I have not seen any fake profiles. The UI is well designed. I would like a few more criterias to filter by as this is rather limited. Also. some of the matches seem off as it makes you wonder how see... See more
Company replied
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See what reviewers are saying
Should have read the reviews here before signing up to Elitepartner. It is a scam how they renew your membership. You will never get any warning and then your membership is automatically renewed with... See more
Company replied
Unethical Behaviour - Feels Like a Scam I joined for six months. Didn't notice the automatic renewal then hit with a bill for €600 on my card. Tried "widerruf" and normal cancellation within days... See more
Why am I being spammed by this site when I've never signed up for an account? Unsolicited, unwanted garbage on a daily basis - please stop! Spammed again by this site on the 4th! ETA: I have n... See more
Company replied
Company details
Written by the company
ElitePartner ist die App für Dating mit Niveau und wirklich passende Beziehungen. Die Hamburger Marke gehört zu den größten Online-Partnervermittlungen im deutschsprachigen Raum. Seit 2004 bringt ElitePartner über das wissenschaftliche Matching gezielt Menschen mit ähnlichen Lebensstilen, Werten und Einstellungen zusammen. Die sorgfältige Prüfung jeder Anmeldung garantiert besonders interessante Kontakte.
Contact info
Speersort 10, 20095, Hamburg, Germany
- kundenservice@elitepartner.de
- www.elitepartner.de
2.0
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
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EP gives all a Chance to find the Connecting part for Life
Great Plattform with only real accounts and a lot of nice People to meet.
9 September 2025
Unprompted review
Reply from ElitePartner
Hello.
Thank you very much for your feedback. We're delighted that our dating sevice can help you find a partner. We wish you the best of luck in your dating journey and all the best!
With best regards, Sven from the ElitePartner Team.
Successful search
25 August 2025
Unprompted review
Reply from ElitePartner
Hallo Hoger,
vielen Dank für deine tolle Bewertung. Wir freuen uns sehr, dass deine Suche von Erfolg gekrönt war und wünschen euch alles Gute für die gemeinsame Zukunft.
Viele Grüße
Nina vom ElitePartner-Team
Elite Scammers!!
Elite Scammers!!! There is a reason why real people are giving them 1 star. Elite Partner,you may have gotten away in scamming people but with me,you won’t get away. That 14 cancellation period will apply,keep gaslighting me in my emails. Shame on you for taking advantage of people.
6 June 2025
Unprompted review
Reply from ElitePartner
Hello Mina,
the contract can be revoked within 14 days and can always be terminated at the end of the term. If you have any questions connected by your contract, please contact us via "kundenservice@elitepartner.de".
Best regards
Sarah from ElitePartner
Never use ElitePartner
Never use ElitePartner. Their cancellation policy is completely non-transparent and feels intentionally misleading. Once you sign up, it’s nearly impossible to cancel - customer support exists only to tell you that they cannot cancel your membership, no matter your reason.
Save your money, time, and nerves.
9 January 2025
Unprompted review
Reply from ElitePartner
Hello Jekabs,
During the purchase process, the terms and conditions are transparent, so there should be no surprises. The ElitePartner Premium membership is a fixed-term contract with an initial term and an automatically renewed subsequent term.
Both the initial term and the automatic renewal comply with applicable legal regulations.
If you have any questions about your contract, our customer service team (kundenservice@elitepartner.de) is always happy to help.
With best regards, Sven from the ElitePartner-Team
Perfect can't describe any better
15 July 2025
Unprompted review
Reply from ElitePartner
Hello Leo.
Thank you so much for your positive review. We're delighted that our dating platform is helping you find a partner. Good luck with your dating and all the best!
With best regards, Sven from the ElitePartner-Team.
Reply from ElitePartner
Hello Hanspeter,
Thank you very much for your positive review.
We are delighted that our dating app is supporting you in your search for a partner. Good luck with your dating and all the best!
Best regards, Sara from the ElitePartner team.
