Empava 59JT408 LED Whirlpool Bathtub We love this tub!! Empava designed it so well with how beautiful it is and has all the functions anyone could want in a whirlpool tub. It arrived in perfect co... See more
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Custom ordered tub came exactly as ordered. The only issue was the blower motor for the air jets came unbolted from frame. Doesnt seem to be any damage but might want to consider either nylon lock nut... See more
We purchased our Empava cooktop about one year ago through Amazon. The first thing we noticed is when you turn the switch on for a burner, it's tricky and often doesn't light up. You have to keep tryi... See more
Company replied
Ordered tub on July 1, and was told it would be 3-4 month before we received. I said no problem. We’re on October 16 and still have not received it. I called over 20 times and no one answers the ph... See more
Company details
Written by the company
Looking for kitchen and bathroom improvement solutions? Empava Appliance has got you covered! Our online store offers a wide range of top-quality products to suit all your needs, including range hoods, ovens, induction cooktops, gas ranges, bathtubs, and more. We specialize in delivering high-end appliances that combine style, functionality, and affordability, so you can enjoy maximum satisfaction and convenience in your home. Our products are designed with your comfort and safety in mind, and we guarantee exceptional performance and durability. At Empava Appliance, we strive to exceed your expectations, and we offer a hassle-free shopping experience with fast shipping and easy returns. Whether you're renovating your kitchen or upgrading your bathroom, our expert team is always available to assist you in making the best choice. So why wait? Visit our website today and explore our wide selection of kitchen and bathroom appliances, and take the first step towards creating your dream home!
Contact info
Don Julian Road 15253, 91745, City of Industry, United States
- +1 (888) 682-8882
- support@empava.com
- www.empava.com
3.5
Average
228 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Empava Appliances
Hi Denis,
Thank you for your heartfelt review! 😊 We're truly touched by your kindness and support. Your words mean the world to us! Wishing you endless blessings too!
If you have any questions during installation, please don't hesitate to contact us. We're here to ensure everything goes perfectly.
Best regards,
Empava Team
Reply from Empava Appliances
Hi Gary,
Thank you so much for your kind words! 😊 We're thrilled you're happy with your experience.
If you have any questions during installation, please don't hesitate to contact us. We're here to ensure everything goes perfectly.
Best regards,
Empava Team
Reply from Empava Appliances
Hi Steve,
Thank you for taking the time to share your feedback! We're thrilled to hear that your delivery experience was smooth and efficient.
If you have any questions during installation, please don't hesitate to contact us. We're here to ensure everything goes perfectly.
Thank you again for choosing us. Wishing you a seamless installation and many enjoyable moments with your new product!
Best regards,
Empava Team
Wrong adapter on stove pipe
Wrong adapter on stove pipe. Cannot accommodate ½” flex line as instructions indicated. Customer support is nonexistent at this point.
18 February 2025
Reply from Empava Appliances
Hi Kris,
We sincerely apologize for the inconvenience caused to you during the installation process. Regarding the compatibility issue with the adapter on the stove pipe, we attach great importance to it and have tried to contact you to resolve the issue.
We have replied to your email twice, but have not received any further response from you. In order to resolve your issue as soon as possible, we have sent another email today. Please take the time to check your inbox (or spam folder).
If you still have other questions or need assistance, please feel free to contact us directly at support@empava.com or 888-682-8882. We will definitely prioritize your needs and ensure that the problem is properly resolved. Thank you for your understanding.
Wish you all the best,
Empava Team
massage bathtub
I ordered a massage bathtub, model empv-71pro02. The tub arrived on time. It is beautiful and everything works. I am very satisfied with my purchase.
25 February 2025
Reply from Empava Appliances
Hi Joseph,
Thank you so much for your wonderful feedback on the EMPv-71PRO02 massage bathtub! We are delighted to hear that you are satisfied with your tub. Your kind words truly motivate our team to keep delivering high-quality products and services.
