Embrace Financial Services Reviews 

2,202
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, professional, and genuinely caring throughout every single step of the home buying journey. Many people note that advisors take the necessary time to provide clear guidance, valuable suggestions, and expert advice on all available mortgage options. Consumers are particularly impressed by the remarkably fast response times, proactive communication, and consistent updates regarding their financial applications. Reviewers consistently emphasize that working closely with the team makes the entire process feel exceptionally smooth, entirely stress-free, and wonderfully well-managed from the beginning to final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional knowledge, professionalism,... See more

Service

Consumers find service to be positive, noting that advisors are extremely thorough, professional, and... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are consistently helpful,... See more

Response time

Customers report extremely positive experiences with response times, noting that communication is prompt,... See more

User experience

Clients share positive opinions on user experience, noting that the entire process feels straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed to remortgage and had used Anne before and were very pleased to see that she was still able to help us once again and through Embrace Financial Services, as always Anne is extremely thorough... See more

Company replied

Rated 5 out of 5 stars

First time movers, had a really lovely experience working with Russell and Jessica. Had a really good chat with Russell about our options, he was generous in his explanations of the mortgage process a... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,202)

398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lois Keefe

Went through Lois when applying for my first home and the service as excellent for a first time buyer as I got very fast responses and everything was explained clearly

5 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your lovely review! We’re delighted to hear that Lois was able to support you so well during your first home purchase. Buying your first property can feel overwhelming, so it’s great to know you felt informed, supported, and received quick responses throughout the process.

If you ever need any further help or have questions in the future, we’re always here for you. Enjoy your new home!

Rated 5 out of 5 stars

Highly recommended

Wonderful service to the tiniest details
Highly professional mortgage advisory

13 February 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your lovely review! We’re really pleased to hear you received such attentive and professional support. It’s great to know the service met your expectations down to the finer details.

Rated 5 out of 5 stars

Staff & Service

I have always had fantastic service from EFS and Lois Keefe who has taken care of both my mortgage & re-mortgage applications. Lois sent me regular updates and kept everything simple and straightforward for myself. Lois is always available for a call/meeting to discuss any confusing questions I may have. I would highly recommend EFS and definitely worth an ask if you can get Lois to handle your application. Thanks again.

4 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to leave this wonderful review. It’s great to hear that you’ve consistently received fantastic service from us and that Lois has been able to support you so well with both your mortgage and remortgage applications.

We’re really pleased to know her regular updates, clear explanations, and availability have helped make everything straightforward and stress‑free for you. Your recommendation means a lot, and I know Lois will truly appreciate your kind words.

If you ever need any further support in the future, we’re always here to help. Thanks again for choosing us!

Rated 5 out of 5 stars

A truly supportive and professional Mortgage Advisor

From the very beginning, Kristopher Camblin was incredibly supportive and professional. Our first meeting was a video call rather than just a phone conversation, which made a big difference. He was very transparent and open with us, sharing his screen and taking the time to clearly explain every step of the process so we fully understood what to expect.

He never rushed the conversations and was always willing to spend as much time as needed.

Kristopher was also very collaborative and easy to work with throughout the whole process. He was extremely responsive and always replied quickly to emails, even when we had multiple complicated questions or different cases to discuss.

Overall, we had a very positive experience working with Kristopher. His transparency, patience, and dedication made the whole mortgage process much smoother and far less stressful. I would highly recommend him to anyone looking for a reliable and supportive mortgage advisor.

4 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to leave such a thoughtful review. It’s great to hear how well Kristopher supported you throughout your mortgage journey. Offering clear guidance, taking the time to walk through each step, and being available when needed are all things he takes real pride in, so it’s wonderful to know this made a genuine difference for you.

We’re especially pleased that his communication and responsiveness helped keep the process running smoothly and removed some of the stress that often comes with arranging a mortgage.

Your recommendation means a great deal. If you need any further assistance in the future, we’re always here to help.

Rated 5 out of 5 stars

Lois helped me secure my home.

Lois helped me secure my home. I had no idea how to begin. Lois took all my worries away, guided me through the process and explained all the jargon to my understanding. Lois has a lovely manner and is very efficient and you will not be left waiting. I would highly recommend Lois for your finanical needs. 😊

3 March 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful review! We’re delighted to hear that Lois was able to take the stress out of the process and guide you with clear, easy‑to‑understand explanations. Her supportive manner and efficiency are qualities we’re very proud of, and it’s great to know they made such a positive difference for you. We truly appreciate your recommendation and are glad you felt so well looked after. 😊

Rated 5 out of 5 stars

Embrace Financial Services have been…

Embrace Financial Services have been excellent with us every time we have needed a mortgage. Kristopher was friendly, flexible with timings (as both myself and my partner work full time) and extremely prompt at replying to emails. He really put effort into finding us the best mortgage and always explained the options clearly. We would highly recommend!

