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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality and magical elements that create a truly enchanting experience. Many found the ordering process and website navigation to be very easy, appreciating the extensive personalization options, including the ability to add photos. The service is frequently described as fantastic, with quick delivery of the finished video, often within 24 hours. However, some customers mentioned minor limitations with the multiple-choice options for personalization, wishing for more specific choices for family members. A few also noted that the video length could be a bit long for very young children, causing them to lose interest. Additionally, there were isolated instances where a promised video call feature did not work as expected, or personalized wording was not included in the final edit.

What people talk about most

Product

Consumers find the product to be a positive and magical experience. Many reviewers praise the high quality... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of setting up and editing... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent video quality,... See more

Order

People report positive experiences with ordering. Many customers found the ordering process easy and quick,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the fantastic service, noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been getting Elfi videos for a few years now and it's one of my favourite Christmas traditions! Every year the video is more beautiful and magical than the last. This year my daughter found out the tr... See more

Company replied

Rated 5 out of 5 stars

Absolutely magical.i wasn't too sure how the video would turn out, but it was brilliantly done and so much fun for the kids to see x they're faces when they first saw their pictures and when Santa tal... See more

Company replied

Rated 5 out of 5 stars

I used Elfi last year for my granddaughter who was 2 then and she loved the video, so I thought is she’s 3 I would do it again this year. Obviously, she hasn’t seen it yet but I am more than happy wit... See more

Company replied

Rated 5 out of 5 stars

Such a magical addition to Christmas. Our personalised video from Santa was a great success and had a good few points of personalisation along with photos which really enhanced the magic. Some of the... See more

Company replied


Company details

  1. Baby Store

Information provided by various external sources

Bring joy to your loved ones with a free personalised message from Santa Claus.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

725 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Granddaughter watched it on…

My Granddaughter watched it on Christmas eve. it simply made her Christmas!
Thank you so much! next year i will order 3 for my torher Grandchildren!

24 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much Stevie!

Rated 5 out of 5 stars

Fantastic

Fantastic, the kids were shocked when they seen picture of their house and family etc on the video! What a great idea. Thank you!

24 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks Lisa!

Rated 5 out of 5 stars

Magical video message from santa

Magical video message from santa. I got it for my kids & Niece & Nephew and they all absolutely loved it 👍 very to create & edit too!

25 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks Ruchi!

Rated 5 out of 5 stars

Kids will love it

It was an amazing surprise for my child, anyone would love it. The video quality was great . It truly made our Christmas extra special

24 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks Manju!

Rated 5 out of 5 stars

Reliable

Reliable, affordable experience that made our son’s Christmas even more magical.

23 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks Dariusz.

Rated 1 out of 5 stars

Very disappointing

Very disappointing - would have enjoyed it if it had mentioned the children’s names. Too long. We never showed the children and requested immediately a refund because of our disappointment, but no refund has been forthcoming.

24 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Dear Chrissie, we are so sorry to read that. Please note that Santa can say a maximum of three names. If there are more than three, he will say, “Dear Children.”
Regarding your refund, it will be processed and should arrive within 7 business days. If you need any further information about your refund, please feel free to contact us by email at mail@elfisanta.uk.Thank you.

Rated 5 out of 5 stars

Santa video for toddler

Was really impressed with the ease of personalisation and also the quality of the video/storyline.

22 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks Amy.

Rated 5 out of 5 stars

Wow Santa knows my name

Wow. My son daughter-in-law and my three year old granddaughter are travelling Asia Thailand and New Zealand so sending a physical gift was going to be difficult , but the excitement this created Was fantastic, she has watched it at least 5 times a day since. And said to me via the tin-ta-net granddad the real Santa knows my name he knows I’m in Vietnam he sent me a message then he called me as well. , the quality of the message the attention to detail was brilliant and was the perfect gift , seeing the real Santa for her made her Christmas, so as she walked around afterwards she kept pointing at the Santa's the ones with sunglasses on and telling everyone they where sante cloush saying your not the real Santa. He knows me , A perfect gift for a three year old miles from home. I Can’t thank you enough for the wonderful memories it has created for us all.
It’s so easy to set up an fun

24 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your lovely words!

Rated 5 out of 5 stars

Beautiful video, excellently done

Been getting Elfi videos for a few years now and it's one of my favourite Christmas traditions! Every year the video is more beautiful and magical than the last. This year my daughter found out the truth so it was a bit sad but some the middle of December she still asked me when the elves were bringing the Santa video! Another beautiful Christmas video, easy to customise and fast delivery. Perfect as usual

23 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your kind words, Rebecca. It truly means a lot to be part of your Christmas tradition!

Rated 4 out of 5 stars

My daughter was very happy but I was…

My daughter was very happy but I was unhappy because I ordered a video with a call and no one called us.

24 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you for your feedback, Natali.
Please note that the phone call feature only works when you watch the video online using the “phone call” option. If you download the video, we don't know when you are watching it, so we cannot call you.
If you need any assistance, feel free to contact us at: mail@elfisanta.uk .

Rated 5 out of 5 stars

Great video

Great video. My son was very happy and excited.
A few more options to describe parents/family would be nice or maybe an option to write the description yourself?

23 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks for the feedback Emily.

Rated 5 out of 5 stars

Kids loved it!

Video delivered on time and was better than expected! My 2 and 3 year old absolutely loved it. Although, the raccoon was a bit random but we went with it🤣. Thank you. Will definitely use again next year.

22 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thanks for the feedback Megan.

Rated 5 out of 5 stars

Family Christmas video

The detail on the video was amazing. Very high quality. The kids were amazed by the personal touches thet were presented making them feel like it was truly a personal message from santa.. Very much worth the money.

22 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your words.

Rated 5 out of 5 stars

Great personalised Santa video

The video made was everything and more. My boys absolutely loved it and I actually think they believed Santa was talking to them as they were agreeing with what he was saying. The video was beautiful 😍 xx

24 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much Kirsty!

Rated 5 out of 5 stars

It exceeded my expectations

It exceeded my expectations, great depth for a video, my children loved every second of it and got really excited on Christmas Eve. They asked if they could go to bed early so Christmas Day would come quicker.

24 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your lovely words Rob!

Rated 5 out of 5 stars

So magical a…

I was so looking forward to creating a video from Santa for my two and a half year old grandson . I viewed a few choices and after selecting the winner added the personal photos and added information . I received the video within twenty four hours and viewed it for myself before sending it . It was so magical ,and the personal touches were amazing . My grandson was over the moon with it and wanted to watch it again and again being personally named and the interaction kept his attention all the way through .I Will definitely be doing another for next Christmas without a doubt and have recommended to others . Thank you so much for a little boys smiles and dreams .

22 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much for your kind words Kathleen!

Rated 5 out of 5 stars

This is my second year of having a…

This is my second year of having a video made for my great grandsons and both times they have been riveted to the television watching it and then wanted it transferred to their ipads.

Thank you

24 December 2025
Unprompted review
Elfi logo

Reply from Elfi

Thank you so much Patricia!

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