If you have any questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help!
Wishing you many relaxing moments ahead in your new bathtub. Thank you again for choosing us!
Best regards,
Empava Team
Fast and honest people willing to help…
Fast and honest people willing to help any way they could.......
11 March 2025
Reply from Empava Appliances
Hi James,
Thank you sincerely for your kind words! Your recognition means the world to us and fuels our commitment to delivering exceptional service.
Please know that we're always here to support you. If you ever need anything in the future, don't hesitate to reach out.
Thanks again for taking the time to share your experience. Wishing you a wonderful day!
Best regards,
Empava Team
I ,am currently building my home and…
I ,am currently building my home and have had the use of my sons Empava cooktop and I love it, it is like cooking on gas range. It heats water quickly and each burner has its own purpose one is perfect for tempering chocolate or making a sauce. i ordered my cooktop on line and I also purchase double ovens! I can't wait to use in my new home. Thanks , for such a great product at a reasonable price.
7 February 2025
Reply from Empava Appliances
Hi Kerry,
Thank you so much for your heartfelt review—it truly made our day! Congratulations on your new cooktop and double ovens! We're honored to be part of your home-building journey and can't wait for you to experience the full potential of your Empava appliances once you move in. If you have any questions about installation or anything else, please feel free to contact us.
Your praise for our balance of quality and affordability means the world to us. Empava exists to make exceptional kitchen experiences accessible. Wishing you all the best as you finish your new home—we hope it becomes a space filled with delicious memories!
Best
Empava Team
The purchasing process was easy and…
The purchasing process was easy and great. The tub is packed in plywood and is impressively packed. Haven't opened it yet as the remodel is still in process. But so far, everything has been very easy and efficient. In So Cal, arrived days early. Very happy so far. I'll update once I take a tub.
4 March 2025
Reply from Empava Appliances
Hi Thomas,
Thank you so much for taking the time to share your feedback! We're thrilled to hear that your purchasing experience was smooth, and we're also delighted that the packaging met your expectations.
Once your remodel is complete and you've had a chance to enjoy the tub, we'd love to hear your thoughts on its performance. Please don't hesitate to reach out if you need any assistance during installation or have questions down the line—our team is always here to help.
Thank you again for choosing Empava. We're honored to be part of your home improvement journey and look forward to your future updates!
Best
Empava Team
Warning! Horrible customer service
I bought an Opava gas cooktop. It came with a propane conversion kit. I lost the propane conversion kit. I emailed to ask if they could send me a link for the proper liquid propane conversion kit, so I could purchase one from their website. It took 18 emails back-and-forth for them to finally tell me they don’t have such a thing. It’s almost like the customer service person is playing a prank on me. The conversation was so ridiculous. When I called their headquarters in US they told me that the customer service is all Handled by Third World countries.
FYI Empava: I left one star reviews on Google, Amazon, Better Business Bureau also.
4 March 2025
Unprompted review
Reply from Empava Appliances
Hello,
Thank you for taking the time to provide your feedback, and we sincerely apologize for the frustration and inconvenience this situation has caused. We completely understand your disappointment, and we are deeply sorry for the inconvenience.
Regarding your propane conversion kit, we have already arranged to send it to you today, and it should arrive shortly. You will receive tracking information via email once the shipment is processed.
Again, we apologize for the inconvenience, and we truly appreciate your feedback.
Best
Empava Team
Ice maker will not stop make ice, no auto shut off
the response to the problem was fast and was factual, problem can't be fixed!!
2 December 2024
Reply from Empava Appliances
Hello Diane,
Thank you for the awesome feedback! We're so glad you had a smooth experience with us.
If you need anything else, don't hesitate to reach out. We’re always here for you!
Best Regards
Empava Customer Service Team
Very helpful when I had questions and…
Very helpful when I had questions and took care of my order very quickly.
