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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for their helpfulness and responsiveness. Many people appreciate the efficient communication and quick response times, making their overall experience smooth and supportive. However, some customers expressed dissatisfaction with the product, specifically noting issues with medication effectiveness and frequent pharmacy changes. These changes occasionally led to delays in receiving medication and, in some cases, a perceived reduction in the product's efficacy.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers praise the product, highlighting its... See more

Service

People report positive experiences with service, highlighting the excellent consultants and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its amazing quality and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very easy onboarding. No hidden fees. No membership fees. Meds delivered on time for the first few months. Now they have switched to a different pharmacy this will be the 3rd switch since starting som... See more

Rated 4 out of 5 stars

I joined emerge March 2025 and have been mostly happy with my experience. I received my medication one week after joining and lost 13lbs in 4 weeks! Then came the delay with the pharmacy’s changing an... See more

Rated 5 out of 5 stars

I am coming up on a year with Emerge and am hoping to be at the 120lb down mark when I do. I have ridden the roller coaster of 4 pharmacy switches now due to policy shifts and fortunately have made i... See more

Rated 5 out of 5 stars

Starting with Emerge has been a really positive experience. The sign-up process was quick and easy, and the emails made it super simple to know what to do next. I’ve been on the medication for about... See more


Company details

  1. Weight Loss Service

Written by the company

Doctor prescribed. FDA regulated pharmacies. Care, Compassion and Community.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Have not noticed any difference

Have not noticed any difference. No reduction in cravings or satiety. I used Emerge a year ago and they had a different pharmacy (Hallandale). Back then I noticed a huge difference in hunger, fullness, and weight loss within a month. Emerge uses a different pharmacy (Empower) and it is not effective at all. I've been on the injections for six weeks and $700 later, nothing. I emailed them and they basically told me to stay the course and increase the dose and didn't address the efficacy issues. Very disappointing.

8 May 2025
Unprompted review
Emergeweight logo

Reply from Emergeweight

Hi LW, I’m really sorry to hear that your medication hasn’t been feeling quite the same lately. When switching pharmacies, it’s actually pretty common for your body to need a bit of time to adjust, and that can sometimes affect things like appetite and cravings. If you’re up for it, our support team would love to help you out—just give them a quick message and they’ll take it from there!

Rated 1 out of 5 stars

Not good anymore

Not good anymore! They changed pharmacy and now things are running weeks. You have to go without your shots for weeks what the point ?! They don’t offer any compensation like other places. I would find someplace else!! Emerge is no longer good!!

8 May 2025
Unprompted review
Emergeweight logo

Reply from Emergeweight

Hi Nola, we’ve reached out to all patients affected by specific pharmacy delays during the time you ordered—those delays had impacted certain states more than others and are not typical. We truly apologize for the inconvenience. We’ve been actively adjusting billing, issuing credits, and transferring patients to alternative pharmacies when possible. We’re happy to review your account and make things right, as orders are actively being fulfilled.

Rated 3 out of 5 stars

Well I’ve been with this company for…

Well I’ve been with this company for six months. Started out excellent but now not so good. I was completely out of my medication because I guess they have gotten so busy and can’t keep up. I had to wait 10-15 BUSINESS days for this last shipment. On the 12th business day they said it shipped. It use to also be over night shipping well I guess that’s not anymore. Didn’t get my medicine today. So let’s add some more days late I haven’t had my medicine in weeks.

7 May 2025
Unprompted review
Emergeweight logo

Reply from Emergeweight

Hi Haddie,
We truly understand how frustrating it is to experience delays with your medication, and we’re so sorry for the inconvenience this has caused. While the recent pharmacy delay was beyond our control, we've taken important steps to help prevent this from happening again and ensure timely refills moving forward.

Our commitment has always been to provide the highest level of care and efficiency—that’s the foundation of Emerge. If you need any further support, please don’t hesitate to reach out to our amazing support team. We’re always here for you!

Rated 2 out of 5 stars

New Pharmacy takes too long.

I have had no issues until they changed pharmacies. They placed an order on April 20 and it is May 6th and still waiting for my order. I have been taking this since December. Horrible communication when things change.

20 April 2025
Unprompted review
Emergeweight logo

Reply from Emergeweight

Hi Shannon,

We’re so sorry for the recent delay with Empower and truly understand how frustrating that must have been. We’re happy to share that we’ve been working diligently behind the scenes to resolve these issues by adding additional pharmacy partners and ensure you receive the level of service you deserve.

I see our support team has already been in touch, but I also wanted to personally extend our deepest apologies and thank you for your patience and understanding. You are the heart of our community, and we’re so grateful to have you with us.