2 March 2026
Unprompted review
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Reply from Embrace Financial Services

We're delighted to hear that you had such a positive experience with Kristopher and the team. It's great to know his flexibility, prompt responses, and clear explanations helped you secure the best mortgage. Thank you so much for the recommendation!

Rated 5 out of 5 stars

Thank you Wayne Danks

Working with embrace has been an absolute pleasure! Working closely with I wayne we knew that we were in reliable hands.
He was fantastic, he helped us arrange and secure our first mortgage, compared prices for our insurances and worked tirelessly to make sure that buying our first home was a success. We're delighted with all of his efforts. Thank you Wayne, we look forward to working with you again in the future.

28 February 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful review! We’re delighted to hear that Wayne made your first home-buying experience such a success. We really appreciate your kind words and look forward to supporting you again in the future.

Rated 5 out of 5 stars

We were offered services through…reeds reins

We were offered services through embrace when arranging a viewing with reeds reins which at first I wasn't all that fussed about but then spoke with Andy who became our mortgage advisor and was blown away. He's always been at hand if we need him and the passion and drive he has in his job makes you feel he's just as excited about getting your new house as you are. He went above and beyond to get us the best deal possible for a house we never thought we'd achieve. Honestly can't thank him enough and would 100% be passing on his details to anyone needing help with a mortgage!! Cheers Andy!

29 January 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for such a fantastic review! We’re delighted to hear how well Andy supported you throughout your mortgage journey. His dedication and enthusiasm really do shine through, and it’s wonderful to know he helped you secure a home you’re excited about. We truly appreciate your recommendation and are thrilled to have been part of the process. Thank you again from all of us at Embrace!

Rated 5 out of 5 stars

Thank you Lisa

Lisa Cummings has been exceptionally hardworking, dedicated, and professional throughout the entire process. She is approachable, patient, knowledgeable, and consistently supportive. Over the past few years, while I was trying to buy a house through the equity scheme, she always took the time to guide me, answer my questions, and reassure me whenever things felt overwhelming. She has been reliable, proactive, and genuinely caring, always looking out for my best interests. I truly believe that without her commitment and encouragement, I would not have managed to achieve this.”

23 February 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your wonderful review. We’re so pleased to hear how supportive and dedicated Lisa has been throughout your journey. Her commitment, knowledge, and genuine care make such a difference, and it’s fantastic to know she helped you achieve your goal. We truly appreciate your kind words and are grateful to have been part of your home‑buying experience.

Rated 5 out of 5 stars

Many thanks to Wayne Danks

Working with Wayne Danks, being a first time buyer has honestly taken an incredible amount of stress away from the process. He’s wonderful, informative and patient and I can’t begin to thank him enough for all the work he’s put in to making this process as smooth as possible.
We will be coming back to remortgage through Wayne in the future for sure.

26 February 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that your first-time home-buying experience was less stressful because of Wayne. We appreciate your kind words and are grateful for your future business when it's time to remortgage.

Rated 5 out of 5 stars

Great experience with Wayne and EFS 👍

Had a great experience with EFS and Wayne Danks who handled my mortgage application. Wayne sent me regular updates and kept everything simple and straightforward for myself. There was a bit of going back and forth with lenders in regards to deposit amount but Wayne found a mortgage deal for me far better than I could of asked for. I would highly recommend EFS and definitely worth an ask if you can get wayne to handle your application. Thanks again.

25 February 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for taking the time to leave such a great review! We’re so pleased to hear you had a positive experience with us and that Wayne kept everything clear and straightforward throughout your application.

It’s fantastic to know he stayed on top of the updates, handled the back‑and‑forth with lenders, and ultimately found you a mortgage deal that exceeded your expectations. He’ll be delighted with your feedback.

Thank you again for the recommendation it really means a lot to us!

Rated 5 out of 5 stars

We used Embrace Financial Services…

We used Embrace Financial Services during our next house purchase, supported by Financial Advisor Peter Buckle. Throughout the process the service provided has been thorough and reassuring—taking the time to validate our affordability properly and explain what we could comfortably borrow. Compared the market options and presented the best mortgage product for our circumstances. Pros and cons of alternative options were very well explained during this process. Good communication throughout. The whole experience felt well-managed and far less stressful. I’d recommend Embrace FS to anyone buying a home.