22 January 2025
Reply from Empava Appliances
Hello Tammy,
Thank you for the awesome feedback! We're so glad to hear that you had a smooth experience with us.
If you need anything else, don't hesitate to reach out. We’re always here for you!
Best
Empava Team
No installation instructions (EMPV-30RH08)…
I purchased a range hood (EMPV-30RH08) along with a ductless conversion kit. However, there were no instructions on installing the kit. Customer service claims to have no instructions, instead telling me to find a contractor. I guess the hope is that a contractor can figure it out. It is unbelievable that a company can sell a product without providing installation instructions. I will never purchase an Empava anything again.
14 February 2025
Unprompted review
Reply from Empava Appliances
Hello Kayla,
We’re really sorry to hear about your experience and completely understand your frustration. It’s important to us that you get the support you need, and we’re committed to helping you resolve this issue as quickly as possible.
One of our customer service team members will contact you within the next 24 hours to assist with the installation. We’ll do everything we can to make this right and ensure your full support.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Best
Empava Team
Frozen
Hello,
This was for a new home construction. It was delivered with water in the drain. Since it's winter it was frozen. So, until house is finished. I won't know if it leaks. Very frustrating.
Tks,
David M Phelps
16 January 2025
Reply from Empava Appliances
Hello David,
We sincerely apologize for the inconvenience caused by the water in the drain. We understand how frustrating this situation must be, and we want to assure you that we are here to help.
We are committed to resolving this matter and will work with you to find a satisfactory solution. Our team will contact you within the next 24 hours to discuss the issue and find a solution.
We appreciate your patience and the opportunity to correct this. Please feel free to reach out if you have any questions.
I purchased a jetted tub from Empava
I purchased a jetted tub from Empava, I purchased it because I liked the look and features of the tub. I was remodeling my master bath for my wife's birthday. I had the tub installed by a licensed plumber and electrician and the surround done in stone. It looked beautiful. However, when we began using the tub, and water began sitting in the spout, it would spew rusty water and rusty sediment upon the next use.
I called Empava, 888-682-8882, no one ever picks up, but Aaron did call back when I left a message. I told him I needed to seek assistance under warranty, as I was told by someone on their email support platform that there was nothing they could do. I was told that the warranty is for 3 years and only covers $400 in parts. This tub is brand new; I should not have to go through this aggravation.
Aaron said he would get back to me by end of day 2x and he doesn't. I have to continually call and call in hopes I can get someone to help.
This is ridiculous, this tub cost $2000 and is brand new and there is no accountability from the manufacturer.
I need assistance from Empava. Please have your support people reach out to me.
Thx
31 January 2025
Unprompted review
Reply from Empava Appliances
Hello,
We sincerely apologize for the inconvenience caused by your jetted tub. Our support team is committed to resolving this for you as quickly as possible. We regret any delays in communication and will escalate your case to ensure you receive the assistance you need. Please reach out to us at support@empava.com with your order details so we can prioritize a resolution.
Best regards,
Empava Customer Support Team
I haven’t started using it yet
I ordered a whirlpool bathtub, and it came scratched. I ordered an other one and it came missing electric plugs. I had to wait several days before I could get to the support team to explain to me how to connect the bathtub to electricity. Overall the support was acceptable, but hard to reach.
2 January 2025
Reply from Empava Appliances
Hello,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered with your order and the delay in getting support.
We recognize there’s room for improvement in our communication and processes. Your feedback is invaluable, and we’ll use it to ensure a smoother experience for our customers in the future. If there’s anything else we can do to assist you, please don’t hesitate to let us know.
Best
Empava Team
The tub is beautiful and works very…
The tub is beautiful and works very well. I installed it myself with ease.
31 December 2024
Reply from Empava Appliances
Hello Donald,
Thank you so much for your kind words! We're thrilled to hear that you love the tub and that the installation process was easy for you. Your satisfaction means the world to us, and we're glad our product met your expectations. If you ever need assistance or have questions, feel free to reach out. Enjoy your new tub!
