Good product & quick delivery, let down by their mobile website experience. I’m on the latest iOS version & it was almost impossible to navigate & order & I nearly gave up! Product is good - the c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really love the idea of "mystery" protein powders. I had a gift card so I thought, why not order three? Yes, they were all chocolate flavoured, which is the only reason I gave 4 stars, because a dif... See more
Company replied
The ease of navigating through your website. Every product has very detailed information. This won't be my last time as it's hard getting quality and affordable supliments from where Im from. The fact... See more
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Easy online shopping experience. Opted for click and collect and products were available very quickly for pick up. Was notified via text and email. Friendly staff on arrival and pick up was seamless.... See more
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Company details
Information provided by various external sources
Elite Supps carry the best sport supplement range, with great online deals. Make our supplement shop your first stop towards achieving your fitness goals today!
Contact info
42 Wollongong Street, 2609, Fyshwick, Australia
- enquiries@elitesupps.com.au
- www.elitesupps.com.au
4.3
Excellent
7K reviews
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Order came faster then expected
Order came faster then expected, ordered on a Saturday it came Tuesday, was packaged well and all my items were correct, the freebies are a nice touch too, prices were fair and can say with 100 percent certainty this will br my go to shop for protein.
12 July 2026
Reply from Elite Supps
Hey there
We are so happy to hear that your order arrived quickly and that everything was correct and well-packaged. We appreciate your kind words about our fair prices and the freebies. We look forward to being your go-to shop for protein!
Elite Supps
Purchased the mystery bottle or shakers…
Purchased the mystery bottle or shakers so purchased 5 hoping I get a mix and got the exact same bottle 5 times. I understand the mix up but when I touched base to address it they basically Whiped their hands with it and said it’s bad luck.
20 July 2026
Unprompted review
Reply from Elite Supps
Hey there
Thank you for taking the time to leave your feedback.
We're sorry to hear you were disappointed with the Mystery Shaker/Bottle promotion. As the name suggests, each Mystery Shaker/Bottle is selected at random based on the stock available at the time your order is packed.
While purchasing multiple mystery items can certainly result in a mix of products, it can also mean receiving the same item more than once depending on current availability. Unfortunately, we're unable to guarantee a variety of different bottles or shakers as part of this promotion.
We understand this wasn't the outcome you were hoping for, and we appreciate you sharing your feedback. We'll be sure to pass it on to our team for consideration in future promotions.
Elite Supps
Protein arrived open & damaged
Protein arrived open & damaged. I asked for assistance from Elite Supps and received a reply stating they cannot assist as I didn’t take up extra insurance. I replied & said this cannot be used though and needs to be disposed of, how can they accept money for a product that isn’t usable? I was advised they COULD have helped me but now it’s been disposed of they can’t. I then replied & stated it hasn’t been disposed of yet so please advise my next steps? Another reply stating they stand by that they can’t help me as it’s damage due to transit/courier. So a $70 purchase not usable on receipt and no customer service at all to help their customer.
So beware- if you don’t add EXTRA insurance they won’t take responsibility for anything or provide any type of service to their customers. I will never order from here again.
21 July 2026
Unprompted review
Reply from Elite Supps
Hi Stacey,
Thank you for your feedback.
We're sorry to hear you were disappointed with the outcome of your enquiry.
At checkout, we offer Easy Protection as an optional service to cover orders that are lost, stolen, or damaged during transit. Unfortunately, this option was not selected on your order. As outlined at the time of purchase, where Easy Protection is declined, we aren't able to provide compensation or replacements for damage that occurs during transit.
We appreciate that this wasn't the outcome you were hoping for. Our responses were based on the terms of the shipping option selected with your order and were applied consistently.
Thank you again for taking the time to share your experience.
Elite Supps
Reply from Elite Supps
Hey there
We're delighted to hear that you found the online ordering process easy and that you received a genuine product! Thank you for your positive feedback.
Elite Supps
Easy online shopping experience
Easy online shopping experience. Opted for click and collect and products were available very quickly for pick up. Was notified via text and email. Friendly staff on arrival and pick up was seamless. Have purchased from elite supps previously with similarly smooth experience.
4 July 2026
Reply from Elite Supps
Hey there
We are so pleased to hear that your online shopping experience and click-and-collect pickup were seamless. It's wonderful to know our staff provided friendly service and that you consistently have smooth experiences with us. We truly appreciate your kind words!
Elite Supps
Excellent thank you
8 July 2026
Reply from Elite Supps
Hi there
We are so happy that you enjoyed the service!
We look forward to you shopping with us again in the future!
Elite Supps
Efficient service and a good price.
