Elviescloset Reviews 46

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the quality of the products to be good, with items often matching descriptions and looking better than expected. People were generally satisfied with the fit and style of the clothing, appreciating the comfort and appearance. Some also noted that their orders arrived in an acceptable timeframe. However, some people were dissatisfied with the product quality, describing items as poor and not matching the advertised images. There were also concerns about the origin of products, with some reviewers expressing disappointment that items shipped from China, leading to issues with returns and unexpected customs fees. Additionally, some customers experienced problems with delivery, including long wait times and difficulties with tracking information.

What people talk about most

Product

Clients share ambiguous opinions on product quality and appearance. Many customers praise the high quality of... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of items like leather... See more

Order

Customers had ambiguous experiences with order. While some found ordering straightforward and were satisfied... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While some reviewers report... See more

Price

Consumers find price to be ambiguous. Many reviewers express dissatisfaction, citing expensive prices for... See more

Based on these reviews

Rated 4 out of 5 stars

Feels comfortable and looks the same as online. A solid choice if you're looking for something simple and wearable.

Rated 4 out of 5 stars

The fit was fine, although the sleeves were a bit loner than expected. Still the overall look is nice and I have already worn it out once

Rated 4 out of 5 stars

The overall experience was good. The item looks the way I expected and I’d consider ordering again.

Company replied

Rated 4 out of 5 stars

It’s nice to hear that everything arrived safely and that you’re especially pleased with the style of the items.



Contact info

3.5

Average

TrustScore 3.5 out of 5

46 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

I bought a really nice coat it was…

I bought a really nice coat it was really really warm and it was a nice fit Ian very happy with this purchase and I will definitely buy here again

6 April 2026
Unprompted review
Elviescloset logo

Reply from Elviescloset

Thank you for your feedback. We're glad to hear you love your coat. We appreciate your support.

Rated 5 out of 5 stars

clothes

I am very happy with this website i found some realy nice clothes and other accessoires and all that for a low price i am very happy!!

5 April 2026
Unprompted review
Rated 4 out of 5 stars

The overall experience was good

The overall experience was good. The item looks the way I expected and I’d consider ordering again.

23 December 2025
Unprompted review
Elviescloset logo

Reply from Elviescloset

Thank you for your feedback. We're glad you enjoyed your experience

Rated 3 out of 5 stars

No major issues overall

No major issues overall . Ordering was straightforward and the item turned out as expected

22 December 2025
Unprompted review
Elviescloset logo

Reply from Elviescloset

Thank you for your feedback. We're glad to hear you had a positive experience

Rated 1 out of 5 stars

Elvie’s Closet - One of life’s bad experiences

Purchased 2 cardigans. One fitted. One too large. Requested refund for large cardigan. Offered 15% refund. Requested full refund again. No response. Emailed them again. Response an offer of 30%. Requested full refund again. Told to post it to China and refund would be made when Customer services received notification it had been received. Postage needed to be tracked. Checked the cost of postage at Post Office. Told they don’t do tracking to China. Postage without tracking not guaranteed and over half the cost of cardigan. Checked address given by Customer services and different to one on website. Checked website address on Google. History of tracked packages being stuck at Customs and the original Dutch carrier not being able to help. No surprises there. Checked address from Customer services on Google. Business selling home appliances.
The cardigan that fitted worn a few times and already bobbled. Requested a full refund as not fit for purpose. No response. Didn’t really expect one but always good to give the opportunity for positive action.
Conclusion: Company selling cheap low quality imports at expensive prices. Smoke and mirrors website. Refund policy not robust or trust worthy. Don’t generally do reviews but this Company’s unethical behaviour bad enough to raise awareness of it.

15 January 2026
Unprompted review
Elviescloset logo

Reply from Elviescloset

We're sorry to hear about your experience. This is not the level of service we aim to provide.

Our support team would be happy to review your case again and see how we can assist. Please contact us with your order number so we can look into this further.

Rated 3 out of 5 stars

Ordering was simple but the product was…

Ordering was simple but the product was just okay. The fabric feels a bit thinner than I expected.

16 December 2025
Unprompted review
Elviescloset logo

Reply from Elviescloset

Thank you for your feedback. We're glad to hear the fit was good, but sorry that the item did not match your expectations.

Rated 4 out of 5 stars

The item met my expectations

The item met my expectations. It was delivered in acceptable time and the product matches the description. Overall a smooth process.

10 January 2026
Unprompted review
Elviescloset logo

Reply from Elviescloset

Thank you for your feedback. We're glad to hear everything met your expectations and that you had a smooth experience. We appreciate your support.

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