Ellisons Hair and Beauty Reviews 

3,041
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 544 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the user-friendly website that makes ordering supplies for their businesses completely stress-free and straightforward. Consumers consistently highlight the wonderful selection of high-quality items available, noting that goods always arrive correctly packed and in pristine condition. However, some people mentioned issues with courier delivery delays, pointing out that shipments occasionally take longer than expected to arrive. A few other people also felt that managing returns or dealing with occasional transit problems caused frustration when items failed to show up on time.

What people talk about most

Delivery service

People report positive experiences with delivery_service, frequently highlighting super fast next-day... See more

Product

Clients share positive opinions on product quality, highlighting a great range of stock and fantastic prices.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, reliable, and efficient... See more

Order

Customers consistently note positive experiences with order processes, highlighting a good product range and... See more

Quality

Consumers find quality to be very positive, highlighting that products are high quality, well packaged, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super fast delivery, and great price! Will be ordering again Thankyou! Only issue is they say free delivery over £50 but as a new customer they also offer 15% off and if you use that you don't get the... See more

Company replied

Rated 5 out of 5 stars

Every time we use Ellisons the goods are packed and packed correctly. They are delivered on time with the goods being packed so that no damage is caused. Absolutely brilliant service and product's.... See more

Company replied

Rated 5 out of 5 stars

I made an online order and stupidly didn’t change my address having moved since my last order. I called customer services and they quickly changed the address for me and it arrived next day, 10/10 Ell... See more

Company replied

Rated 5 out of 5 stars

I have used Ellisons for my business for many years now. They always have what I need at reasonable prices and with quick delivery! With the given time slot and day for delivery-it makes life very eas... See more

Company replied



Company details

  1. Beauty Products Wholesaler
  2. Barber Supply Store
  3. Beauty Product Supplier
  4. Hair Product Store

Written by the company

Beauty, hair and equipment supplies for professionals. Trade only products with free delivery over £50. Order until 8.00pm for next day delivery*.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.6

All reviews

(3,041)

520 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Looking to order salon furniture

Looking to order salon furniture, I get 15% of as new customer however won’t let me use it for some reason then delivery says £154.00 for one bed to be delivered and I live in mainland Scotland which contradicts the delivery fees

5 June 2026
Unprompted review
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good morning,
Thankyou for your review.
We are sorry to hear you are having issues trying to order, to get further assistance, we would advise to contact Ellisons furniture team so that they can assist you with finding the best discounts for the items you require, and to ensure the delivery surcharge is correct for your post code.
Kind regards,
Ellisons.

Rated 5 out of 5 stars

Ellisons never disappoints

Ellisons never disappoints. I urgently needed some purified water because I had forgotten that I was running low on stock. I opted for next day delivery, and it arrived right on time the following day. Thanks a lot!

3 June 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good morning,
Thank you for taking the time to leave a review.
We're so happy to hear we could help! We're glad our next-day delivery met your expectations. Thank you for your kind words!
Kind regards,
Ellisons.

Rated 1 out of 5 stars

We still haven't received the…

We still haven't received the shipment!! DHL continues to advise "It's delayed" What is going on?

1 June 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good morning,
Thankyou for your review. We are sorry that you have not yet received your order. This has been investigated, and the courier have advised an issue with the address, one of our customer service team will contact you via email to resolve this.
Kind regards,
Ellisons.

Rated 1 out of 5 stars

I am yet to receive my order.

I am yet to receive my order.

1 June 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good morning,
Thankyou for your review.
We are sorry your order is delayed. We can see that this has been raised with the couriers by our customer service team. We will contact you via email to update you.
Kind regards,
Ellisons.

Rated 5 out of 5 stars

Ordering was simple and delivery was…

Ordering was simple and delivery was fast definitely use again

28 May 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good morning.
Thankyou for your review.We are so pleased to hear that your ordering process was simple and delivery was fast. We appreciate your positive feedback! Kind regards Ellisons

Rated 5 out of 5 stars

Excellent as always

Excellent as always

27 May 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good morning.
Thankyou for your review. We appreciate you sharing your positive experience! Kind regards Ellisons.

Rated 5 out of 5 stars

Ellisons send items very quickly

Ellisons send items very quickly. Ocasionally have offers. All in all goid company.

27 May 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good morning.
Thankyou for your review. We're so glad to hear you appreciate our quick delivery and offers. Thank you for your wonderful feedback! Kind regards Ellisons.