Rated 4 out of 5 stars

Do your own research

I signed up on 4/15/2025. They were very communicative about the long wait times. Unfortunately I never got my shipment of meds. I did ask for a full refund and they did grant that to me. Just do your research.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Grateful and moving better these days

I am coming up on a year with Emerge and am hoping to be at the 120lb down mark when I do. I have ridden the roller coaster of 4 pharmacy switches now due to policy shifts and fortunately have made it through unscathed (beyond having to wait longer than anticipated and biting some nails). Customer service has always been responsive and transparent when
I’ve texted and found solutions for whatever concern I had. Very grateful for this service and medication. After a lifetime of yo-yo weight loss and gain, this experience has felt like an actual permanent change for me.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Emerge has been hands down AMAZING

Emerge has been so affordable and such a pleasure to go through for this health journey I’m on. I have lost over 120lbs and I thank them for being not only affordable but yet offer such amazing support. Their Facebook group has been so helpful with tools/resources for my health and updating us in need to knows. If you’re looking for a genuine honest trustworthy tele health company to start your weightloss journey with 10/10 recommend EMERGE!!

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Customer service has been less than…

Customer service has been less than reliable. I have been without the medication for over a month. No one answers the questions. The same “line” goes out to everyone. Abysmal is the rating. The product is fabulous. I’ve only had two months. Waiting forever on the third dose. Someone please take care of this !
Carole Bader

1 May 2025
Unprompted review
Emergeweight logo

Reply from Emergeweight

Carole, I'm sorry. It's definitely not an excuse, as we always try to take responsibility for our service ... but the entire industry experienced delays in service. These delays also caused severe backlogs in our support staff. We ended up several days behind. We're definitely getting back on track, we're switching patients to pharmacies who have caught back up. I'm sorry that you experienced service that wasn't up to par.

Rated 1 out of 5 stars

Emerge has lost a very good customer.

I have worked with Emerge since August, 2024. I have been charged for 2 months supply and haven’t received the medication.
I have repeatedly called, texted, emailed both Emerge and Empower Pharmacy. No one has responded. They owe me $838 and still no response.
I have filed 2 dispute charges to my credit card.
I was so happy with Emerge until now! I am frustrated beyond belief.

27 March 2025
Unprompted review
Emergeweight logo

Reply from Emergeweight

Sorry to hear this experience. Our billing doesn't quite work like this. Empower doesn't have 4 week doses so with most Empower patients the billing will not line with with our billing cycle. However, due to the Empower delays, there are some patients we've had to adjust billing for and give refunds, which we do. If disputed charges, we can no longer take you as a patient as the processor blocks you for us. We've never not responded to a patient through the normal channels and our support team is pretty caught up.

Rated 1 out of 5 stars

I would not recommend this company to…

I would not recommend this company to my worst enemy, they will take your money and after that ... all you get is excuses. They are quick to charge your credit card . I started with them april 12th of 2025, I haven't received anything as of yet. They are scammers. I will not continue with them that's for sure !!!

12 April 2025
Unprompted review
Emergeweight logo

Reply from Emergeweight

We've communicated to all our patients who ordered during the timeframe you did (early April). Because of the nationwide delay with pharmacies, esp in certain states, orders were delayed. This is not a usual occurrence, and we're very sorry. We've been adjusting people's billing, crediting, and moving patience to other pharmacies when we can. Have you reached out to our support?

Rated 3 out of 5 stars

So i am changing the review from 1 to 3…

So i am changing the review from 1 to 3 because they have refunded me for a product that I waited for 3 weeks .
I think they have issues with the pharmacies right now but it is upsetting because for months I didn't see results then I just started to see and I stopped getting anything which really made me upset besides that I wouldn't of wrote anything . Before they were fast and quick until now it was really frustrating .
But problem solved
If they are able to resolve issues with the pharmacy I wouldn't mind them.

21 April 2025
Unprompted review
Rated 1 out of 5 stars

Bait and switch… beware

Decided to switch providers for my tirzepatide medication. Emerge Weight was recommended by a family member. I have regretted my decision ever since placing my order. They were very quick to charge my credit card but shortly thereafter they changed the delivery time from 2-7 business days to 10-15 business days. Definitely feels like a scam and a ‘bait and switch’ situation. I’ve requested an order cancellation but I highly doubt that will be approved. I have no confidence they will fulfill their obligation of getting future orders out to me every 28 days as promised. I understand there may have been an industry change which caused delays, but I would have preferred they be upfront with this instead of pretend they can meet the 2-7 days shipping as advertised. It all feels very unethical and like I’ve been taken for $300+.
Even if my order is filled, I’ll be switching companies because I’m not a fan of how they are doing business.