26 February 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to leave this fantastic review. We’re delighted to hear that Peter supported you so thoroughly throughout your purchase and helped make the process clear, well‑managed, and far less stressful.

It’s great to know the affordability checks, market comparison, and explanations of your options gave you the confidence to choose the right mortgage for your circumstances. Good communication and reassurance are exactly what we aim to provide.

We really appreciate your recommendation and are pleased we could be part of your home‑buying journey. If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

Mortgage Application …

My application went so easy because of Kristopher Camblin he made it so easy for us he worked so hard to get us the best deal.
Even when we had a question which was after 10pm he was there for us.
I will recommend this firm for us they where reliable understand.

Thx all this to Kristopher Camblin

25 February 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy your application process was easy. It's great to hear that Kristopher was helpful and dedicated to finding the best solution for you, even late at night. We appreciate your recommendation!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Mortgage Advice

⭐️⭐️⭐️⭐️⭐️ Outstanding Mortgage Advice – Highly Recommended!

We had an excellent experience working with our mortgage advisor. From the very beginning, they were professional, knowledgeable, and incredibly supportive throughout the entire process.

As first-time buyers, we had a lot of questions and uncertainties, but everything was explained clearly and patiently. Our advisor took the time to understand our circumstances and found us a mortgage deal that suited our needs perfectly. Communication was always prompt, transparent, and reassuring, which made what can often be a stressful process feel straightforward and well managed.

What really stood out was the genuine care and dedication shown at every stage—from the initial consultation right through to completion. Nothing ever felt like too much trouble, and we always felt confident that we were in safe hands.

Thanks to their expertise and guidance, securing our mortgage was smooth and hassle-free. We would not hesitate to recommend their services to anyone looking for trustworthy, professional mortgage advice.

Thank you again

25 February 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that you had an excellent experience and found our advice outstanding. We appreciate you highlighting our team's knowledge and support during your first home-buying journey. It's great to know we made the process smooth and hassle-free. Thank you for recommending our services!

Rated 5 out of 5 stars

Great experience with Embrace

Great experience with Embrace. Was easy to get through to Wayne and as
first time buyers Wayne made everything less complicated. Would 100% recommend.

25 February 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for the great review! We’re really glad Wayne made the process simple and stress‑free for you as first‑time buyers. We truly appreciate the recommendation!

Rated 5 out of 5 stars

Very good service

Very good service, very good advise. Works with your diary for meetings.

24 February 2026
Unprompted review
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Reply from Embrace Financial Services

We're glad you found our service and advice helpful, and appreciate our flexibility in scheduling meetings to suit your needs.

Rated 5 out of 5 stars

Was talked threw all the relevant steps…

Was talked threw all the relevant steps well an made it that bit easier getting everything sorted

23 February 2026
Unprompted review
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Reply from Embrace Financial Services

We're happy to hear that the explanation of the steps made the process easier for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Phil cave

Phil cave, absolutely awesome. With all the frustration I've caused him through getting my initial mortgage and to just renewing it, he's been amazing. This is the first review I've ever left any company and I couldn't recommend embrace and phil enough. Great company and great customer services

24 February 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to leave your first ever review. It means a great deal to us. We are thrilled to hear how well Phil supported you with your initial mortgage and your renewal. He always works hard to make the process as smooth as possible and your kind words will mean a lot to him. We truly appreciate your recommendation and are grateful for your trust.

Rated 5 out of 5 stars

Stress free experience

Lois has been great organising my mortgage.
She's been professional yet friendly which has made this part of the process completely stress free. Lois has communicated updates with me regularly, ensuring I understood everything and has been there for any questions I needed answered, with prompt responses. I highly recommend Lois 😀

24 February 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear that your mortgage process was stress-free! It's great to know the updates and clear communication from Lois were helpful, and that all your questions were answered promptly. Thanks for the recommendation!

Rated 5 out of 5 stars

Met with Andy yesterday and he was so…

Met with Andy yesterday and he was so friendly and welcoming. I was extremely nervous about the appointment as I've never done anything like this before but I felt comfortable straight away and he was brilliant with my disabled little boy who was quite upset at the time. We managed to make good progress despite little one being very noisy. I'm very hopeful that after our meeting things are moving in the right direction. Highly recommend his service, I wish I had seeked his help sooner. Thank you for helping us.

19 February 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for sharing this lovely review. We’re delighted to hear that Andy made you feel comfortable and supported, especially when you were feeling nervous. It’s wonderful to know he helped create a welcoming environment for both you and your little boy.

We’re really pleased to hear you feel things are now moving in the right direction. Your recommendation means a great deal to us, and we truly appreciate your kind words.

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