Best regards,
Empava Customer Service
They lie.....
They lie...... NO ONE KNOWS ANYTHING... NO ONE TECHNICAL TO TALK TOO.....THE ALARM BEEPS AND BEEPS.. THEY NEVER ANSWER THEIR PHONES, CALL YOU BACK.....OR ANSWER EMAILS......., THEIR PARTS TAKE FOREVER TO GET FROM CALIFORNIA TO FREAKING OREGON...WE FINALLY GOT IT WORKING FOR A LITTLE MORE THAN A MONTH.......THEN A FIRE.....THEY PROMISED TO SEND EVERY PART WE HAD PURCHASED IN THE LAST TWO MONTHS..... OVERNIGHT...INCLUDING ANOTHER CONTROL BOARD.THEY DIDN'T SEND THE CB......IT TOOK MORE THAN A WEEK...NO REPAIRMAN WILL WORK ON THEIR RANGE..... HOME DEPOT TOTALLY DIVORCED THEMSELVES FROM IT.....when it worked I loved it, but NOW I JUST WANT TO SUE THEM...... THANK GOD my family are attorneys in So Cal .... Btw it was not the fire that slowed them down.... Their in City of industry, NO WHERE NEAR THE PALISADES..... OR FREAKING ALTADENA....maybe they'll answer the phone now....
23 October 2024
Unprompted review
Reply from Empava Appliances
Hi Stephanie,
I am so sorry about the inconvenience caused you.
Have you called Empava’s after-sales hotline at 888-682-8882 yet? If not, I highly recommend reaching out to them. If you've already done so but the issue hasn’t been resolved, we are deeply concerned and want to assist you further.
We truly value your satisfaction and want to ensure we address the problem and make things right. Could you please send the order confirmation and a detailed description of the issue to support@empava.com? Our email support team is always ready to help and will work with you to resolve this.
Once again, we apologize for the inconvenience, and we appreciate your understanding as we work towards a solution.
Best regards,
Empava Customer Service
I purchased a tub from Socal and was…
I purchased a tub from Socal and was provided numerous erroneous shipping/delivery dates thru email and tracking sites. I received phone calls to schedule delivery appointments which never materialized. No shows and no calls. Terrible communication and lackthereof throughout the process.
23 December 2024
Reply from Empava Appliances
Hi David,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration you experienced with the delivery process.
We value your feedback and would like to make things right. Regarding after-sales service, please call us at 888-682-8882 for assistance, Monday through Friday, from 10 am to 5 pm PST. Alternatively, you can send the order confirmation with issue details to support@empava.com for help.
Your satisfaction is our priority, and we appreciate your patience as we work to improve our communication and processes.
Best regard
Empava Customer Service
Reply from Empava Appliances
Hi Sherrie,
Thank you so much for your feedback! Your satisfaction is our top priority, and it's wonderful to know you're happy with your purchase. If you need any assistance or have questions in the future, feel free to reach out. Enjoy your new tub!
Best regards,
Empava Customer Service
My stove started leaking a few days…
My stove started leaking a few days after it was installed I don't know much about empava but I won't be purchasing this product in the future
7 January 2025
Unprompted review
Reply from Empava Appliances
Hi Jose,
I am so sorry about the inconvenience caused you.
Have you called Empava’s after-sales hotline at 888-682-8882 yet? If not, I highly recommend reaching out to them. If you've already done so but the issue hasn’t been resolved, we are deeply concerned and want to assist you further.
We truly value your satisfaction and want to ensure we address the problem and make things right. Could you please send the order confirmation and a detailed description of the issue to support@empava.com? Our email support team is always ready to help and will work with you to resolve this.
Once again, we apologize for the inconvenience, and we appreciate your understanding as we work towards a solution.
Best regards,
Empava Customer Service
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