Embrace Financial Services Reviews 

2,198
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 397 reviews, reviewers overwhelmingly had a truly great experience with this company. Clients frequently praise the dedicated staff for their exceptional industry knowledge, professional guidance, and clear communication maintained consistently throughout the entire mortgage journey. Many consumers note that financial advisors go above and beyond to patiently answer questions, explain complex contract details, and significantly reduce anxiety during a major life purchase. However, a small number of customers noted occasional issues regarding communication gaps and unexpected administrative delays. Some reviewers expressed specific frustration concerning unreturned messages, slow responses, or an overall perceived lack of timely support from their representatives.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

Service

Customers had positive experiences with service, describing the mortgage advisors as thorough, professional,... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are consistently helpful,... See more

Response time

People report positive experiences with response time, highlighting fast, helpful, and responsive... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as quick, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed to remortgage and had used Anne before and were very pleased to see that she was still able to help us once again and through Embrace Financial Services, as always Anne is extremely thorough... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

Thank you to Louise Burrows at embrace, we both really appreciate the time and help you gave us today with our life insurance. I had no idea what our old cover did but now we have been upgraded to... See more

Company replied

Rated 5 out of 5 stars

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,198)

394 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience was amazing thanks to all…

My experience was amazing thanks to all the help from Anne Page. I couldn't thank her enough for all the help, making sure that every problem that occurred got solved promptly, making me feel stress-free at such a worrying process in remortgaging.

Hassle-free and top service, thanks again.

20 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear that you had such a positive experience with Anne! It's great to know that the support you received helped to solve any issues promptly, and made you feel stress-free during your remortgaging process. Thanks for your feedback!

Rated 5 out of 5 stars

Highly recommend Ann page

Ann Page came highly recommended to me years ago when applying for my first mortgage. I have now gone back to Ann who is helping me to secure another mortgage due to a change of circumstances. Ann knows her role inside and out and guides you every step of the way, through what can be quite a stressful and daunting process. Ann is very professional throughout but is always very kind and caring in her nature, ensuring you are well looked after. Ann has always been available, often outside of her working hours to help, or answer any questions i may have had. Nothing is ever too much trouble and i personally would not go with anyone else.

15 May 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you for such a thoughtful review. We’re delighted to hear that Anne has once again been able to support you through your mortgage journey. She takes great pride in offering clear guidance and genuinely caring for her clients, so your kind words mean a lot. We truly appreciate your continued trust and are always here whenever you need us.

Rated 5 out of 5 stars

First time buyers

Working with Ann as first time buyers made the process so much easier, she has been fantastic throughout. Thank you for all your hard work and patience. Emma & Dan

20 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind review. We’re delighted to hear Ann made the process easier for you as first-time buyers. We really appreciate your feedback!

Rated 5 out of 5 stars

Highly recommend Ann Page

Over the last 50 odd years we have moved a few times. Getting a mortgage sometimes can be daunting but when you meet Ann Page, she makes it a lot easier. At 75 years of age and wanting to down size I thought it would be difficult but with Ann I couldn't be more wrong. Ann explained everthing and got us a 10yr mortgage. If we have any problems she's always there for you . She is now helping our daughter to get on to the property ladder. You couldn't ask for a more caring person .

19 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for sharing your experience. It’s wonderful to hear that Anne has been able to make the process feel straightforward and supportive, especially after so many moves over the years. Helping clients through important life changes like downsizing is something she genuinely cares about, so your kind words mean a great deal.

We’re delighted she was able to secure the right mortgage for you and that you feel reassured knowing she’s always there to help. It’s also lovely to hear that your daughter is now working with Anne too.

Thank you again for your trust and your recommendation. We’re here for you and your family whenever you need us.

Rated 5 out of 5 stars

Although I haven’t completed my…

Although I haven’t completed my mortgage with Anne Page just yet, I’ve already been really impressed with the level of advice and support she has provided. She’s been incredibly helpful, knowledgeable, and always willing to take the time to explain things clearly, which has given me a lot of confidence moving forward.