Meeting the right person
My matching partners are not responding to my messages
9 June 2025
Unprompted review
Reply from ElitePartner
Hello Lisa,
thank you for your Feedback.
We are sorry that you have not yet found a suitable match. We want to give you the best possible support with online dating. Our customer service will be happy to help you.
If you have any questions, please contact kundenservice@elitepartner.de
Best regards, Sara from the ElitePartner team.
Should have read the reviews here…
Should have read the reviews here before signing up to Elitepartner. It is a scam how they renew your membership. You will never get any warning and then your membership is automatically renewed with a hefty amount. And of course impossible to cancel, even through your credit card issuer. The profiles might be genuine but there is very little traffic on the web page.
31 December 2024
Unprompted review
Reply from ElitePartner
Hello Emilie,
thank you for your feedback.
The terms of the contract can be viewed transparently during the purchase process, so there should be no surprises.
The ElitePartner Premium membership is a term-dependent contract with an initial term and an automatically extended follow-up term.
Both the initial term and the automatic extension comply with the applicable legal regulations.
If you have any questions about your contract, our customer service team (kundenservice@elitepartner.de) is always happy to help.
Best regards, Sara from the ElitePartner Team.
Spammed
Why am I being spammed by this site when I've never signed up for an account? Unsolicited, unwanted garbage on a daily basis - please stop!
Spammed again by this site on the 4th!
ETA: I have no intention of contacting Customer Services after reading other reviews and further increasing the likelihood of being spammed!
2 February 2025
Unprompted review
Reply from ElitePartner
Hello Tiggy.
We can not check this here.
Please contact our customer service: kundenservice@elitepartner.de
With best regards, Sven from ElitePartner
THIS IS WORSE THAN ANY DATING SITE I…
THIS IS WORSE THAN ANY DATING SITE I HAVE EVER BEEN..AM A WOMAN AND I PAYED FOR ONE YEAR.I WILL TRY TO GET MY MONEY FROM BANK OR FROM MY LAWYER ALL THE PROFILES ARE FAKE
5 September 2024
Unprompted review
Reply from ElitePartner
Hallo Chantel,
ElitePartner hat niemals und wird niemals mit Fake-Profilen arbeiten. Im Gegenteil: Wir tun alles dafür, Profile mit unseriösen Absichten oder nicht ernstgemeinte Profile sofort zu entdecken und gar nicht erst zuzulassen. Dafür prüfen wir jede neue Anmeldung von Hand und über automatische Filter. Sollten Sie trotzdem auf ein auffälliges Profil gestoßen sein, nutzen Sie bitte die Funktion „Mitglied melden“
Wende dich auch gerne an unseren Kundenservice: kundenservice@elitepartner.de
Viele Grüße, Sven vom ElitePartner-Team
Worst dating app…
Very bad matches- you see everyone again & again - very old school don’t bother! And intransparent payment terms
11 July 2024
Unprompted review
Reply from ElitePartner
Hello Marie,
I am sorry that you are not pleased with our service.
It may help to change your "search settings" to get other and more profiles.
If you have questions about this and also about payment terms, please contact our customer service: kundenservice@elitepartner.de
Best regards, Sven from the ElitePartner-Team
Bad expirience
Worst experience ever. I was refused the 14 days money back stating that Switzerland doesn't have a refund law. This should be clear for people living in switzerland and getting a contract with elitepartner.
I then asked to have my account deleted and the person said I should remind them again tomorrow due to some technical difficulty. What is this?Learn to do your job. Make a note. Its not my job to remmind you because your system is not working.
Lastly I was billed 800chf from my account due to automatic renewal and I didnt even receive any email.
16 April 2024
Unprompted review
Reply from ElitePartner
Hi Cristina,
It's a shame that you've given us a negative review.
If your problem regarding profile deletion has not yet been resolved, you can contact our customer service at any time: kundenservice@elitepartner.de.
Best regards,
David from ElitePartner
Reply from ElitePartner
Hallo.
vielen Dank für die tolle Bewertung.
