Wow! After attempting my own efforts with online frames etc for other relatives, I was blown away by the care and respect for my Grandfather’s WWI medal ribbons. Yes there’s a long processing time bu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Empire medals have provided myself an excellent service, they managed to turn around my order extremely quickly due to a surprise 90th birthday for my dad. Becki from their customer services was fa... See more
Company replied
Really pleased with the workmanship and overall look of medal ribbons. Got one for myself and 3 others for my comrades who served with me. A surprise gift for them.Im sure they will wear with pride on... See more
Company replied
This company is absolutely fantastic 🙌I asked if they could frame my London Marathon Medals and they couldn’t have been more helpful. Great bunch of people, beautifully framed medals and all round st... See more
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Company details
Written by the company
The Empire Medals brand pays homage to our great military heroes past and present to whom we salute and remain ever proud to serve. The replica medal collections are manufactured in Birmingham’s famous Jewellery Quarter using methods and skills dating back to the very first medals ever to be struck in the United Kingdom. In addition to this we also retail engraving gifts, embroidered clothing plus much more.
Contact info
B10 Leasows Court, Queensway, TF1 7AF, Telford, United Kingdom
- 01952 327571
- info@empiremedals.com
- www.empiremedals.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Quality at a reasonable price
21 April 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Brilliant service sorting out my father…
Brilliant service sorting out my father in law war medals in time for my wife to wear them on the 8th May. This is the 4th time I have used Empire Medals and I can highly recommend them
17 April 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Efficient
Can take a while during high demands, but my medals were in mint condition and I couldn’t recommend this company more.
17 April 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! Apologies for the delayed delivery time. We hope to see you again soon!
Excellent Customer Service
Quick response when dealing with customer service. Delivery and quality excellent.
17 April 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Good quality but delivery slow
17 April 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! Apologies for the delay in shipping. We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello,
You had only purchased our medal mounting service from us and you haven't sent your medals in to us. We have tried to contact you on several occasions to see when you are sending your medals in to us however we haven't had a response. If you can send them in to us we will be able to complete your order and get the mounted for you.
Thank you.
Time issues
I would have given this company 5 stars however, what lets them down in my opinion is the time frame.I was advised that the time frame for cleaning and mounting would be approximately 6 weeks which in reality was in excess of 15 weeks. That said the standard of work was excellent as was their communication. I would definitely recommend Empire medals however be aware of periods when they will be very busy. Remembrance Day lead up and pre Christmas.
21 March 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We do apologise for the long turnaround time however we are glad that you’re happy with the service provided! We hope to see you again soon!
After a mistake they rectified the…
After a mistake they rectified the problem straight away and sent replacement
21 March 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We do apologise for the mix up and we hope to see you again soon!
Excellent replica medal within great…
Excellent replica medal within great customer service overall.
18 March 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
New NI Medal
I ordered my replacement NI medal as I lost mine some years ago, the service was simple to use and arrived just as I ordered it.
17 February 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
SURPASSED EXPECTIONS
I have used EM for a previous framing service for my Queens Jubilee and Kings Coronation medals. These I was extremely pleased with.
I decided to have my military medals reframed. I am more than happy as to the way empire medals put the display together. It surpassed my expectations. I would have no hesitation in recommending EM.
6 March 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
It was easy to communicate my…
It was easy to communicate my requirements to the team and was completed quickly. I ordered 2 sets of miniatures and on arrival the quality was great. Thank you
18 February 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Highly Recommended
Excellent Products, good communications. Delivered and helped to solve my unfinished business with the MOD. I now have the medals I should have received 25 years ago. Well done and many thanks to all at Empire Medals. You have made a veteran OAP very, very happy.
17 February 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Superb Product and Service
A superb service. My custom made frame, which was to an intricate design has been perfectly replicated and exacting to every detail. I am thrilled with the result and well worth waiting for
4 March 2025
Unprompted review
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
It took months to get the item
It took months to get the item, and when it came it was missing a pice! However they did send it next day.
18 February 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided. Apologies for missing at item off, I am glad this was resolved for you quickly. We hope to see you again soon!
Personal service
Really helpful in sourcing the ribbons needed for my grandads miniature medals.
18 February 2025
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Reply from Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
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