Nothing has felt like too much trouble, and her guidance has made the whole process feel far less overwhelming. Based on my experience so far, I’ll definitely be using Anne to complete my mortgage and wouldn’t hesitate to recommend her to others.

19 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely feedback. We’re so pleased to hear that Anne has already made the process feel clearer and more manageable for you. She takes great pride in offering thorough, tailored support, so it’s wonderful to know her guidance and explanations have helped build your confidence along the way.

We truly appreciate your trust and your recommendation. We look forward to continuing to support you through to completion.

Rated 5 out of 5 stars

I had an outstanding experience working…

I had an outstanding experience working with Anne, and I cannot recommend them highly enough. From the very first conversation, they demonstrated an exceptional level of professionalism, knowledge, and genuine care for my situation.

What truly set them apart was their ability to explain complex mortgage options in a clear and approachable way. They took the time to understand my financial goals and circumstances, ensuring that every recommendation was tailored specifically to me rather than offering a one-size-fits-all solution.

Throughout the entire process, communication was prompt, transparent, and reassuring. I was kept informed at every stage, and no question ever felt too small or inconvenient. Their attention to detail and proactive approach helped avoid potential issues before they even arose, making what can often be a stressful process feel smooth and manageable.

Most importantly, I felt confident that I was in safe hands. Their expertise and dedication resulted in securing a mortgage deal that I’m genuinely happy with, and I couldn’t have achieved it without their guidance.

If you’re looking for someone who is knowledgeable, trustworthy, and truly committed to achieving the best outcome for you, I would wholeheartedly recommend this mortgage advisor.

25 June 2025
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to share your experience. We’re delighted to hear that working with Anne made the process clear and reassuring for you. She always takes great care to understand each client’s individual circumstances, so it’s lovely to know that her guidance and communication helped everything run smoothly for you.

We’re thrilled you’re happy with the outcome, and truly appreciate your recommendation. If you ever need support again in the future, we’ll be here and happy to help.

Rated 5 out of 5 stars

Anne has been incredibly flexible and…

Anne has been incredibly flexible and we cannot recommend her highly enough. Ours was our first time buying a home and she hand-held us from day one. Highly professional and friendly, she made us look forward to every next step.

19 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for the wonderful review! We’re delighted Anne helped make your first home‑buying experience so smooth and enjoyable.

Rated 5 out of 5 stars

Waooo Experience with Wayne

I never thought mortgage issues could ever be this simple and straightforward. Wayne made that possible. Apart from making the process a seamless one, it is also the most cost efficient one I have had and ever heard of.
I will definitely recommend Wayne for mortgage advisory and assistance to anyone around who needs same.

Many thanks Wayne, you are the best.

16 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful review! We're delighted to hear Wayne made the process simple, seamless, and cost‑efficient for you. Your recommendation means a lot to us, and we're glad we could support you with your mortgage needs.

Rated 5 out of 5 stars

Wayne has provided continued support…

Wayne has provided continued support throughout our house buying process. He has answered our questions whenever we’ve asked (even on his days off) and has honestly been such a pleasure to work with. As first time buyers we can’t thank him enough

17 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear that you had such a positive experience with Wayne, especially as first-time buyers. We appreciate you taking the time to share your kind words and are grateful for your feedback.

Rated 5 out of 5 stars

Had a great experience with this…

Had a great experience with this company. I was dealing with Colin Hopson and found him extremely professional and helpful. He went above and beyond to insure I got the best deal possible. Would definitely recommend.

11 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that you had a great experience with Colin. We appreciate your positive feedback and are so glad that you felt well-supported. Thanks for recommending us!

Rated 5 out of 5 stars

Wayne was an exceptional advisor

Wayne was an exceptional advisor. He took time to explain Mortgage process to us and always available to answer any question we have. He is a professional that I would recommend to all my family and friends. It was a pleasure working with him.

16 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful review! We’re delighted to hear that Wayne provided such clear and supportive guidance throughout your mortgage journey. We truly appreciate your recommendation and are glad it was a pleasure working with him.

Rated 5 out of 5 stars

Outstanding experience with EFS!