Wir wünschen viel Erfolg.
Lieben Gruß, Sven vom ElitePartner-Team
Reply from ElitePartner
Hi Bintou,
Thank you very much for your positive review. We are delighted that our service is supporting you in your search for a partner. Good luck with your dating and all the best!
Best regards, David from ElitePartner
Lets see how this goes!
4 December 2023
Unprompted review
Reply from ElitePartner
Hi Fernando,
Thank you very much for your positive review. We are delighted that our dating app is supporting you in your search for a partner. Good luck with your dating and all the best!
Best regards,
David from ElitePartner
Nothing much on this site
Nothing much on this site, so inactive! It’s a waste of time… the "Elite" name is misused. When my expensive prime membership ends I’m out of here! The free dating sites like Facebook are more active and cost nothing….
18 November 2023
Unprompted review
Reply from ElitePartner
Hello Betty,
Thank you for your feedback.
A large number of new singles register with ElitePartner every day. Even if it sometimes takes some time to find the right person, we would like to encourage you not to give up immediately. You will receive new profile suggestions if you change your search criteria - we advise you to be flexible with factors such as age, height or place of residence, because often the right partner is only almost perfect.
For Premium members, we offer a free profile consultation. Our colleagues will be happy to take a look at your settings to see if everything fits, or if a few tweaks could improve your response. Simply contact us at kundenservice@elitepartner.de
Best regards
Petra from ElitePartner
Anything but elite. Horrendous disappointment
Not a single compatible match. There seem to be about 30 people on the site, and the profiles are anything except "elite". SCAM. DO NOT WASTE YOUR TIME OR MONEY. HUGE DISAPPOINTMENT. Taking my profile down with months left on my useless and hugely wasted premium membership. Sadly, there is no such thing as a user's right in the world of online dating. The entire enterprise is a nightmare and a scam.
3 November 2023
Unprompted review
Reply from ElitePartner
Hello,
Thank you for your feedback.
A large number of new singles register with ElitePartner every day. Even if it sometimes takes some time to find the right person, we would like to encourage you not to give up immediately. You will receive new profile recommendations if you change your search criteria - we advise you to be flexible with factors such as age, height or place of residence, because often the right partner is only almost perfect. For Premium members, we offer a free profile consultation. Our colleagues will be happy to take a look at your settings to see if everything fits, or if a few tweaks could improve your chances of getting a response. Simply contact us at kundenservice@elitepartner.de
Best regards,
Louisa from the ElitePartner team.
This is fraud
This is fraud. I signed up for a year, sent the notice by email to cancel more than 9 months before the cancelation date according to their instructions on the website, and now I receive a collection notice.
Do not use this. EP you should be ashamed of yourselves for such business practices.
18 October 2023
Unprompted review
Reply from ElitePartner
Hello,
thank you for your feedback!
The cancellation is possible via email, contact form, fax or letter and will be confirmed by our customer service within a short time.
If your problem is still not solved, you can always contact our customer service: kundenservice@elitepartner.de.
Best regards, Sara from the ElitePartner team.
It works (-:
It works because the payment is once and the incentive to keep you successless but paying (tinder, bumble, etc) doesn’t exist.
8 September 2023
Unprompted review
Matching algorithm and supporting material are very helpful
There is a lot of supporting material to prepare for online dating. It is very helpful in my view. They developed a matching algorithm which shows you where the potential strengths and weaknesses of a relationship with this person could be. I have the impression that it really works well. I found these exact problems predicted by the algorithm already in the dating period! But in the end, I think, you have to meet the person to be able to make up you mind. However it is still very helpful.
10 July 2023
Unprompted review
Reply from ElitePartner
Hello Sigrid,
Thank you very much for your positive review.
Thank you very much for your great feedback, which we are very happy about. We are constantly working on improving the functionalities of our dating app and offering you the best possible service for your dating.
Good luck with your dating and all the best!
Greetings from the ElitePartner team.
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