Elevate Homesubscritions..Strong Caution Against
I would strongly caution anyone considering doing business with Elevate Home Subscriptions.
As part of my home purchase in November 2023, the sellers provided a home warranty through Elevate Home Subscriptions. The only time I attempted to use the warranty was when my sump pump failed. I entered my credit card to pay the service fee for someone to come out and assess the issue. Elevate ultimately did not cover the sump pump repair, and I did not argue with them about that decision.
What I do have a serious issue with is what happened afterward. Elevate Home Subscriptions used the credit card I entered for that one-time service assessment fee to renew the warranty policy for the next two years. That credit card was never provided for the purpose of purchasing or renewing a home warranty subscription. It was only provided for a single service call fee related to the sump pump issue.
When I discovered the charges and requested a refund, the company refused. In my opinion, using a customer’s card for recurring renewals when the card was only provided for a one-time service fee is extremely questionable and reflects very concerning business practices.
I also found it very difficult to identify or contact anyone in the company’s management chain, which only added to my concerns about transparency and accountability.
Based on my experience, I would not recommend Elevate Home Subscriptions. Customers should be very careful before providing payment information to this company and should closely monitor any credit card charges afterward.