We had an excellent experience working with Hardip while arranging our mortgage. From start to finish, his level of customer service was outstanding. He was professional, knowledgeable, and always took the time to explain each step clearly, making what could have been a stressful process feel smooth and straightforward.

Hardip was incredibly responsive and kept us informed throughout, ensuring everything progressed efficiently and without unnecessary delays.

Thanks to his hard work and expertise, our mortgage was sorted quickly and with minimal hassle. We truly appreciate the effort he put in and wouldn’t hesitate to recommend him to anyone looking for reliable, friendly, and top-quality service.

Thank you again, Hardip!

Arjun & Simran

11 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that arranging your mortgage was an excellent experience with Hardip. We appreciate your kind words regarding the service you received. It's great to know the process felt smooth and straightforward, and we appreciate your recommendation. Thank you.

Rated 5 out of 5 stars

Phil Cave is brilliant to deal with

Phil Cave is brilliant to deal with. Professional, efficient and went the extra mile to get me well on the way to purchasing a property.

16 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind words! We’re delighted to hear that Phil provided such great support. Wishing you all the best with your property purchase!

Rated 5 out of 5 stars

Excellent Service

Simon Parker really helped with the mortgage application process.
As a first time buyer with little understanding of the mortgage system he was extremely patient, helpful and got me a good deal.

23 February 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad to hear that you had a positive experience with Simon! We appreciate that he was patient and helpful while getting you a good deal as a first-time buyer.

Rated 5 out of 5 stars

Helpful

Easy to contact and very willing to help. Friendly staff who are helpful and give honest advice. We’re very happy with the experience we’ve had from them since we’ve started using them in 2021

6 March 2026
Unprompted review
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Reply from Embrace Financial Services

We appreciate you taking the time to share your positive experience with us. We're happy to hear that our team has been helpful and supportive since 2021!

Rated 5 out of 5 stars

Anne has Been great help

Anne has Been great help and supported us along the way to getting our house and I couldn't ask for any better help.

Mr & Mrs Leonard

16 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that the support Anne provided was helpful during the process of getting your house. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Great service

Great experience assisting me with sorting out my mortgage for my new house and a big thank you to Anne Page for helping me navigate the same and purchase from start to finish. My financial situation was very complex as it was not what you would call a normal sale and purchase. I sold my property privately, and the house I purchased was also a private sale. To add to this I also had to sort out the remaining help to buy interests in my old property. And assisted me in getting everything sorted, and from initial conversation to completion day only took 4 months. Very happy with the service and would highly recommend.

5 February 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that Anne provided a great experience assisting with your mortgage for your new house. We are so glad we could help navigate your complex financial situation and private sales. Thank you for recommending our service!

Rated 5 out of 5 stars

Excellent service from my mortgage…

Excellent service from my mortgage advisor Anne page . They supported me through every step of the process and made everything clear and stress-free. They were always available to answer my questions and kept me updated throughout. I really appreciate their help and would highly recommend them to anyone looking for a reliable and professional mortgage advisor.

19 February 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear about the excellent support you received from Anne! It's great to know that the process was clear and stress-free, and that your questions were answered promptly. We appreciate your recommendation!

Rated 5 out of 5 stars

First Time Buyer - Fantastic Service

I had the pleasure of working with EFS & Lee Dineley as a First Time Buyer navigating my first property purchase. Fanstastic service, would highly recommend the team!

10 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that your first property purchase experience with Lee was fantastic. We appreciate your recommendation and are grateful for your feedback!

Rated 5 out of 5 stars

I will be using this service again!

Anne page at embrace has been fantastic. I would definitely recommend. She has been so helpful and has been able to accommodate outside of the normal 9-5 hours, making it easy to book in an appointment. She is always there at the end of the phone for any queries. During what can be a stressful time, she really put me at ease and helped me secure the morgage offer that I needed. I will be using embrace again in the future and requesting Anne.

13 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful review! We’re delighted to hear how well Anne supported you throughout the process. She always goes above and beyond for her clients, and it’s great to know her flexibility and reassurance made a real difference during a stressful time. We truly appreciate your recommendation and look forward to supporting you again in the future.

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