I’ve had a lot of cars through the privilege scheme & my last 3 cars have been from John Grose on Ipswich. Each time I’ve ordered my new car the process has been really easy & the service I had from J... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Came highly recommended from my boss and credit where it's due he was spot on. Spoke with Erika and one or two colleagues throughout the order of my new Puma and everyone was extremely polite, helpful... See more
Company replied
I travel from the midlands to this dealership and have just purchased my 7th vehicle from them. A very professional and efficient dealership to purchase from. The staff go above and beyond. On this... See more
Company replied
Great experience. I've brought many ford's over the years from different ford franchises around the country and can say this was an easy stress free experience. No pressure, with all figures laid out... See more
Company replied
Company details
Award winning customer service from EmployeeVoucher.co.uk
Written by the company
- Customer service is at the heart of our business
- As part of the John Grose Group we are very proud to have won numerous awards for customer service, including the Ford Chairman's award - more times than any other dealer in England.
Contact info
Ransomes Europark, IP3 9BE, Ipswich, United Kingdom
- 01473 550456
- privilegeteam@employeevoucher.co.uk
- www.employeevoucher.co.uk
5.0
Excellent
957 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good sales person.
29 January 2026
Reply from EmployeeVoucher.co.uk
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Great service good pricing excellent…
Great service good pricing excellent communication
31 January 2026
Reply from EmployeeVoucher.co.uk
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Nice people and helpful
Online buying - sell my old car to them and receiving my new car at home.
16 January 2026
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Excellent service …
Excellent service from all and very easy process which was smooth from start to finish
21 January 2026
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Very responsive
Very responsive, listened to my needs and wants and patiently went through options and variation until we got the perfect car for me.
29 December 2025
Reply from EmployeeVoucher.co.uk
Good Morning. We're thrilled to see that you enjoyed your visit with us. We hope to assist you again in the future. Best wishes, John Grose Customer Service.
James honeywood at John Grose Ipswich…
James honeywood at John Grose Ipswich is the reason for my repeated custom he's fantastic friendly knowledgeable and trustworthy . I'd definitely recommend anyone using him for they next purchase.
18 December 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
John gross Ipswich
Great staff and competitive rates.
Very professional dealer
Jack is a pleasure to deal with and makes the buying process very smooth
15 December 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for sharing your 5-star review with us. We are very happy Jack could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
I’ve had an excellent experience with…
I’ve had an excellent experience with buying a new car from yourself Stuart the salesman was very professional and got me a great deal it’s was the first car purchase from yourself but will definitely coming back to Stuart for my next new car one word excellent
15 December 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with Stuart, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
All paperwork done
All paperwork done
With efficiency, making the purchase very easy. Very businesslike and friendly manner
19 December 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. Thank you for your recent 5-star review and positive feedback. The team here at John Grose are thrilled by your feedback and are proud to be thought of so highly. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
James Honeywood 5*…
Every thing was sorted out for me by James Honeywood the paperwork and a nice hot beverage when I got to the dealer so welcoming which is why I travelled from London to get my car and after a few days of getting my car James phoned me to see how things were going with my car which I couldn’t say the same about my local dealer I used to get my car from
22 January 2026
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for sharing your 5-star review with us. We are very happy James could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
New Ford Puma
The experience of purchasing a car from John Grose was second to none, from start to finish I could not fault them especially Terry, I would highly recommend using them if you are looking for a new car
24 November 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for sharing your 5-star review with us. We are very happy Terry could provide you with such a positive experience and we hope to be of assistance in the future. Best wishes, John Grose Customer Service.
Always excellent personal service and…
Always excellent personal service and a pleasure to do business with John Grose , Ipswich.
29 November 2025
Reply from EmployeeVoucher.co.uk
Good Afternoon. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Very pleased again.
Once again the service I received was excellent. Very helpful with all the emails you have to fill in. Because i was picking up an updated Kuga there was more sep in this one and thankfully Oscar had all the knowledge to explain all the buttons and what they can be used for, which is a great help as I was going on long drive so I could concentrate on driving and not on what buttons to press. This is my 6th car from them and have always had a good experience with them.
24 December 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with Oscar, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
I had a great experience at John Grose
I had a great experience at John Grose, particularly thanks to Stuart, the sales executive. From start to finish he was friendly, polite, and highly professional. He patiently answered every “silly” question I had about my new car without ever making me feel rushed or uncomfortable. Stuart made the whole process incredibly easy and, dare I say it, actually fun. A genuinely positive car-buying experience — I wouldn’t hesitate to recommend him and the team at John Grose.
27 September 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to share your positive review. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience with Stuart, here at John Grose! Please do let us know if you require any further assistance. Best wishes, John Grose Customer Service.
Ford st line x
Great service
Easy to purchase the car of my choice
Very happy with the make an model
10 December 2025
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Jack kept me informed about the process…
Jack kept me informed about the process all the way through to picking up my car.
31 October 2025
Reply from EmployeeVoucher.co.uk
Good Morning. It’s great to hear that you had a 5 star experience with us. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Excellent customer service from start…
Excellent customer service from start to finish. Definitely recommend for a new vehicle purchase.
1 November 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you for taking the time to let us know how we did, and for rewarding us with 5-stars! We really appreciate your kind words and recommendation and hope to be of assistance to you again in the future. Best wishes, John Grose Customer Service.
Car purchase
It was a very pleasant experience, the purchasing process was easy and smooth. I could not ask for better.
1 November 2025
Reply from EmployeeVoucher.co.uk
Good Morning. We are so happy to hear you had such a great experience with us here at John Grose. We really appreciate your positive feedback. Best wishes, John Grose Customer Service.
Hassle free purchase
Hassle free purchase , great deal with interest free credit thanks to Adam.
29 October 2025
Reply from EmployeeVoucher.co.uk
Good Morning. Thank you so much for your positive comments about our team at John Grose. If you're ever in need of more help, please let us know! Best wishes, John Grose Customer Service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.