Emirates Holidays UK Reviews 

3,252
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise their well-organized and valuable holidays, highlighting the exceptional, first-class service and amazing, helpful staff from flights to transfers. The booking process is also frequently described as easy, straightforward, and competitively priced. However, some customers noted significant issues with customer service, particularly regarding difficulties in obtaining refunds or resolving problems. Reviewers reported frustrating experiences with slow responses, conflicting information, and a perceived lack of professionalism. A few also felt they lacked adequate support during their travels.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, often praising the ease of booking and... See more

Service

Customers had positive experiences with service, often describing it as excellent and top-class from check-in... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, attentiveness, and friendly... See more

Booking process

Consumers generally report positive experiences with the booking process, often highlighting its ease and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booked an Emirates Holiday to the Maldives flying from Manchester to Dubai and then onto Male for the sea plane flight to the Island of Kuredu. Both Emirates flights went very smoothly, with good foo... See more

Rated 5 out of 5 stars

Everything about Emirates is first class from check-in to the flight cabins and the ICE entertainment system. I always fly Emirates when I can and have already booked up for next year.

Rated 5 out of 5 stars

Excellent, smart and helpful ground staff. Booked Emirates holidays to Dubai several times. ICE in-flight entertainment is excellent. The only thing that lets Emirates down are the inflight meals... See more

Rated 5 out of 5 stars

Cocoon Maldives. Have just returned for a week on this beautiful island. We loved every minute, it is a very special place. The staff are amazing without exception. Special thanks to Nauf, our host, w... See more


Company details

Written by the company

Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 020 8972 8958 to talk to one of our experienced and knowledgeable consultants about your next holiday.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.3

All reviews

(3,252)

316 reviews in the last 12 months

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Rated 5 out of 5 stars

First time we have flown with Emirates

First time we have flown with Emirates and it lived up to its reputation. Every member of staff friendly and helpful, seat comfortable and the food was excellent. Inflight entertainment made the long flight fly by, will travel with them again.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Our airline of choice

We have flown Emirates a few times but this was our second package holiday with them. The service is superb. From the initial booking to communications throughout is superb. Check in is smooth, flight very very comfortable seats. Love the bar on the A380 👌🏼 the service 👌🏼 the staff are very attentive. Transfers go without a hitch. Particularly love the chauffeur service. We will always try to book with Emirates whenever possible, it’s our airline of choice for sure.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

First time with Emirates and will be going back.

From the initial booking procedure which was easy to do and the regular updates via email the whole holiday was amazing. All the staff on our flights were fantistic and when we arrived at our destination we were greeted and taken to transport to head to our Hotel. A very satisfying experience over all.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Top Class

I recently booked a trip through Emirates Holidays, and the entire experience was fantastic from start to finish. Their service was excellent—professional, attentive, and incredibly well-organized. All flight arrangements were handled smoothly, and the hotel bookings were perfect with no issues at all. Everything ran seamlessly, making the trip completely stress-free. I highly recommend Emirates Holidays for anyone looking for a reliable and top-quality travel experience.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Done many Emirates flights , but this was our first holiday. Absolutely superb! Very well organised from start to finish. Communication was clear and concise . Already looking for my next one.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

First class

Once again we chose Emirates as our preferred holiday organiser and never once did we regret this decision. Emirates always meets expectations and in our case always far exceeds our expectations.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

First class customer service once again…

First class customer service once again from Emirates Holidays. From the outset, in terms of the holiday options, right the way through to being dropped off at our house, their communication was first class and Emirates Holidays once again delivered on their superb customer service promise. Will continue to use them.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent flights and holiday with…

Excellent flights and holiday with Emirates. Second time travelling with them and have been really impressed both times.
Everthing was really smooth and easy from start to finish. Felt very well looked after. I'll definitely use them again to book holidays with.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Just returned from an Emirates Holiday…

Just returned from an Emirates Holiday at the Aloft Palm Jumeirah Hotal in Dubai, and it is on a completely different level to any other package I have booked, from the superlative in-flight service from London, being greeted and guided at Dubai on arrival, the personal air-conditioned car transfer, to and from our hotal, and the wonderful hotel itself. Emirates are completely brilliant, and offer GREAT value for money. Shall definitely be using them again, and would highly recommend them. Thank You !

10 November 2025
Unprompted review
Rated 5 out of 5 stars

fantastic service

fantastic service, staff where amazing and from the airport check in to leaving to come home we had a great experience.

25 October 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusted with Emirates…

Absolutely disgusted with Emirates holidays having tried booking a holiday for the last 2 weeks multiple phone call promising a call back , an IT issue apparently. I cannot be transferred to anyone , apparently cannot make a complaint as I don’t have an existing booking !! No one phoned me back when promised , no one can transfer me to IT and they will never know or able to find out how long IT will take to resolve the problem , have no choice but to book the hotel with another company

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service, lovely hotel

We have flown Emirates many times but this was our 1st Emirates holiday booking. It was seamless from start to end. It’s a shame Emirates now charge to select plane seats but apart from that the whole experience was excellent. We chose a private car pick up and drop off in Mauritius and this was brilliant. All in all a great holiday.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

A super holiday.

We have just returned from a super holiday at The Lagoon Attitude in Mauritius. Emirates booking procedure was easy. The transfers were seamless and on time.The trip arranged by the rep was superb. All in all a truly memorable holiday and our 3rd with emirates holiday and hopefully not our last.

10 November 2025
Unprompted review

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