my car at around £300.00. I called back to EMR to see what the position would be if they collected the car and I was told £308.00. Naturally I selected EMR as my service provider.

EMR were almost ready to collect my car the following day but as my new vehicle was not available before 1st September I arranged collection after that date. I accessed EMR’s documentation and filled in the required forms including my bank details so with that paperwork the deal was arranged with a text confirming the collection date etc. As it happened other arrangements clashed and it became necessary to change the collection date to the 9th September. These arrangements were all managed via txt messaging.

On the 9th September the carrier called arriving about 13:15. He commented on the condition wondering why I would scrap such a good looking car but all too soon my dear old Kia was gone. By 15:00 the email with my Certificate of Destruction had arrived so great service so far. EMR had my bank details so naturally I expected payment but by Thursday afternoon my payment had not arrived so I called the office. The man I spoke to found my details but said they needed identification before hey could make the payment. All rather surprising as they had my name my address, my bank details my car and it’s log book etc. To facilitate the identification process at 16:15 they emailed my asking for a photo of my driving licence assuring me that once they had the picture they would make the payment. At 16:27 I emailed the driving licence photo.

After the call I went on the EMR website to find they had now valued my car at £223.00, £85.00 less than the value discussed on the phone.

On the web EMR tell me that:
“When you click to accept your quote, we’ll send you an instant email to confirm the price we have agreed for your car.”

I have no copy of a quote nor any instant email confirming the price we have agreed for my car.

They also assured me that: “You can be sure that when you accept an old car quote from EMR Vehicle Recycling we will keep to our agreement on the value we offer you.”

As the former process was not carried out so this could not follow either.

I went to check my bank and despite telling me payment would be made immediately following receipt of my licence details no payment was in the bank. I sent this message via their Web site, I checked each morning and on the 16th September the £223.01 made it to my bank but still EMR have not had the decency to contact me.

If you can’t avoid this company just make sure you get the necessary quotes and acceptances etc.

Good service. Paid quoted price within hours. Excellent communication and information. Chris the driver who collected vehicle was superb. Thank you.

I scrap everyday.The yard on 6th street in camden is a joke.Lowest paying scrapyard in area and expect to go
home with nails or screws in your tires.If they have a cmputer or atm problem which is all the time you have to wait forever to get paid or come back the next day.I
avoid this yard now and only go there when I need to get my truck empty whenthe other yards in area are closed.The only good thing about them is there hours.

Called yesterday at 1pm and spoke with a representative ( I believe this was Ross) who offered a scrap price for our car. I made full disclosure that the battery would not be included when asked of the car would be whole (alloys would be included). Then, Chris called me later in the day re collection to confirm that this offer their company made could not be honoured as the car is not complete and attempted to offer £20 less for it. Completely poor and false information provided. They also did not check who gave the quote which is would have been clearly on their system. I will not use again as dishonest.

As a hgv driver , I had a lovely experience at your Newmarket branch .
I left smiling.
Your staff were superb.
For once well done !

Andy, Jo and Jack everyone on non- ferrous are doing a brilliant job plus I think personally the lads on the ferrous yard can learn alot from them

Both chaps I spoke to were pleasant and helpful.

Very fast and friendly service.Highly Recommended 👍

In the last year I have visited this company twice, last year I weighed in some scrap the money was paid into someone else’s account, I enquired about it they said we will come back to you, I am still waiting. Against my better judgement last week I took a small amount of metal in and checked at the site office my account details were correct. You guessed it the money has gone into another account, I complained someone was getting back to me yesterday you know the story. Do Not use this company everything about their account management and customer service is rank, their moto should be we will get back to you but in the meantime go away.

EMR Darlaston/Kingsbury collected my scrap car the day after inquiring. Paid money into my account instantly after collection and I had proof of scrapping my car emailed to me so I can’t complain very happy with the service and the people are very helpful with any queries

Set of thieves quoted £238 drive straight there get £198 set of crooks never again will i ever go back to scrap a car

Great service all round, would thoroughly recommend.

Fantastic Service, did online valuation- was contacted, pick up arranged. Drivers were great, can’t recommend them enough. Will use again for sure.
⭐️⭐️⭐️⭐️⭐️

Wouldn’t recommend to anyone. (I am a previous staff member) EMR are robbing customers blind.

They will knock you KG on every load so they are up on stock. The management in EMR is absolutely disgraceful how they treat their staff and how they treat customers is beyond unacceptable. The staff are over worked and underpaid.

Liverpool - Bankhall - Doesn’t have a proper manager running the place, only a trainee manager and doesn’t know anything about the yard.

They have staff opening and closing up who aren’t IOSH trained which is a risk in itself. They do not care about their staff in the slightest so why would they care about their customers??

DO NOT USE.

I was scammed out of my metal and money I saved up copper aluminum and more all winter just for the worker to throw all my metal in the same bin and call it breakage I brought it in separated and still got played

All very well organized - able to accommodate the date required. Driver was early and very helpful in getting the car away. Price was bteter than other offers too. Defo recommend!

I have been going to EMR Strood for about 15 years now and normally can't be bothered to leave a review. EMR Strood have been so helpful over this time. Their customer service would put many companies to shame the whole team have been so helpful at making sure I get the best price. Sometimes they help me to separate if I miss something special thanks to Bruno for that. Their prices are really good no matter what you are told. I am a one man band and check out the competition locally. Lead battery prices are the best I have found in Medway. Keep doing what your doing.

I delivered to the Newmarket emr site for the first time was greeted by a very friendly and very helpful lady that run the weigh bridge operation. The site was very clean good health and safety standards to a high degree

Very good all round service. Kind and helpful people during a very difficult experience of having my car scrapped.

Only one star because zero stars isn't an option.
Probably the worst price in the country for mixed scrap being approx half what other yards are paying. To make matters worse they were deducting 40kg without telling us for "rubbish in appliances". If you do use them check for W.DED (with deductions) value on your blue ticket, but would advise going litterally anywhere else.