9 July 2026
Reply from Elite Supps
Hey Craig
We're so happy to hear that you found our service efficient and our prices good. Your positive feedback is greatly appreciated!
Elite Supps
Reply from Elite Supps
Hey there
We're so happy to hear that you had such a positive experience with our service, communication, and delivery! Your kind words mean a lot to us.
Elite Supps
Bought some protein bars was wonderful…
Bought some protein bars was wonderful and delivery was good
9 July 2026
Reply from Elite Supps
Hey Brandon
We're so happy to hear that you enjoyed the protein bars and that the delivery was good. Thank you for your wonderful feedback!
Elite Supps
Good product & delivery but bad mobile website experience
Good product & quick delivery, let down by their mobile website experience. I’m on the latest iOS version & it was almost impossible to navigate & order & I nearly gave up!
Product is good - the chocolate mug cake is much nicer than the red velvet.
2 July 2026
Reply from Elite Supps
Hey Tova
We appreciate your feedback on our product and quick delivery. We're truly sorry to hear about the difficulties you experienced with our mobile website. We are actively working on improving our mobile experience to ensure a smoother ordering process for everyone. We're glad you enjoyed the chocolate mug cake!
Elite Supps
Reply from Elite Supps
Hey Peta
We are so glad you are happy with our quick delivery and hope to see you shopping with us in the future!
Elite Supps
Shipping is quite expensive and it is…
Shipping is quite expensive and it is really inconvenient that some bundles are not available in store.
30 June 2026
Reply from Elite Supps
Hey Sarah
Thanks for your feedback. We understand that shipping costs and product availability are important. Some bundles are available exclusively online and may not be stocked in our retail stores. We appreciate you taking the time to share your experience and will pass your feedback on to the relevant team.
Elite Supps
Could improve customer care
Would be helpful if you responded to my email regarding being charged for freight when I shouldn’t have been.
8 July 2026
Reply from Elite Supps
Hey Andrew
We do apologise but I can see that a member of our team replied on the 8th.
As you selected Express shipping you were charged for this.
We apologise for any confusion and hope you have a great week ahead.
Elite Supps
Sweta was an absolute gem
Sweta was an absolute gem! She went above and beyond to help me try a protein powder before I made a decision and also gave me a scoop for an oxyshred I bought previously that came without a scoop.
8 July 2026
Reply from Elite Supps
Hey Tayla
We are so happy to hear about your positive experience! We appreciate you sharing how helpful our team member was in assisting you with the protein powder and the scoop for your oxyshred. We always aim to provide excellent service.
Elite Supps
I received the product within 2 days of…
I received the product within 2 days of ordering, very swift service on their behalf, product was well packaged, very satisfied
29 June 2026
Reply from Elite Supps
Hey Brett
We're absolutely delighted to hear that you received your product so quickly and that our service was swift. It's wonderful to know you were satisfied with the packaging as well!
Elite Supps
Easy to navigate website
Easy to navigate website, had the products I needed, quick delivery and I also get to collect Livebetter rewards through Medibank, win win👌🏼
7 July 2026
Reply from Elite Supps
Hey Melissa
We're so pleased to hear you found our website easy to use and that we had the products you needed. It's great that delivery was quick and that you can collect Livebetter rewards. We appreciate your positive feedback!
Elite Supps
I felt tricked in the purchase and…
I felt tricked in the purchase and support brushed me off. Won’t purchase here again.
7 July 2026
Reply from Elite Supps
Hey Brendon
We're sorry to hear you were disappointed with your experience.
The promotion was for a Mystery Shaker/Bottle, meaning customers could receive either a shaker or a drink bottle at random.
We're sorry we couldn't provide the outcome you were hoping for and wish you all the best.
Elite Supps
Reply from Elite Supps
Hey Bradley
We are so happy to hear that our team was friendly and provided you with helpful information. We appreciate your kind words!
Elite Supps
Reply from Elite Supps
Hey Louise
We're so glad to hear you found us friendly and helpful. We truly appreciate your kind words!
Elite Supps
The company has no ethical values
The company has no ethical values. They lure you to place higher value order by offering free gifts and after you place the order, they say the free product of out of stock. I was supposed to get $34 free stuff and after I received the order, they didn’t send any free gift. When I called them, they gave me a $5 gift card
7 July 2026
Reply from Elite Supps
Hi,
We're sorry to hear you were disappointed with your experience.
Our free gift promotions are always subject to stock availability. If a promotional item sells out, our team provides a replacement where possible, or alternatively a gift voucher as a goodwill gesture. We understand this may not have been the outcome you were hoping for and appreciate your feedback.
Thank you for taking the time to share your experience.
Elite Supps
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