Rated 5 out of 5 stars

Super easy ordering!

Super easy ordering!
Super fast delivery!
Thank you 🙏

27 May 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good morning.
Thankyou for your review. We are so glad you had an easy ordering experience and fast delivery. Thank you for your kind words! Kind regards Ellisons.

Rated 5 out of 5 stars

Good products

Quick delivery .. good products

13 May 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good morning.
Thankyou for your review. We are so pleased you enjoyed our products and delivery! Kind regards Ellisons.

Rated 5 out of 5 stars

Extremely fast delivery- great customer…

Extremely fast delivery- great customer service! Would definitely recommend

27 May 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good morning.
Thankyou for your review. We appreciate you sharing your positive experience! We're so glad you enjoyed our fast delivery and great customer service. Kind regards Ellisons.

Rated 5 out of 5 stars

I placed my order on line then thought…

I placed my order on line then thought I maybe I had made a mistake with the delivery so I had to call. My concern was sorted straight away as in the phone answered quickly & I spoke to someone who was really helpful. My order arrived all correct Great service

26 May 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good morning.
Thankyou for your review. We're so glad to hear your concern was sorted quickly and that our team was helpful. We appreciate you sharing your positive experience with us! Kind regards Ellisons.

Rated 5 out of 5 stars

The quickest delivery

The quickest delivery! Ordered some essential supplies in a rush and they arrived next day! No other suppliers have managed this even locally - Aberdeen, Scotland. Definitely now using Ellisons.

26 May 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good afternoon,
We are so pleased to hear about your positive experience with our swift delivery service to Aberdeen! We appreciate you choosing us for your essential supplies.
Thank you for your feedback.
Kind regards,
Ellisons.

Rated 5 out of 5 stars

Great service

Great service. Had an issue that was sorted immediately. Very impressed.

7 May 2026
Unprompted review
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good Afternoon, We are so glad we could resolve your issue quickly. Thank you for your feedback. Kind regards Ellison's

Rated 2 out of 5 stars

I've spoken with more interested customer service personnel

I telephoned the company two times with regards to placing an order and tbh on both occasions I was met with a somewhat uninterested and rather couldn't care less attitude. On the third call I was dealt with by a comparibly helpful lady so hence the 2 not 1 star

21 May 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good afternoon,

Thank you for taking the time to leave your feedback. We’re very sorry to hear that your experience did not meet the level of service we aim to provide, and we appreciate you bringing this to our attention.

Please be assured that your comments have been addressed internally with the team to help ensure a more positive experience for our customers moving forward.

Sorry again for any inconvenience caused.

Kind regards,

Ellisons

Rated 5 out of 5 stars

As always great service from Ellisons

As always great service from Ellisons

5 May 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good Afternoon We are so glad you had a positive experience purchasing from us, Thank you for taking the time out to leave us a review. Kind regards Ellison's

Rated 2 out of 5 stars

Disappointed

Disappointed with the quality of the pedicure bowl - feels overpriced and the foot rest is faulty- I’m only keeping it because I need it for over the weekend but I wouldn’t recommend this product

20 May 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good afternoon,
Thank you for taking the time to share your feedback. We’re really sorry to hear that the pedicure bowl didn’t meet your expectations, particularly regarding the quality and the faulty footrest. This is certainly not the experience we want for our customers.
We appreciate you highlighting these issues, as it helps us improve both our products and quality checks. If you haven’t already, we’d encourage you to reach out to our customer support team on sales@ellisons.co.uk so we can look into this for you and explore a suitable resolution.
Thank you again for your honest review, and we’re sorry for the disappointment caused.
Kind regards,
Ellisons.

Rated 5 out of 5 stars

St Tropez tan solution great products…

St Tropez tan solution great products and price and quick delivery

18 May 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Good morning.
Thankyou for your review.
We are glad to hear are happy with our St Tropez tan solution and our quick delivery.
Kind regards,
Ellisons.

Rated 5 out of 5 stars

Great website

Great website, easy payment, plenty of product choice.
Efficient dispatch and delivery.

14 May 2026
Ellisons Hair and Beauty logo

Reply from Ellisons Hair and Beauty

Thank you for taking the time to leave us a review. We're so glad you found our website easy to use and appreciated our product selection. We value your kind words! Kind regards,

Ellisons.

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