20 April 2025
Unprompted review
Emergeweight logo

Reply from Emergeweight

I'm glad that you were recommended to us. We completely understand how frustrating this must be.

There were dramatic changes in the compounding space that affected all clinics and pharms. And a large number of clinics had to prescribe into a smaller number of pharmacies. This caused a bottle neck. We are working hard behind the scenes with our pharmacy partners to speed things up.

Please don’t hesitate to reach out to our support staff as in some cases we may be able to switch you and make things right. We are also delaying billing to those affected by the recent delays.

We appreciate your patience and we’re doing everything we can to get things back on track.

Rated 5 out of 5 stars

The Team at Emerge is Kind and Responsive

Emerge Weight has been nothing short of amazing. They have always been responsive and I feel like they care more about me as a person than making a buck. Anytime I contact support they have been responsive and never made me feel bothersome. I'm excited to continue my journey with them and reach my goals?

28 March 2025
Rated 5 out of 5 stars

I LOVE Emerge!

I LOVE Emerge!! They have helped me soooo much!! To look and feel better!! I have experienced some financial hardships recently, but Emerge was still there every step of the way, helping me get my meds.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

This is an amazing company

This is an amazing company! What makes it stand out above others is its incredible customer service and extremely helpful wellness community. I highly recommend this company. I'm so grateful I found them!

16 April 2025
Rated 1 out of 5 stars

Ordered on 4/1

Ordered on 4/1. Was told 3-7 business days. then 4/5 7-10 business days, now on 4/8 10 business days.
Credit card charged Requested cancel order after reading these recent reviews. Fingers crossed refund will follow.

15 April 2025
Unprompted review
Rated 1 out of 5 stars

No product

Ordered March 27, as of April 14, no product, just excuses. I have used several other suppliers and this is the first time I have ever run out of product. Tried to get my $$ back, was told I couldn't. No one to speak with, only email communication. Poor customer support. Take your money and run.

14 April 2025
Unprompted review
Rated 1 out of 5 stars

Please go with another weight loss…

Please go with another weight loss program they’ve been having issues with fulfillment of orders! I ordered it April 1st and they have stopped replying to my text messages! Look at the newest reviews! I believe it’s a sinking business!

14 April 2025
Unprompted review
Rated 1 out of 5 stars

Liked them at first for pricing and…

Liked them at first for pricing and medication. However, it’s now April 14 and my most recent order was supposed to be processed at the end of March. They say they refill so you don’t miss doses. Well I’ve now missed a dose and their only response is that they’re experiencing higher than usual demand. If you want a weight loss company that supports you and ensures you’re not just being indifferent about your own health and medicine timing, I don’t recommend this company. I’ve messaged them again to stress that I’m now missing doses of medicine and hope for a better response than “we have higher than usual demand.” If you can’t keep up with regular customers AND HISTORIC PATIENTS WHO YOU ARE TREATING, you shouldn’t be taking new patients.

As an update, since we’re now 2.5 weeks after they were originally supposed to process the medicine, I’ve missed another dose and initiated a dispute with my credit card company. I reached out to Emerge to ensure the subscription would be cancelled given my concerns about their lack of attention to patient care and was told that they would not cancel my subscription unless I withdrew my credit card dispute (!). I responded with a very strong counter about the illegal and unethical ultimatum that they were giving me and that they cannot legally force me to continue to pay them for a subscription I don’t want (and is supposed to be month to month) if I won’t withdraw a dispute I filed about not receiving what I paid for and having concerns about their emphasis on making a profit rather than providing adequate patient care. My strongly worded push back finally got a response and they agreed to cancel the subscription. If anyone else runs into these issues, please keep in mind and threaten that you can and will pursue legal action and reach out to the attorney general if they try to give ultimatums. Beyond my initial concerns about poor patient care, this most recent experience also raises ethical (and legal) issues.

29 March 2025
Unprompted review
Emergeweight logo

Reply from Emergeweight

I really sorry that you didn't receive the care you expected. With the rapid changes in the industry, it most likely wasn't only the unusually high demand, but we also had to switch pharmacies for many of our patients. And without knowing your exact case, my best guess is with that sort of delay, that is most likely what happened. It is not an excuse as we pride ourselves in our response time and making sure patients receive their medication in time. Again, I know that it is frustrating to be late on a dose. We're getting back on track now with the latest changes.

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